Human Resource Services Support – German - Cork
Our client, a Multinational Shared Service company in Cork is currently looking to recruit an HR Services Support – German for their site.
The HR Shared Services team provides transactional support to our employees and managers in the EMEA region across all aspects of the employee lifecycle from hiring through separation.
Summary of the role:
Primary point of contact for employee and manager HR related enquiries through our Telephony and Case Management System, ensuring timely, quality resolution
Creating appropriate documentation to support employee and manager transactions through our HR data management system, for example, new hires transactions, promotions, leaves, separations etc.
Researching required information using Knowledge Management System to handle and resolve customer enquiries.
Maintaining accurate employee records and transferring enquiries to other parties within HR Services or outside of HR Services (HR Business Partner, COEs) as appropriate.
Identifying and escalating priority issues and routes to appropriate team for quick resolution.
Adhering to Service Level Agreements for the timely resolution of all assigned tasks
Identifying process improvement opportunities to enhance service delivery.
Working with Content Management Team to develop and update desktop procedures, scripts, FAQs and job aids to ensure a consistent experience for all.
Ensuring compliance with all relevant quality and legislative policies, procedures and controls in the region.
What we look for:
Educated to degree level with emphasis in HR or Business or other related discipline
1-3 years customer contact experience if not educated to degree level
Advanced/Fluent in one of the following languages German
Strong team player with a passion for working in a fast-paced international HR team
Desire to build a career in HR with an appetite for lifelong learning
Excellent communication skills and attention to detail
Ability to meet deadlines and prioritize work assignments.
Strong customer service orientation.
Proficient computer skills - good knowledge of the MS Office package
For further information on this HR Services Support – German role in Cork please contact Vanessa Lynch on 086 0462367 / firstname.lastname@example.org Check out all our open jobs on our HERO Recruitment website – www.hero.ie
Please Note: Under its obligation under the Data Protection legislation, HERO Recruitment will not forward your details to any company without your prior approval.
“I have worked with HERO recruitment (formerly HERO recruitment) for a number of years both within my current and previous position. I have always found HERO recruitment excellent to partner with, the consultants know our industry and cultural fit and can therefore successfully source high calibre candidates to match our open vacancies. I find HERO recruitment very professional to deal with and any candidates I interview who are sourced by HERO always have a positive recruitment experience”.
Moira Faherty, Human Resources Manager Chanelle Group
“My very first impression was that I was dealing with a recruitment company who were extremely professional, supportive and knowledgeable of the role for which I was applying. Not only were the responsibilities of the role explained to me in great detail, but they also went to great lengths to really understand the depth of my technical, managerial and leadership experience and capabilities. What impressed me the most was their personal touch in building a strong relationship with me as a candidate and in maintaining regular contact with me on the status of the role throughout the application process”.
Adrian Rice, Engineering Manager Boston Scientific
“HERO have been a key strategic recruiting partner to Hollister ULC over many years. During our continued growth and expansion at our facility in Ballina, Hero have worked closely with us to really understand our recruiting needs, the calibre of talent we are looking for, and the fit for our Hollister culture. HERO have successfully sourced and placed candidates for us into Research and Development, Project / Process Engineering, Supply Chain and key Management roles. They have a very experienced and professional team, and bring an excellent regional, national and international perspective”.
Tom Horkan, Asst. HR Manger Hollister ULC, Ballina, Co. Mayo
"From the first prompt call-back to the ultimate congratulatory call to inform me of a job offer, Karl was an absolute professional; sound advice, solid research and knowledge of companies, unwavering persistence and friendly encouragement. West is best, so for anyone looking for a technical role, talk to Karl"
Fiachra Collins Computer Vision Algorithm Team Manager Valeo
“HERO Recruitment continues to be a valued partner in supplying high calibre candidates to all three Boston Scientific sites in Ireland. In particular they have been successful in delivering on specific roles for key project scale-ups. HERO has also provided on-site recruitment presence during increased activity when required and consistently operate in a highly professional and competent manner”.
Lorraine McDonnell, Senior Talent Acquisition Specialist Boston Scientific
“HERO Recruitment were instrumental in sourcing and delivering key talent to the organisation and enabled us to meet our key deliverables within our start-up phase. They thoroughly understood our culture and constantly over delivered on our expectations. Our partnership with HERO Recruitment has without a doubt been a professional and collaborative one. HERO exceed themselves in all aspects of recruitment and are an absolute pleasure to work with”.
Christine Power, VP of Human Resources Pivot
“HERO recruitment is an extension to our talent acquisition team. From hiring strategy meeting to the induction of the right talent, the HERO recruitment team provide an exemplary service. They are knowledgeable about our business needs, responsive and thorough. A true talent acquisition partner”.
Orla Keady-Giblin, Human Resources Manager Ingersoll Rand – Thermo King