Job Detail

Location Galway
Salary Negotiable
Posted
Role Type Permanent
Contact Karl Lippett
email it@hero.ie

Incident Coordinator – Vietnamese Speaker

Job ID: JOB-9663
Incident Coordinator – Vietnamese Speaker

Our client  Sontiq is seeking an Incident Coordinator who is fluent in Vietnamese. You will be responsible for working closely with consumer and breach clients, providing Client and Customer service.

Responsibilities

Customer Service:

  • Screen and interview clients by telephone to compile information regarding breach/fraud and/or identity theft
  • Provide professional and courteous customer service and expert assistance to clients and victims of a breach/fraud and/or identity theft
  • Gather, assemble and preserve facts, statements or affidavits and other evidence for use in breach remediation and resolving fraud and identity theft issues and claims
  • Prepare letters, initiate telephone communications and acts as a liaison to creditor, law enforcement and government agencies
  • Communicate clearly to customer the services and support offered

Administrative:

  • Identify, report, and articulate on current trends and unique client or customer situations to both internal and external parties
  • Maintain current knowledge of all new laws and regulations pertaining to breach and identity theft
  • Prepares written proposals for breach services that fit the situation
  • Participates in project plan schedule development, monitoring and reporting
  • Directs document and data transfers between company and clients
  • Manage mailings: scrubbing data, producing letters, obtaining client approval and coordinating the delivery to mailing service

Qualifications

  • Ability to elicit cooperation from a wide variety of sources, including North American Teams, clients and other departments
  • Keen attention to detail
  • Proven analytical and problem-solving abilities
  • Ability to effectively prioritize and execute tasks in a high-pressure environment; very organized
  • Results driven and customer focused
  • Team player; collaborative work style is vital as is in keeping with company wide ethos.

Salary – €35,000

For further information on this Vietnamese Incident Coordinator position please contact Karl Lippett on 0861070950 / it@hero.ie

 

Check out all our open jobs on our HERO Recruitment website – https://www.hero.ie/

 

Please Note: Under its obligation under the Data Protection legislation, HERO Recruitment will not forward your details to any company without your prior approval.

Karl Lippett

JOB-9663

Incident Coordinator – Vietnamese Speaker

Karl Lippett

Role Type Permanent
Contact Karl Lippett
email it@hero.ie
mobile +353 86 107 09 50
linkedIn profile click here

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