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Global CMS & T&E IT Business Integrator & Support Lead

Job Title: Global CMS & T&E IT Business Integrator & Support Lead
Contract Type: Permanent
Location: Cork
Industry:
REF: 96102
Job Published: 3 months ago

Job Description

Contact: Jenny Dore
Email: recruit@hero.ie
Telephone: 086 0449371

Global CMS & T&E IT Business Integrator & Support Lead

Our client, a medical device company in Galway is currently looking to recruit a Global CMS & T&E IT Business Integrator & Support Lead for their site.

Responsibilities
  • Support the implementation of the Cvent Meetings Management SaaS solution globally.
  • Integrate Cvent and associated integrations into Global CMS & T&E IT’s support service and represent the service in discussions with the business and leadership.
  • Work with the IT project team to understand business requirements and determine IT support impacts and considerations.
  • Lead the IT stabilisation activities for the Cvent solution post go-live.
  • Hold the Cvent vendor accountable against service levels and act as an escalation point for any Cvent related issues or concerns.
  • Establish strong partnerships with Cvent System Owner, SMEs, and stakeholders to understand their needs and provide effective account management and a meaningful service.
  • Develop a deep understanding of the meetings management process and other associated processes (e.g. SMMP).
  • Collaborate with other IT teams to determine the support approach for integrations with Cvent (e.g. AODS, HCP Profile etc).
  • Integrate the Cvent solution into Global CMS & T&E IT and the broader GS IT team’s IT Service Management process.
  • Support the CMS IT Mercury Support Lead in the support of other assets in the Global CMS & T&E IT portfolio (e.g. Mercury)
  • Create ISQ deliverables (quality documentation, ARR, Periodic reviews etc) for the Cvent solution.
  • Ensure the Global CMS & T&E IT team remain compliant with ISQ standards.
  • Support other initiatives within the Global CMS & T&E IT team’s scope as needed.
  • Serve as System Custodian for the Cvent platform and perform necessary duties for this role.

Basic Qualifications
  • Minimum 3 years’ experience in Information Technology
  • Bachelor’s Degree in an Information Technology field
  • Exposure to SaaS Vendors and concepts
  • Experience managing an IT service
  • Demonstrated interpersonal skills and teamwork
  • Ability to communicate proactively and effectively with IT and business stakeholders
  • Project management experience (Agile experience preferred)le
  • Account management & prioritisation skills
  • Organisational skills
  • High EQ and learning agility
  • Strong communication skills
  • Experience working virtually and with different time zones

Essential Skills:
  • Excellent communication skills, both verbal and written
  • Excellent interpersonal skills, including the ability to build networks with diverse groups of individuals and to work effectively within geographically dispersed team and partners
  • Strong customer orientation
  • Effective analytical, problem solving and investigative skills
  • Capacity to dive into implementation details in problem-solving mode when appropriate
  • Ability to work in a global, virtual organisation.
  • General technical skills

Additional Skills/Preferences
  • Understanding of Agile delivery methodology (SCRUM, Kanban etc)
  • ITIL Service Management

For further information on this Global CMS & T&E IT Business Integrator & Support Lead role in Cork please contact Jenny Dore on 086 0449371 / recruit@hero.ie

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