Connecting to LinkedIn...

German Customer Meeting Services Senior Analyst

Job Title: German Customer Meeting Services Senior Analyst
Contract Type: Permanent
Location: Cork
Industry:
REF: 96238
Job Published: 4 months ago

Job Description

Contact: Jenny Dore
Email: recruit@hero.ie
Telephone: 086 0449371

German Customer Meeting Services Senior Analyst

Our client, a medical device company in Cork is currently looking to recruit an German Customer Meeting Services Senior Analyst for their site.
  • Lead CMS team members to ensure adherence to Anti-Corruption requirements, compliance & Transparency Disclosure requirements when interacting with and engaging HCPs
  • Provide excellent customer experience through the timely coordination & execution of HCP contract to pay processes for countries within the Hub - this requires monitoring daily operational dashboard to ensure compliance with pre-defined SLAs & ensuring effective distribution of the dashboard across the team
  • Coordinating and executing HCP contract to pay processes for countries within the Hub - this requires monitoring daily operational dashboard to ensure compliance with pre-defined SLAs & ensuring effective distribution of the dashboard across the team
  • Review, analyse & distribute key metrics to stakeholders to ensure KPIs are being met & improved
  • Schedule & lead operational calls with the affiliate, building a positive & trusted working relationship between the company & affiliate CMS teams
  • Effectively coach & mentor the CMS team members to ensure they deliver excellence and compliance across key processes.
  • Demonstrate business process expertise, both functionally and technically and be prepared to train/lead team in same.
  • Support global/regional CMS projects as required representing the company perspective & support the implementation of same within the company as requiredSupport the overall CMS team by demonstrating flexibility in providing cover for team members and training of new team members
  • Support the CMS Manager by assuming front line operational & technical escalations or queries from the team & affiliates
  • Be a natural "go-to" person for the CMS Hub team to learn from on all aspects of the contract to pay and transfer of value disclosure processes.

What do I need
  • Fluency in German& English is required.
  • +5 years' experience with excellent communications & compliance skills, together with experience identifying and leading process change, in a customer-facing environment is required
  • Bachelor's Degree is required.
  • Project Management certification is an advantage

For further information on this German Customer Meeting Services Senior Analyst role in Cork please contact Jenny Dore on 086 0449371 / recruit@hero.ie

Check out all our open jobs on our HERO Recruitment website - www.hero.ie
Please Note: Under its obligation under the Data Protection legislation, HERO Recruitment will not forward your details to any company without your prior approval.