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Vacancy Details

Supply Chain & Materials

Hard Services Manager - Dublin

Contract Type: Permanent
Sector:
Location: Dublin
Date: 1/07/2017
Job Reference: 88363

Job Description

Contact: Anne Gough
Email: anne@hero.ie
Telephone: 021 2066287

Hard Services Manager
Our client, a leading global internet service provider in Dublin are currently looking to recruit a Hard Services Manager for their site.

Job Summary/Goals
The Hard Services Manager (HSM) role will involve both day to day facilities coordination and management of multiple ad-hoc projects for the client's corporate facilities, including critical environments. The local sites set-up brings interesting challenges in Facilities & Real Estate and we are looking for an assertive candidate who can communicate effectively and cross-functionally to understand business needs, problem-solve and deliver facilities solutions that are both high-quality and cost-effective.

Essential Duties and Responsibilities
  • Establish relationships with client Site Leads, Area and Regional FM managers, business partners such as EHS leads, IT to establish trust and credibility in the delivery of IFM services
  • Resolve Hard services FM issues at sites under purview, escalating when needed
  • Develop the team's existing skills and add new competencies to enhance service and drive opportunities for more self-performance
  • Drive performance as measured by client's Key Performance Indicators
  • Manage subcontractors and suppliers to deliver goods and services against contracts and expectations
  • Managing on site teams including allocating resource, delegating workload, ensuring adherence to best practices etc.
  • Drive and promote safety culture within portfolio including subcontractors, suppliers and visitors
  • Liaising with the EHS team and assist with any technical issues arising from an incident, near miss, investigation or other circumstances which require an engineering subject matter expert.
  • Ensure client satisfaction with delivery of Facility Management services and provide a lead role in monitoring and increasing customer satisfaction.
  • Support in the implementation of short and long-term projects for the client as requested.
  • Import company best practices in the interest of exceeding client goals and expectations
  • Gap Analyses full sites PPM schedule against site assets. Report and align with client + drive mitigation.
  • Business Continuity Planning. Report and align with client + drive mitigation.
  • Review of as built against design for office area. Report and align with client + drive mitigation.
  • Procurement of goods and services for client's buildings utilizing our sourcing teams.
  • Holding regular meetings with Landlord, ensuring that terms of lease are being provided to client- e.g. external maintenance, central plant management.
  • Project Management during built-out phases, liaising with architects/landlords, organizing work schedules, etc.
  • Ensuring that contracted resources deliver work to meet duration and quality targets, addressing and ensuring the correction of under-performance issues.
  • Establishing and operating the information systems necessary for effective scheduling and recording of contract work.
  • Processing and controlling of invoices and work orders, opening and monitoring budgets in the financial system (Oracle), preparing and updating forecasts.
  • Supporting the sites with failures and remediation of engineering items
  • Developing, implementing and maintaining company practices across all engineering disciplines to meet client and engineering services legislative requirements.
  • Working with the Line Manager and Engineering Regional Operating Manager, evaluate, propose and implement appropriate tools/processes to support the engineering function and evaluation of best practice compliance.
  • Coordinate the appointment of authorised Persons for respective fields (Electrical, confined space etc.)
  • Full understanding of Technical budget across region
  • Over sight and support for All Operations - providing real support (on-site and remote) to all engineering operations managed by the company
  • Assisting with issue resolutions
  • Supporting recruitment activities
  • Ensuing role out of consistent operations

Key Performance Indicators
  • As outlined in IPMP goals and objectives
  • SLA & KPI tracking systems (PPM and Critical PPM compliance measurement)
  • Response time to Service Requests within the Client's severity requirements
  • Measure preventative maintenance compliance on a monthly basis for Facility assets
  • Measure preventative maintenance compliance on a monthly basis for critical equipment such as MDF, IDF rooms and others
  • Compliance with local Health and Safety regulations
  • Customer Satisfaction
  • Pursue continuous improvement
Skills
  • Ability to work in collaborative Team environment
  • Vendor/contract management
  • Decision making / complex problem solving
  • Excellent verbal & written communication
  • High level of IT literacy
  • Technical qualified professional engineer
  • Multi discipline experience
  • Strong communication skills
Competencies
  • Assertiveness
  • Practical experience in Hard Services contract delivery
  • Demonstrates a good working knowledge of buildings services installations including HVAC / Electrical and other technical systems
Experience
  • Experience in maintaining engineering environments and providing hard services
  • Ideally 6 years + exposure in Facilities Management role within a large commercial organization.
  • Experience of owning facilities contracts and supplier/ contractor management.
Qualifications
  • Qualified in Electrical/Mechanical Engineering
  • Quality Management knowledge and experience desirable
  • Degree qualified in appropriate discipline (e.g. Mechanical / Electrical / Building systems Engineering) preferred
  • Desirable - Authorising engineer for High Voltage, Confined space and Pressure Systems working
  • CIBSE affiliation desirable

For further information on this role in Dublin please contact Anne Gough on 086 0449473 / anne@hero.ie
Check out all our open jobs on our HERO Recruitment website - www.hero.ie

Please Note: HERO Recruitment will not forward your details to any company without your prior approval


Clients we are proud to work with

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“I have worked with HERO recruitment (formerly HERO recruitment) for a number of years both within my current and previous position. I have always found HERO recruitment excellent to partner with, the consultants know our industry and cultural fit and can therefore successfully source high calibre candidates to match our open vacancies. I find HERO recruitment very professional to deal with and any candidates I interview who are sourced by HERO always have a positive recruitment experience”.

Moira Faherty,
Human Resources Manager
Chanelle Group

“My very first impression was that I was dealing with a recruitment company who were extremely professional, supportive and knowledgeable of the role for which I was applying. Not only were the responsibilities of the role explained to me in great detail, but they also went to great lengths to really understand the depth of my technical, managerial and leadership experience and capabilities. What impressed me the most was their personal touch in building a strong relationship with me as a candidate and in maintaining regular contact with me on the status of the role throughout the application process”.

Adrian Rice,
Engineering Manager 
Boston Scientific

“HERO have been a key strategic recruiting partner to Hollister ULC over many years. During our continued growth and expansion at our facility in Ballina, Hero have worked closely with us to really understand our recruiting needs, the calibre of talent we are looking for, and the fit for our Hollister culture. HERO have successfully sourced and placed candidates for us into Research and Development, Project / Process Engineering, Supply Chain and key Management roles.  They have a very experienced and professional team, and bring an excellent regional, national and international perspective”. 

Tom Horkan,
Asst. HR Manger
Hollister ULC, Ballina, Co. Mayo

“HERO Recruitment continues to be a valued partner in supplying high calibre candidates to all three Boston Scientific sites in Ireland. In particular they have been successful in delivering on specific roles for key project scale-ups. HERO has also provided on-site recruitment presence during increased activity when required and consistently operate in a highly professional and competent manner”.   

Lorraine McDonnell,
Senior Talent Acquisition Specialist
Boston Scientific 

“HERO Recruitment were instrumental in sourcing and delivering key talent to the organisation and enabled us to meet our key deliverables within our start-up phase. They thoroughly understood our culture and constantly over delivered on our expectations. Our partnership with HERO Recruitment has without a doubt been  a professional and collaborative one. HERO exceed themselves in all aspects of recruitment and are an absolute pleasure to work with”.

Christine Power,
VP of Human Resources
Pivot

“HERO recruitment is an extension to our talent acquisition team. From hiring strategy meeting to the induction of the right talent, the HERO recruitment team provide an exemplary service. They are knowledgeable about our business needs, responsive and thorough. A true talent acquisition partner”. 


Orla Keady-Giblin,
Human Resources Manager
Ingersoll Rand – Thermo King
More

“I have worked with HERO recruitment (formerly HERO recruitment) for a number of years both within my current and previous position. I have always found HERO recruitment excellent to partner with, the consultants know our industry and cultural fit and can therefore successfully source high calibre candidates to match our open vacancies. I find HERO recruitment very professional to deal with and any candidates I interview who are sourced by HERO always have a positive recruitment experience”.

Moira Faherty,
Human Resources Manager
Chanelle Group

“My very first impression was that I was dealing with a recruitment company who were extremely professional, supportive and knowledgeable of the role for which I was applying. Not only were the responsibilities of the role explained to me in great detail, but they also went to great lengths to really understand the depth of my technical, managerial and leadership experience and capabilities. What impressed me the most was their personal touch in building a strong relationship with me as a candidate and in maintaining regular contact with me on the status of the role throughout the application process”.

Adrian Rice,
Engineering Manager 
Boston Scientific

“HERO have been a key strategic recruiting partner to Hollister ULC over many years. During our continued growth and expansion at our facility in Ballina, Hero have worked closely with us to really understand our recruiting needs, the calibre of talent we are looking for, and the fit for our Hollister culture. HERO have successfully sourced and placed candidates for us into Research and Development, Project / Process Engineering, Supply Chain and key Management roles.  They have a very experienced and professional team, and bring an excellent regional, national and international perspective”. 

Tom Horkan,
Asst. HR Manger
Hollister ULC, Ballina, Co. Mayo

“HERO Recruitment continues to be a valued partner in supplying high calibre candidates to all three Boston Scientific sites in Ireland. In particular they have been successful in delivering on specific roles for key project scale-ups. HERO has also provided on-site recruitment presence during increased activity when required and consistently operate in a highly professional and competent manner”.   

Lorraine McDonnell,
Senior Talent Acquisition Specialist
Boston Scientific 

“HERO Recruitment were instrumental in sourcing and delivering key talent to the organisation and enabled us to meet our key deliverables within our start-up phase. They thoroughly understood our culture and constantly over delivered on our expectations. Our partnership with HERO Recruitment has without a doubt been  a professional and collaborative one. HERO exceed themselves in all aspects of recruitment and are an absolute pleasure to work with”.

Christine Power,
VP of Human Resources
Pivot

“HERO recruitment is an extension to our talent acquisition team. From hiring strategy meeting to the induction of the right talent, the HERO recruitment team provide an exemplary service. They are knowledgeable about our business needs, responsive and thorough. A true talent acquisition partner”. 


Orla Keady-Giblin,
Human Resources Manager
Ingersoll Rand – Thermo King
More

Clients we are proud to work with

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