German Customer Meeting Services Senior Analyst
Our client, a pharmaceutical company in Cork are currently looking to recruit a German Customer Meeting Services Senior Analyst for their site.
What will I be doing
- Provide excellent, in-depth, risk-savvy oversight & coordination of all aspects of the contracting and payment activities
- Assuming front line operational & technical escalations or queries from the team & affiliates
- Be a natural "go-to" person for the CMS Hub team to learn from on all aspects of the contract to pay and transfer of value disclosure processes.
- Provide excellent customer experience through the timely coordination & execution of HCP contract to pay processes for countries w
- Monitoring daily operational dashboard to ensure compliance with pre-defined SLAs & ensuring effective distribution across the team
- Ensure adherence to Anti-Corruption requirements, compliance & Transparency Disclosure requirements
- Review, analyse & distribute key metrics to stakeholders to ensure KPIs are being met & improved
- Schedule & lead operational calls with the affiliate, building a positive & trusted working relationship
- Effectively coach & mentor the CMS team members to ensure they deliver excellence and compliance across key processes.
- Support global projects as required representing the company perspective & support the implementation of same within the company
What do I need
- Fluency in German and +5 years' experience with excellent communications & compliance skills
- Bachelor's Degree and Project Management certification is an advantage
- Ability to handle complexity and utilize analytical skills, with attention to detail
- Ability to proactively & effectively analyse & resolve problems
- Ability to effectively prioritize and complete key tasks and deliverables
- Able to respond flexibly and empathetically to customer needs
- Ability to work in a global team environment and communicate effectively
- Experience in Sales Force, SAP P2P module, MS Office including Visio is an advantage.
- Experience with Contracting systems is an advantage
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