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Global Learning Operations Analyst

Job Title: Global Learning Operations Analyst
Contract Type: Permanent
Location: Cork
Industry:
REF: 95497
Job Published: 5 months ago

Job Description

Contact: Jenny Dore
Email: jenny@hero.ie
Telephone: 086 0449371

Global Learning Operations Analyst
  • Our client, a pharmaceutical company in Cork are currently looking to recruit a Global Learning Operations Analyst for their site.
  • Be seen as a “go-to” information resource for all operational process related queries by understanding thoroughly the full set of L&D processes as well as a working knowledge of the underlying systems on which they are operated
  • Ensure data accuracy by conducting assessments, troubleshooting and correcting identified L&D Data issues
  • Support the Global Learning Services team by participating in the troubleshooting, escalation & resolution of L&D and system issues
  • Influence & maintain the Global L&D Data standards
  • Support the knowledge and education of internal L&D Contacts across affiliates on the L&D Data Management processes
  • Support global/regional L&D Process related projects that continue to enhance and bring efficiencies to the L&D processes by acting as the regional process expert for L&D data management
  • Support the overall Global L&D Operations team by demonstrating flexibility in providing cover for team members and training of new team members
Systems
  • Experience with workflow tools (preferably ServiceNow), Org Publisher and other database applications
  • Experience with SuccessFactors (SAP) is desirable
  • Experience with generating database queries, producing pivot tables and reports and analysing information
  • Experience in MS Office (most importantly Excel) and Business Objects.
  • 2-5 years’ experience in an Operations function with knowledge of integration of various Learning systems & data
  • Demonstrated experience (on 1 or more projects) working effectively across functional or geographical boundaries in order to achieve business outcomes.
  • Bachelor’s Degree (or equivalent work experience)
  • Fluency in English
  • Ability to speak additional languages is a benefit (French, Spanish, Italian, German, Russian, Japanese and Chinese)
  • Quality and Service mind-set and approach
  • Experience communicating with a global team of colleagues and stakeholders
  • General business acumen
  • Knowledge of quality systems
  • HR/L&D operations experience is desirable but not essential
  • Personal Attributes
  • Ability to handle complexity and utilize analytical skills, with attention to detail.
  • Ability to work in global team environment and communicate effectively with L&D colleagues, HR Data Team personnel, and business partners
  • Ability to effectively prioritize and complete key tasks and deliverables
  • Curiosity of how data systems are integrated and impact each other
  • Ability to work flexible hours at times to communicate with global customers and partners
Compliance
  • Demonstrate a strong compliance oriented mind-set & help to build a strong compliance culture
  • Familiarise with all applicable process documentation & training materials to ensure you operate in a fully compliant manner
  • Evaluate nature of requested data transactions and ensure alignment and consistency with L&D standards and privacy/compliance guidelines
  • Maintain and support L&D data monitoring and periodic review of courses, curricula, HR criteria-based assignment profiles, etc. along with follow-up activities to manage and document data clean-up
People
  • Actively work with the core team members in Learning Operations & Global Learning Services Solutions team to build effective working relationship
  • Work collaboratively with colleagues in country locations to develop partnership in solving issues and providing solutions.
  • Establish credibility through subject matter knowledge and reliable delivery on commitments.
Customer
  • Consult with subject matter knowledge of L&D processes and systems to business area resources, supervisors and L&D colleagues on exploring alternatives, selecting best option and implementing solutions.
  • Demonstrate excellence in all interactions with our GBS internal customers & business partners
  • Focus on measuring & improving our internal customer’s experience with the GBS
  • Support the needs of local countries and functions in the internal audit or external inspection involving learning data and information
Continuous Improvement
  • Demonstrate a strong Continuous Improvement oriented approach & help to build a strong Continuous Improvement culture
  • Actively work with the core team members & Global Learning Services team to drive improvements for processes and data
  • Participate in key projects to support HR data management initiatives.
  • Share best practices to improve consistency, reduce variability and increase productivity.

For further information on this Global Learning Operations Analyst role in Cork please contact Jenny Dore on 086 0449371 / jenny@hero.ie
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