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Hard Services Manager

Job Title: Hard Services Manager
Contract Type: Permanent
Location: Dublin
REF: 88363
Job Published: over 1 year ago

Job Description

Contact: Anne Gough
Telephone: 021 2066287

Hard Services Manager
Our client, a leading global internet service provider in Dublin are currently looking to recruit a Hard Services Manager for their site.

Job Summary/Goals
The Hard Services Manager (HSM) role will involve both day to day facilities coordination and management of multiple ad-hoc projects for the client's corporate facilities, including critical environments. The local sites set-up brings interesting challenges in Facilities & Real Estate and we are looking for an assertive candidate who can communicate effectively and cross-functionally to understand business needs, problem-solve and deliver facilities solutions that are both high-quality and cost-effective.

Essential Duties and Responsibilities
  • Establish relationships with client Site Leads, Area and Regional FM managers, business partners such as EHS leads, IT to establish trust and credibility in the delivery of IFM services
  • Resolve Hard services FM issues at sites under purview, escalating when needed
  • Develop the team's existing skills and add new competencies to enhance service and drive opportunities for more self-performance
  • Drive performance as measured by client's Key Performance Indicators
  • Manage subcontractors and suppliers to deliver goods and services against contracts and expectations
  • Managing on site teams including allocating resource, delegating workload, ensuring adherence to best practices etc.
  • Drive and promote safety culture within portfolio including subcontractors, suppliers and visitors
  • Liaising with the EHS team and assist with any technical issues arising from an incident, near miss, investigation or other circumstances which require an engineering subject matter expert.
  • Ensure client satisfaction with delivery of Facility Management services and provide a lead role in monitoring and increasing customer satisfaction.
  • Support in the implementation of short and long-term projects for the client as requested.
  • Import company best practices in the interest of exceeding client goals and expectations
  • Gap Analyses full sites PPM schedule against site assets. Report and align with client + drive mitigation.
  • Business Continuity Planning. Report and align with client + drive mitigation.
  • Review of as built against design for office area. Report and align with client + drive mitigation.
  • Procurement of goods and services for client's buildings utilizing our sourcing teams.
  • Holding regular meetings with Landlord, ensuring that terms of lease are being provided to client- e.g. external maintenance, central plant management.
  • Project Management during built-out phases, liaising with architects/landlords, organizing work schedules, etc.
  • Ensuring that contracted resources deliver work to meet duration and quality targets, addressing and ensuring the correction of under-performance issues.
  • Establishing and operating the information systems necessary for effective scheduling and recording of contract work.
  • Processing and controlling of invoices and work orders, opening and monitoring budgets in the financial system (Oracle), preparing and updating forecasts.
  • Supporting the sites with failures and remediation of engineering items
  • Developing, implementing and maintaining company practices across all engineering disciplines to meet client and engineering services legislative requirements.
  • Working with the Line Manager and Engineering Regional Operating Manager, evaluate, propose and implement appropriate tools/processes to support the engineering function and evaluation of best practice compliance.
  • Coordinate the appointment of authorised Persons for respective fields (Electrical, confined space etc.)
  • Full understanding of Technical budget across region
  • Over sight and support for All Operations - providing real support (on-site and remote) to all engineering operations managed by the company
  • Assisting with issue resolutions
  • Supporting recruitment activities
  • Ensuing role out of consistent operations

Key Performance Indicators
  • As outlined in IPMP goals and objectives
  • SLA & KPI tracking systems (PPM and Critical PPM compliance measurement)
  • Response time to Service Requests within the Client's severity requirements
  • Measure preventative maintenance compliance on a monthly basis for Facility assets
  • Measure preventative maintenance compliance on a monthly basis for critical equipment such as MDF, IDF rooms and others
  • Compliance with local Health and Safety regulations
  • Customer Satisfaction
  • Pursue continuous improvement
  • Ability to work in collaborative Team environment
  • Vendor/contract management
  • Decision making / complex problem solving
  • Excellent verbal & written communication
  • High level of IT literacy
  • Technical qualified professional engineer
  • Multi discipline experience
  • Strong communication skills
  • Assertiveness
  • Practical experience in Hard Services contract delivery
  • Demonstrates a good working knowledge of buildings services installations including HVAC / Electrical and other technical systems
  • Experience in maintaining engineering environments and providing hard services
  • Ideally 6 years + exposure in Facilities Management role within a large commercial organization.
  • Experience of owning facilities contracts and supplier/ contractor management.
  • Qualified in Electrical/Mechanical Engineering
  • Quality Management knowledge and experience desirable
  • Degree qualified in appropriate discipline (e.g. Mechanical / Electrical / Building systems Engineering) preferred
  • Desirable - Authorising engineer for High Voltage, Confined space and Pressure Systems working
  • CIBSE affiliation desirable

For further information on this role in Dublin please contact Anne Gough on 086 0449473 /
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