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HR Services Analyst

Job Title: HR Services Analyst
Contract Type: Permanent
Location: Cork
REF: 99561
Job Published: 10 days ago

Job Description

Contact: Edel Kelly
Telephone: 087 4108620

HR Services Analyst

Our client, medical device company in Cork is currently looking to recruit a HR Services Analyst for their site.

The HR Services Analyst provides support to employees, other HR groups and management. Analyses and answers escalated and complex HR-related inquiries and process non-routine HR-related transactions in areas such as new-hire on boarding, change-of-status, benefits, termination of employment, etc.

Key responsibilities include
  • Serves typically as a secondary contact for customers with more complex inquiries/requests.
  • Conducts necessary classification, manages inquiries in Case Management System, maintains accurate records and transfers inquiries to other parties within HR Services or outside of HR Services (HRBP/HRSP, COEs) as appropriate.
  • Diagnose problems and lead correction across stakeholders, including HRBP/HRSP, COEs and others.
  • Identifies and escalates priority issues and routes to appropriate team for quick resolution.
  • If necessary, follows up on inquiries to ensure timely and accurate response and resolution to all requests
  • Solve problems that are unstructured and that may require reliance on conceptual thinking.
  • Provides solutions to issues that are often non-standard/non-routine and require some clarification.
  • Identifies and implements process improvements to enhance service delivery.
  • Works with Content Management Team to develop and update desktop procedures, scripts, FAQs, job aids to ensure a consistent experience for customers.
  • Ensures all activities are carried out as per the standard operating procedures (SOPs) of HR Services.
  • Ensures compliance with all relevant quality and statutory policies, procedures and controls in the region to guarantee employee adherence and legislative compliance.
  • Is an escalation point to other HR Services employees to resolve complicated or sensitive tasks, providing knowledge transfer where possible?
  • Ownership of data replication definition for Employee Data
  • Monitoring & Trouble shooting data replication issues
  • Employee Central administration support
  • Identify system improvements to enhance & simplify customer experience
  • Provide support & training to data management team subject matter expert
  • Support M&A integrations
  • Support Data Governance activities
  • Provide testing support as required to projects / improvements as required

Knowledge of
  • SF suite in particular Employee Central
  • SAP Organisation Management & Personnel Administration

Key Requirements
  • Bachelor degree (or equivalent); advanced degree preferred.
  • Typically requires 1-3 years of experience in customer-service work environments combined with a good level of knowledge and use of supporting IT systems and tools.
  • Excellent oral and written communication skills. Ability to communicate effectively to a variety of audiences.
  • Accuracy and attention to details
  • Ability to manage priorities against tight deadlines
  • Effective problem-solving skills
  • Strong customer service orientation
  • Proficient with MS Office
  • Familiarity with SharePoint or other Knowledge Management System

For further information on this HR Services Analyst role in Cork please contact Edel on 087 4108620 /

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