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Global Learning Operations Associate

Job Title: Global Learning Operations Associate
Contract Type: Permanent
Location: Cork
Industry:
REF: 95480
Job Published: 20 days ago

Job Description

Contact: Jenny Dore
Email: jenny@hero.ie
Telephone: 086 0449371

Global Learning Operations Associate
  • Our client, a pharmaceutical company in Cork are currently looking to recruit a Global Learning Operations Associate for their site.
  • The primary role of the Global L&D Operations associate is to support the global L&D organization (all countries globally outside the US and Puerto Rico – not including manufacturing sites) with accurate, efficient & robust L&D data management and solutions. This role is a key team member of the Global Learning Services organization based at corporate headquarters in the USA.
  • Be seen as a “go-to” information resource for all L&D data attribute related queries
  • Manage L&D data throughout lifecycle in the Learning Management System through completing accurate and timely submissions in the Learning Request Workflow tool. Submissions may include: course, curricula, assignment, due date modifications and learning histories to realize the expected L&D business outcomes.
  • Ensure L&D data accuracy by conducting monitoring & trouble shooting
  • Ensure resolution of more complex data, process and system issues through escalating to and working with experts outside the core team
  • Train internal L&D personnel cross affiliates on the L&D Data Mgt processes and information requirements necessary to fulfil requests.
  • Review key L&D Data Management metrics & communicate to stakeholders to ensure results are being met whilst identifying and implementing initiatives to improve.
  • Support global/regional L&D Data Management projects as needs arise
  • Support the overall Global Learning Operations team by demonstrating flexibility in providing coverage for team members and training of new team members
  • Experience with Learning Management Systems (preferably SuccessFactors)
  • Experience with workflow tools (preferably ServiceNow) and other database applications
  • Experience with managing a L&D dashboard
  • Experience in Business Warehouse or Business Objects, MS Office (specifically Excel)
  • 2-3 years’ experience in an operations function with knowledge of integration of various L&D systems & data
  • Associates Degree (or equivalent work experience)
  • Fluency in English
  • Ability to speak additional languages is a benefit (French, Spanish, Italian, German, Russian, Chinese, Japanese)
  • Quality and Service mindset and approach
  • Experience communicating with a global team of colleagues and stakeholders
  • General business acumen
Knowledge of quality systems
  • HR/L&D operations experience is desirable but not essential
  • Ability to handle complexity and utilize analytical skills, with attention to detail.
  • Ability to work in global team environment and communicate effectively with HR and business partners
  • Ability to effectively prioritize and complete key tasks and deliverables
  • Curiosity of how data systems are integrated and impact each other
  • Ability to work flexible hours at times to communicate with global customers and partners

Compliance
  • Demonstrate a strong compliance oriented mindset & help to build a strong compliance culture
  • Familiarise with all applicable process documentation & training materials to ensure you operate in a fully compliant manner
  • Evaluate nature of requested data transactions and ensure alignment and consistency with L&D standards and privacy/compliance guidelines
  • Maintain and support data monitoring and periodic review of courses, curricula, HR criteria-based assignment profiles, etc. along with follow-up activities to manage and document data clean-up

People
  • Actively work with the core team members & Global Learning Services to build effective working relationship
  • Work collaboratively with colleagues in country locations to develop partnership in solving issues and providing solutions.
  • Establish credibility through subject matter knowledge and reliable delivery on commitments.

Customer
  • Consult with subject matter knowledge of L&D processes and systems to business area resources, supervisors and L&D colleagues on exploring alternatives, selecting best option and implementing solutions.
  • Demonstrate excellence in all interactions with our GBS internal customers & business partners
  • Focus on measuring & improving our internal customer’s experience with the GBS
  • Serve as information resource and direct customers to existing educational support materials such as audit preparedness and best practices, job aids, guideline documents, etc.
  • Collaboratively work to troubleshoot date, process or technology issues raised during day-to-day operations and provide direction for issue resolution.

Continuous Improvement
Demonstrate a strong Continuous Improvement oriented approach & help to build a strong Continuous Improvement culture
Actively work with the core team members & Global Learning Services team to drive improvements for processes and data
Stay abreast of system updates and recommend features/reports enhancements through appropriate change management channels.

For further information on this Global Learning Operations Associate role in Cork please contact Jenny Dore on 086 0449371 / jenny@hero.ie
Check out all our open jobs on our HERO Recruitment website – www.hero.ie
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