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Global Customer Services Manager

Job Title: Global Customer Services Manager
Contract Type: Permanent
Location: Galway
Industry:
REF: 89760
Job Published: 8 months ago

Job Description

Contact: Jenny Dore
Email: jenny@hero.ie
Telephone: 0860449371

Global Customer Services Manager
Our client, a medical device company in Galway are currently looking to recruit a Global Customer Services Manager for their site.



What will I be doing
  • Define and execute strategy for global Customer Services and inside sales organization
  • Lead and develop a global team of 25+ team members across the US, EMEA and Asia
  • Develop relationships with internal and external stakeholders globally to establish a best in class Customer Services and Inside Sales function
  • Drive operational results to meet KPI's and drive business unit-wide polices and processes to develop a continuous improvement and service oriented culture
  • Lead large complex projects that positively impact the customer experience
  • Take overall responsibility for planning, staffing, budgeting and managing expense priorities for Customer Services & inside Sales
What do I need
  • Sales Instinct
  • Previous international Customer Services team management experience in a few companies and roles with a track record of achievements
  • Experience in a B2B environment with a manufacturing component is required
  • Ability to effectively work with and influence individuals at all organization levels across a global matrix structure.
  • Must have fluency in English and open to travel frequently
  • Primary qualification in commercial, engineering or technical discipline
For further information on this Global Customer Services Manager role in Galway please contact Jenny Dore on 0860449371 / jenny@hero.ie
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