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Vacancy Details

Customer Service, Call Centers & Languages

Global Learning Operations Analyst - Cork

Contract Type: Permanent
Sector:
Location: Cork
Date: 5/06/2018
Job Reference: 95497

Job Description

Contact: Jenny Dore
Email: jenny@hero.ie
Telephone: 086 0449371

Global Learning Operations Analyst
  • Our client, a pharmaceutical company in Cork are currently looking to recruit a Global Learning Operations Analyst for their site.
  • Be seen as a “go-to” information resource for all operational process related queries by understanding thoroughly the full set of L&D processes as well as a working knowledge of the underlying systems on which they are operated
  • Ensure data accuracy by conducting assessments, troubleshooting and correcting identified L&D Data issues
  • Support the Global Learning Services team by participating in the troubleshooting, escalation & resolution of L&D and system issues
  • Influence & maintain the Global L&D Data standards
  • Support the knowledge and education of internal L&D Contacts across affiliates on the L&D Data Management processes
  • Support global/regional L&D Process related projects that continue to enhance and bring efficiencies to the L&D processes by acting as the regional process expert for L&D data management
  • Support the overall Global L&D Operations team by demonstrating flexibility in providing cover for team members and training of new team members
Systems
  • Experience with workflow tools (preferably ServiceNow), Org Publisher and other database applications
  • Experience with SuccessFactors (SAP) is desirable
  • Experience with generating database queries, producing pivot tables and reports and analysing information
  • Experience in MS Office (most importantly Excel) and Business Objects.
  • 2-5 years’ experience in an Operations function with knowledge of integration of various Learning systems & data
  • Demonstrated experience (on 1 or more projects) working effectively across functional or geographical boundaries in order to achieve business outcomes.
  • Bachelor’s Degree (or equivalent work experience)
  • Fluency in English
  • Ability to speak additional languages is a benefit (French, Spanish, Italian, German, Russian, Japanese and Chinese)
  • Quality and Service mind-set and approach
  • Experience communicating with a global team of colleagues and stakeholders
  • General business acumen
  • Knowledge of quality systems
  • HR/L&D operations experience is desirable but not essential
  • Personal Attributes
  • Ability to handle complexity and utilize analytical skills, with attention to detail.
  • Ability to work in global team environment and communicate effectively with L&D colleagues, HR Data Team personnel, and business partners
  • Ability to effectively prioritize and complete key tasks and deliverables
  • Curiosity of how data systems are integrated and impact each other
  • Ability to work flexible hours at times to communicate with global customers and partners
Compliance
  • Demonstrate a strong compliance oriented mind-set & help to build a strong compliance culture
  • Familiarise with all applicable process documentation & training materials to ensure you operate in a fully compliant manner
  • Evaluate nature of requested data transactions and ensure alignment and consistency with L&D standards and privacy/compliance guidelines
  • Maintain and support L&D data monitoring and periodic review of courses, curricula, HR criteria-based assignment profiles, etc. along with follow-up activities to manage and document data clean-up
People
  • Actively work with the core team members in Learning Operations & Global Learning Services Solutions team to build effective working relationship
  • Work collaboratively with colleagues in country locations to develop partnership in solving issues and providing solutions.
  • Establish credibility through subject matter knowledge and reliable delivery on commitments.
Customer
  • Consult with subject matter knowledge of L&D processes and systems to business area resources, supervisors and L&D colleagues on exploring alternatives, selecting best option and implementing solutions.
  • Demonstrate excellence in all interactions with our GBS internal customers & business partners
  • Focus on measuring & improving our internal customer’s experience with the GBS
  • Support the needs of local countries and functions in the internal audit or external inspection involving learning data and information
Continuous Improvement
  • Demonstrate a strong Continuous Improvement oriented approach & help to build a strong Continuous Improvement culture
  • Actively work with the core team members & Global Learning Services team to drive improvements for processes and data
  • Participate in key projects to support HR data management initiatives.
  • Share best practices to improve consistency, reduce variability and increase productivity.

For further information on this Global Learning Operations Analyst role in Cork please contact Jenny Dore on 086 0449371 / jenny@hero.ie
Check out all our open jobs on our HERO Recruitment website – www.hero.ie
Please Note: HERO Recruitment will not forward your details to any company without your prior approval


Clients we are proud to work with

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“I have worked with HERO recruitment (formerly HERO recruitment) for a number of years both within my current and previous position. I have always found HERO recruitment excellent to partner with, the consultants know our industry and cultural fit and can therefore successfully source high calibre candidates to match our open vacancies. I find HERO recruitment very professional to deal with and any candidates I interview who are sourced by HERO always have a positive recruitment experience”.

Moira Faherty,
Human Resources Manager
Chanelle Group

“My very first impression was that I was dealing with a recruitment company who were extremely professional, supportive and knowledgeable of the role for which I was applying. Not only were the responsibilities of the role explained to me in great detail, but they also went to great lengths to really understand the depth of my technical, managerial and leadership experience and capabilities. What impressed me the most was their personal touch in building a strong relationship with me as a candidate and in maintaining regular contact with me on the status of the role throughout the application process”.

Adrian Rice,
Engineering Manager 
Boston Scientific

“HERO have been a key strategic recruiting partner to Hollister ULC over many years. During our continued growth and expansion at our facility in Ballina, Hero have worked closely with us to really understand our recruiting needs, the calibre of talent we are looking for, and the fit for our Hollister culture. HERO have successfully sourced and placed candidates for us into Research and Development, Project / Process Engineering, Supply Chain and key Management roles.  They have a very experienced and professional team, and bring an excellent regional, national and international perspective”. 

Tom Horkan,
Asst. HR Manger
Hollister ULC, Ballina, Co. Mayo

“HERO Recruitment continues to be a valued partner in supplying high calibre candidates to all three Boston Scientific sites in Ireland. In particular they have been successful in delivering on specific roles for key project scale-ups. HERO has also provided on-site recruitment presence during increased activity when required and consistently operate in a highly professional and competent manner”.   

Lorraine McDonnell,
Senior Talent Acquisition Specialist
Boston Scientific 

“HERO Recruitment were instrumental in sourcing and delivering key talent to the organisation and enabled us to meet our key deliverables within our start-up phase. They thoroughly understood our culture and constantly over delivered on our expectations. Our partnership with HERO Recruitment has without a doubt been  a professional and collaborative one. HERO exceed themselves in all aspects of recruitment and are an absolute pleasure to work with”.

Christine Power,
VP of Human Resources
Pivot

“HERO recruitment is an extension to our talent acquisition team. From hiring strategy meeting to the induction of the right talent, the HERO recruitment team provide an exemplary service. They are knowledgeable about our business needs, responsive and thorough. A true talent acquisition partner”. 


Orla Keady-Giblin,
Human Resources Manager
Ingersoll Rand – Thermo King
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“I have worked with HERO recruitment (formerly HERO recruitment) for a number of years both within my current and previous position. I have always found HERO recruitment excellent to partner with, the consultants know our industry and cultural fit and can therefore successfully source high calibre candidates to match our open vacancies. I find HERO recruitment very professional to deal with and any candidates I interview who are sourced by HERO always have a positive recruitment experience”.

Moira Faherty,
Human Resources Manager
Chanelle Group

“My very first impression was that I was dealing with a recruitment company who were extremely professional, supportive and knowledgeable of the role for which I was applying. Not only were the responsibilities of the role explained to me in great detail, but they also went to great lengths to really understand the depth of my technical, managerial and leadership experience and capabilities. What impressed me the most was their personal touch in building a strong relationship with me as a candidate and in maintaining regular contact with me on the status of the role throughout the application process”.

Adrian Rice,
Engineering Manager 
Boston Scientific

“HERO have been a key strategic recruiting partner to Hollister ULC over many years. During our continued growth and expansion at our facility in Ballina, Hero have worked closely with us to really understand our recruiting needs, the calibre of talent we are looking for, and the fit for our Hollister culture. HERO have successfully sourced and placed candidates for us into Research and Development, Project / Process Engineering, Supply Chain and key Management roles.  They have a very experienced and professional team, and bring an excellent regional, national and international perspective”. 

Tom Horkan,
Asst. HR Manger
Hollister ULC, Ballina, Co. Mayo

“HERO Recruitment continues to be a valued partner in supplying high calibre candidates to all three Boston Scientific sites in Ireland. In particular they have been successful in delivering on specific roles for key project scale-ups. HERO has also provided on-site recruitment presence during increased activity when required and consistently operate in a highly professional and competent manner”.   

Lorraine McDonnell,
Senior Talent Acquisition Specialist
Boston Scientific 

“HERO Recruitment were instrumental in sourcing and delivering key talent to the organisation and enabled us to meet our key deliverables within our start-up phase. They thoroughly understood our culture and constantly over delivered on our expectations. Our partnership with HERO Recruitment has without a doubt been  a professional and collaborative one. HERO exceed themselves in all aspects of recruitment and are an absolute pleasure to work with”.

Christine Power,
VP of Human Resources
Pivot

“HERO recruitment is an extension to our talent acquisition team. From hiring strategy meeting to the induction of the right talent, the HERO recruitment team provide an exemplary service. They are knowledgeable about our business needs, responsive and thorough. A true talent acquisition partner”. 


Orla Keady-Giblin,
Human Resources Manager
Ingersoll Rand – Thermo King
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Clients we are proud to work with

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