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German Customer Meeting Services Senior Analyst

Job Title: German Customer Meeting Services Senior Analyst
Contract Type: Permanent
Location: Cork
Industry:
REF: 90704
Job Published: 9 months ago

Job Description

Contact: Jenny Dore
Email: jenny@hero.ie
Telephone: 0860449371

German Customer Meeting Services Senior Analyst
Our client, a pharmaceutical company in Cork are currently looking to recruit a German Customer Meeting Services Senior Analyst for their site.


What will I be doing
  • Support the company's meeting owners with meeting planning & oversight, contract & payment execution and transfer of value (TOV) data collection to enable compliance with the EFPIA Disclosure Code
  • Provide support for Meetings Oversight, while teams complete Health Care Provider (HCP) contracting, payment, expense reimbursement compliance & technical support
  • Provide excellent, in-depth, risk-savvy oversight & coordination of all aspects of the contracting and payment activities
  • Assuming front line operational & technical escalations or queries from the team
  • Be a natural "go-to" person for the team to learn from on all aspects of the contract to pay and transfer of value disclosure processes.
  • Provide excellent customer experience through the timely coordination & execution of HCP contract to pay processes for countries - this requires monitoring daily operational dashboard to ensure compliance with pre-defined SLAs & ensuring effective distribution of the dashboard across the team
  • Lead team members to ensure adherence to Anti-Corruption requirements, compliance & Transparency Disclosure requirements when interacting with and engaging HCPs
  • Review, analyse & distribute key metrics to stakeholders to ensure KPIs are being met & improved
  • Schedule & lead operational calls with the affiliate, building a positive & trusted working relationship
  • Effectively coach & mentor the team members to ensure they deliver excellence and compliance across key processes.
  • Demonstrate business process expertise, both functionally and technically and be prepared to train/lead team in same.
  • Support global projects & support the implementation
  • Support the overall team by demonstrating flexibility in providing cover for team members and training of new team members

What do I need
  • Fluency in German & English is required.
  • +5 years' experience with excellent communications & compliance skills, together with experience identifying and leading process change, in a customer-facing environment is required
  • Bachelor's Degree
  • Project Management certification is an advantage
  • Utilize analytical skills, with attention to detail
  • Proactively & effectively analyse & resolve problems
  • Effectively prioritize and complete key tasks and deliverables
  • Respond flexibly and empathetically to customer needs, managing their expectations effectively
  • Communicate effectively with both internal business partners of all levels & disciplines as well as external outsourced team members

For further information on this German Customer Meeting Services Senior Analyst role in Cork please contact Jenny Dore on 0860449371 / jenny@hero.ie
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