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German Technical Services Associate

Job Title: German Technical Services Associate
Contract Type: Permanent
Location: Galway
Industry:
REF: 88118
Job Published: 2 months ago

Job Description

German Technical Services Associate

Our client, a medical device company in Galway are looking to recruit a German Technical Services Associate for their site.

Responsibilities:
  • To provide first level support to our colleagues within EME in resolving customer complaints and improving our customers experience
  • To be a central source for data regarding product performance that then is used by Marketing, Manufacturing, etc... to deliver increased customers loyalty
  • To resolve customer issues in an efficient and timely manner and within agreed Service Level Agreements with our EME colleague
  • To continually identify opportunities for process and system improvements that will reduce time and increase efficient resolution of customer complaints
  • In order to gather accurate data on our customers experience SFDC (sales force.com) is the system that is used across EME & the globe.
  • Maintain and grow personal knowledge and skills, technical and / or product knowledge.
  • Develop and maintain areas of expertise in product specialism's required for role; sharing and expanding knowledge within the Customer Services team

Qualifications:
  • Proficient in MS Word, PowerPoint, Excel and Outlook
  • Good keyboarding and typing skills
  • Detail-oriented, a critical-thinker, experienced at investigating and resolving complex issues
  • Effectively collaborate with others
  • Communicate professionally
  • Work independently and on a team
  • Work effectively in a fast-paced environment with shifting priorities
  • Fluency in German


For further information on this German Technical Services Associate role in Galway please contact Jenny Dore on 0860449371 / jenny@hero.ie
Check out all our open jobs on our website - www.hero.ie