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German Customer Meeting Services Senior Analyst

Job Title: German Customer Meeting Services Senior Analyst
Contract Type: Permanent
Location: Cork
Industry:
REF: 90428
Job Published: 8 months ago

Job Description

Contact: Jenny Dore
Email: jenny@hero.ie
Telephone: 0860449371

German Customer Meeting Services Senior Analyst
Our client, a pharmaceutical company in Cork are currently looking to recruit a German Customer Meeting Services Senior Analyst for their site.



What will I be doing
  • Provide excellent, in-depth, risk-savvy oversight & coordination of all aspects of the contracting and payment activities
  • Assuming front line operational & technical escalations or queries from the team & affiliates
  • Be a natural "go-to" person for the CMS Hub team to learn from on all aspects of the contract to pay and transfer of value disclosure processes.
  • Provide excellent customer experience through the timely coordination & execution of HCP contract to pay processes for countries w
  • Monitoring daily operational dashboard to ensure compliance with pre-defined SLAs & ensuring effective distribution across the team
  • Ensure adherence to Anti-Corruption requirements, compliance & Transparency Disclosure requirements
  • Review, analyse & distribute key metrics to stakeholders to ensure KPIs are being met & improved
  • Schedule & lead operational calls with the affiliate, building a positive & trusted working relationship
  • Effectively coach & mentor the CMS team members to ensure they deliver excellence and compliance across key processes.
  • Support global projects as required representing the company perspective & support the implementation of same within the company

What do I need
  • Fluency in German and +5 years' experience with excellent communications & compliance skills
  • Bachelor's Degree and Project Management certification is an advantage
  • Ability to handle complexity and utilize analytical skills, with attention to detail
  • Ability to proactively & effectively analyse & resolve problems
  • Ability to effectively prioritize and complete key tasks and deliverables
  • Able to respond flexibly and empathetically to customer needs
  • Ability to work in a global team environment and communicate effectively
  • Experience in Sales Force, SAP P2P module, MS Office including Visio is an advantage.
  • Experience with Contracting systems is an advantage
For further information on this German Customer Meeting Services Senior Analyst role in Cork please contact Jenny Dore on 0860449371 / jenny@hero.ie
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