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Vacancy Details

Customer Service, Call Centers & Languages

Global Learning Operations Associate - Cork

Contract Type: Permanent
Sector:
Location: Cork
Date: 5/06/2018
Job Reference: 95480

Job Description

Contact: Jenny Dore
Email: jenny@hero.ie
Telephone: 086 0449371

Global Learning Operations Associate
  • Our client, a pharmaceutical company in Cork are currently looking to recruit a Global Learning Operations Associate for their site.
  • The primary role of the Global L&D Operations associate is to support the global L&D organization (all countries globally outside the US and Puerto Rico – not including manufacturing sites) with accurate, efficient & robust L&D data management and solutions. This role is a key team member of the Global Learning Services organization based at corporate headquarters in the USA.
  • Be seen as a “go-to” information resource for all L&D data attribute related queries
  • Manage L&D data throughout lifecycle in the Learning Management System through completing accurate and timely submissions in the Learning Request Workflow tool. Submissions may include: course, curricula, assignment, due date modifications and learning histories to realize the expected L&D business outcomes.
  • Ensure L&D data accuracy by conducting monitoring & trouble shooting
  • Ensure resolution of more complex data, process and system issues through escalating to and working with experts outside the core team
  • Train internal L&D personnel cross affiliates on the L&D Data Mgt processes and information requirements necessary to fulfil requests.
  • Review key L&D Data Management metrics & communicate to stakeholders to ensure results are being met whilst identifying and implementing initiatives to improve.
  • Support global/regional L&D Data Management projects as needs arise
  • Support the overall Global Learning Operations team by demonstrating flexibility in providing coverage for team members and training of new team members
  • Experience with Learning Management Systems (preferably SuccessFactors)
  • Experience with workflow tools (preferably ServiceNow) and other database applications
  • Experience with managing a L&D dashboard
  • Experience in Business Warehouse or Business Objects, MS Office (specifically Excel)
  • 2-3 years’ experience in an operations function with knowledge of integration of various L&D systems & data
  • Associates Degree (or equivalent work experience)
  • Fluency in English
  • Ability to speak additional languages is a benefit (French, Spanish, Italian, German, Russian, Chinese, Japanese)
  • Quality and Service mindset and approach
  • Experience communicating with a global team of colleagues and stakeholders
  • General business acumen
Knowledge of quality systems
  • HR/L&D operations experience is desirable but not essential
  • Ability to handle complexity and utilize analytical skills, with attention to detail.
  • Ability to work in global team environment and communicate effectively with HR and business partners
  • Ability to effectively prioritize and complete key tasks and deliverables
  • Curiosity of how data systems are integrated and impact each other
  • Ability to work flexible hours at times to communicate with global customers and partners

Compliance
  • Demonstrate a strong compliance oriented mindset & help to build a strong compliance culture
  • Familiarise with all applicable process documentation & training materials to ensure you operate in a fully compliant manner
  • Evaluate nature of requested data transactions and ensure alignment and consistency with L&D standards and privacy/compliance guidelines
  • Maintain and support data monitoring and periodic review of courses, curricula, HR criteria-based assignment profiles, etc. along with follow-up activities to manage and document data clean-up

People
  • Actively work with the core team members & Global Learning Services to build effective working relationship
  • Work collaboratively with colleagues in country locations to develop partnership in solving issues and providing solutions.
  • Establish credibility through subject matter knowledge and reliable delivery on commitments.

Customer
  • Consult with subject matter knowledge of L&D processes and systems to business area resources, supervisors and L&D colleagues on exploring alternatives, selecting best option and implementing solutions.
  • Demonstrate excellence in all interactions with our GBS internal customers & business partners
  • Focus on measuring & improving our internal customer’s experience with the GBS
  • Serve as information resource and direct customers to existing educational support materials such as audit preparedness and best practices, job aids, guideline documents, etc.
  • Collaboratively work to troubleshoot date, process or technology issues raised during day-to-day operations and provide direction for issue resolution.

Continuous Improvement
Demonstrate a strong Continuous Improvement oriented approach & help to build a strong Continuous Improvement culture
Actively work with the core team members & Global Learning Services team to drive improvements for processes and data
Stay abreast of system updates and recommend features/reports enhancements through appropriate change management channels.

For further information on this Global Learning Operations Associate role in Cork please contact Jenny Dore on 086 0449371 / jenny@hero.ie
Check out all our open jobs on our HERO Recruitment website – www.hero.ie
Please Note: HERO Recruitment will not forward your details to any company without your prior approval


Clients we are proud to work with

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“I have worked with HERO recruitment (formerly HERO recruitment) for a number of years both within my current and previous position. I have always found HERO recruitment excellent to partner with, the consultants know our industry and cultural fit and can therefore successfully source high calibre candidates to match our open vacancies. I find HERO recruitment very professional to deal with and any candidates I interview who are sourced by HERO always have a positive recruitment experience”.

Moira Faherty,
Human Resources Manager
Chanelle Group

“My very first impression was that I was dealing with a recruitment company who were extremely professional, supportive and knowledgeable of the role for which I was applying. Not only were the responsibilities of the role explained to me in great detail, but they also went to great lengths to really understand the depth of my technical, managerial and leadership experience and capabilities. What impressed me the most was their personal touch in building a strong relationship with me as a candidate and in maintaining regular contact with me on the status of the role throughout the application process”.

Adrian Rice,
Engineering Manager 
Boston Scientific

“HERO have been a key strategic recruiting partner to Hollister ULC over many years. During our continued growth and expansion at our facility in Ballina, Hero have worked closely with us to really understand our recruiting needs, the calibre of talent we are looking for, and the fit for our Hollister culture. HERO have successfully sourced and placed candidates for us into Research and Development, Project / Process Engineering, Supply Chain and key Management roles.  They have a very experienced and professional team, and bring an excellent regional, national and international perspective”. 

Tom Horkan,
Asst. HR Manger
Hollister ULC, Ballina, Co. Mayo

“HERO Recruitment continues to be a valued partner in supplying high calibre candidates to all three Boston Scientific sites in Ireland. In particular they have been successful in delivering on specific roles for key project scale-ups. HERO has also provided on-site recruitment presence during increased activity when required and consistently operate in a highly professional and competent manner”.   

Lorraine McDonnell,
Senior Talent Acquisition Specialist
Boston Scientific 

“HERO Recruitment were instrumental in sourcing and delivering key talent to the organisation and enabled us to meet our key deliverables within our start-up phase. They thoroughly understood our culture and constantly over delivered on our expectations. Our partnership with HERO Recruitment has without a doubt been  a professional and collaborative one. HERO exceed themselves in all aspects of recruitment and are an absolute pleasure to work with”.

Christine Power,
VP of Human Resources
Pivot

“HERO recruitment is an extension to our talent acquisition team. From hiring strategy meeting to the induction of the right talent, the HERO recruitment team provide an exemplary service. They are knowledgeable about our business needs, responsive and thorough. A true talent acquisition partner”. 


Orla Keady-Giblin,
Human Resources Manager
Ingersoll Rand – Thermo King
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“I have worked with HERO recruitment (formerly HERO recruitment) for a number of years both within my current and previous position. I have always found HERO recruitment excellent to partner with, the consultants know our industry and cultural fit and can therefore successfully source high calibre candidates to match our open vacancies. I find HERO recruitment very professional to deal with and any candidates I interview who are sourced by HERO always have a positive recruitment experience”.

Moira Faherty,
Human Resources Manager
Chanelle Group

“My very first impression was that I was dealing with a recruitment company who were extremely professional, supportive and knowledgeable of the role for which I was applying. Not only were the responsibilities of the role explained to me in great detail, but they also went to great lengths to really understand the depth of my technical, managerial and leadership experience and capabilities. What impressed me the most was their personal touch in building a strong relationship with me as a candidate and in maintaining regular contact with me on the status of the role throughout the application process”.

Adrian Rice,
Engineering Manager 
Boston Scientific

“HERO have been a key strategic recruiting partner to Hollister ULC over many years. During our continued growth and expansion at our facility in Ballina, Hero have worked closely with us to really understand our recruiting needs, the calibre of talent we are looking for, and the fit for our Hollister culture. HERO have successfully sourced and placed candidates for us into Research and Development, Project / Process Engineering, Supply Chain and key Management roles.  They have a very experienced and professional team, and bring an excellent regional, national and international perspective”. 

Tom Horkan,
Asst. HR Manger
Hollister ULC, Ballina, Co. Mayo

“HERO Recruitment continues to be a valued partner in supplying high calibre candidates to all three Boston Scientific sites in Ireland. In particular they have been successful in delivering on specific roles for key project scale-ups. HERO has also provided on-site recruitment presence during increased activity when required and consistently operate in a highly professional and competent manner”.   

Lorraine McDonnell,
Senior Talent Acquisition Specialist
Boston Scientific 

“HERO Recruitment were instrumental in sourcing and delivering key talent to the organisation and enabled us to meet our key deliverables within our start-up phase. They thoroughly understood our culture and constantly over delivered on our expectations. Our partnership with HERO Recruitment has without a doubt been  a professional and collaborative one. HERO exceed themselves in all aspects of recruitment and are an absolute pleasure to work with”.

Christine Power,
VP of Human Resources
Pivot

“HERO recruitment is an extension to our talent acquisition team. From hiring strategy meeting to the induction of the right talent, the HERO recruitment team provide an exemplary service. They are knowledgeable about our business needs, responsive and thorough. A true talent acquisition partner”. 


Orla Keady-Giblin,
Human Resources Manager
Ingersoll Rand – Thermo King
More

Clients we are proud to work with

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