Our client, a Multinational Shared Service company in Cork is currently looking to recruit an HR Services Support – German for their site.
The HR Shared Services team provides transactional support to our employees and managers in the EMEA region across all aspects of the employee lifecycle from hiring through separation.
Summary of the role:
- Primary point of contact for employee and manager HR related enquiries through our Telephony and Case Management System, ensuring timely, quality resolution
- Creating appropriate documentation to support employee and manager transactions through our HR data management system, for example, new hires transactions, promotions, leaves, separations etc.
- Researching required information using Knowledge Management System to handle and resolve customer enquiries.
- Maintaining accurate employee records and transferring enquiries to other parties within HR Services or outside of HR Services (HR Business Partner, COEs) as appropriate.
- Identifying and escalating priority issues and routes to appropriate team for quick resolution.
- Adhering to Service Level Agreements for the timely resolution of all assigned tasks
- Identifying process improvement opportunities to enhance service delivery.
- Working with Content Management Team to develop and update desktop procedures, scripts, FAQs and job aids to ensure a consistent experience for all.
- Ensuring compliance with all relevant quality and legislative policies, procedures and controls in the region.
What we look for:
- Educated to degree level with emphasis in HR or Business or other related discipline
- 1-3 years customer contact experience if not educated to degree level
- Advanced/Fluent in one of the following languages German
- Strong team player with a passion for working in a fast-paced international HR team
- Desire to build a career in HR with an appetite for lifelong learning
- Excellent communication skills and attention to detail
- Ability to meet deadlines and prioritize work assignments.
- Strong customer service orientation.
- Proficient computer skills - good knowledge of the MS Office package
For further information on this HR Services Support – German role in Cork please contact Vanessa Lynch on 086 0462367 / email@example.com
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