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Vacancy Details

Customer Service, Call Centers & Languages

Insurance Case Co-ordinator - Galway

Contract Type: Permanent
Sector:
Location: Galway
Date: 29/08/2018
Job Reference: 94838

Job Description

Contact: Jenny Dore
Email: jenny@hero.ie
Telephone: 086 0449371



Insurance Case Co-ordinator

Our client, a company in Galway is currently looking to recruit Insurance Case Co-ordinator for their site.


What will I be doing
  • Review guidelines, determine coverage, complete eligibility verification, identify discrepancies, and apply all cost containment measures to assist in the claim adjudication process.
  • Prepare and send written communication to our customers once cover has been determined
  • Daily review of new claims ensuring claim has been assigned and reserved accurately in claims system
  • Co-ordinating updates on potential high cost claims, VIP claims, complex assistance, rejections and any relevant decision on the disposal of such claims to TCC (Top Claims Committee).
  • Utilize critical thinking skills to discover better ways of working and resolve complex problems in a team environment
  • Technical support to the Claims Team Manager, Operations Manager and Supervisors.
  • To report any suspected incidents of fraud and corruption, maintaining a register of suspected and proven cases
  • Regular review of reserves, ensuring claims are accurate and report on Monthly / Quarterly and Annual Basis to TCC (Top Claims Committee).
  • To develop and deliver regular basic claims training to both new employees and existing staff in travel products.
  • To regularly review and maintain knowledge levels for the job and keep up-to-date with departmental operational changes.
  • To communicate clearly, accurately and effectively with internal and external customers.
  • To deal with the telephone calls in a customer-focused way, ensuring that service levels and standards are maintained.
  • Register and maintain Outpatient Cases
  • To make a positive input to the team's effectiveness, so that work systems and processes are altered and improved.
  • Identify and ensure Recovery is followed up.
  • To work with Claims Team Manger to monitor and control Leakage
  • To adhere to the Company's procedure in accordance with the Consumer Protection Code and all relevant Data Protection regulations
  • To undertake any other duty or responsibility that may reasonably be allocated either by the Claims Team Manager or Operations Manager.


What do I need
  • The successful candidate must have achieved or be working towards APA qualification
  • Minimum of 1 years' claims experience
  • Ability to increase productivity and continuously improve methods, approaches, and departmental contribution. Commitment to continuous learning.
  • Technical knowledge of typical travel insurance products a distinct advantage.
  • A good knowledge and understanding of the insurance market, the basic insurance principles and the ability to apply them.
  • Excellent written and verbal communication skills.
  • Good planning and organisation skills in order to meet timescales.
  • Good numerical skills and literacy skills including Microsoft Office suite

For further information on this Insurance Case Co-ordinator role in Galway please contact Jenny Dore on 086 0449371 / jenny@hero.ie

Check out all our open jobs on our HERO Recruitment website - www.hero.ie
Please Note: HERO Recruitment will not forward your details to any company without your prior approval


Clients we are proud to work with

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“I have worked with HERO recruitment (formerly HERO recruitment) for a number of years both within my current and previous position. I have always found HERO recruitment excellent to partner with, the consultants know our industry and cultural fit and can therefore successfully source high calibre candidates to match our open vacancies. I find HERO recruitment very professional to deal with and any candidates I interview who are sourced by HERO always have a positive recruitment experience”.

Moira Faherty,
Human Resources Manager
Chanelle Group

“My very first impression was that I was dealing with a recruitment company who were extremely professional, supportive and knowledgeable of the role for which I was applying. Not only were the responsibilities of the role explained to me in great detail, but they also went to great lengths to really understand the depth of my technical, managerial and leadership experience and capabilities. What impressed me the most was their personal touch in building a strong relationship with me as a candidate and in maintaining regular contact with me on the status of the role throughout the application process”.

Adrian Rice,
Engineering Manager 
Boston Scientific

“HERO have been a key strategic recruiting partner to Hollister ULC over many years. During our continued growth and expansion at our facility in Ballina, Hero have worked closely with us to really understand our recruiting needs, the calibre of talent we are looking for, and the fit for our Hollister culture. HERO have successfully sourced and placed candidates for us into Research and Development, Project / Process Engineering, Supply Chain and key Management roles.  They have a very experienced and professional team, and bring an excellent regional, national and international perspective”. 

Tom Horkan,
Asst. HR Manger
Hollister ULC, Ballina, Co. Mayo

"From the first prompt call-back to the ultimate congratulatory call to inform me of a job offer, Karl was an absolute professional; sound advice, solid research and knowledge of companies, unwavering persistence and friendly encouragement. West is best, so for anyone looking for a technical role, talk to Karl"

Fiachra Collins
Computer Vision Algorithm Team Manager
Valeo

“HERO Recruitment continues to be a valued partner in supplying high calibre candidates to all three Boston Scientific sites in Ireland. In particular they have been successful in delivering on specific roles for key project scale-ups. HERO has also provided on-site recruitment presence during increased activity when required and consistently operate in a highly professional and competent manner”.   

Lorraine McDonnell,
Senior Talent Acquisition Specialist
Boston Scientific 

“HERO Recruitment were instrumental in sourcing and delivering key talent to the organisation and enabled us to meet our key deliverables within our start-up phase. They thoroughly understood our culture and constantly over delivered on our expectations. Our partnership with HERO Recruitment has without a doubt been  a professional and collaborative one. HERO exceed themselves in all aspects of recruitment and are an absolute pleasure to work with”.

Christine Power,
VP of Human Resources
Pivot

“HERO recruitment is an extension to our talent acquisition team. From hiring strategy meeting to the induction of the right talent, the HERO recruitment team provide an exemplary service. They are knowledgeable about our business needs, responsive and thorough. A true talent acquisition partner”. 


Orla Keady-Giblin,
Human Resources Manager
Ingersoll Rand – Thermo King
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“I have worked with HERO recruitment (formerly HERO recruitment) for a number of years both within my current and previous position. I have always found HERO recruitment excellent to partner with, the consultants know our industry and cultural fit and can therefore successfully source high calibre candidates to match our open vacancies. I find HERO recruitment very professional to deal with and any candidates I interview who are sourced by HERO always have a positive recruitment experience”.

Moira Faherty,
Human Resources Manager
Chanelle Group

“My very first impression was that I was dealing with a recruitment company who were extremely professional, supportive and knowledgeable of the role for which I was applying. Not only were the responsibilities of the role explained to me in great detail, but they also went to great lengths to really understand the depth of my technical, managerial and leadership experience and capabilities. What impressed me the most was their personal touch in building a strong relationship with me as a candidate and in maintaining regular contact with me on the status of the role throughout the application process”.

Adrian Rice,
Engineering Manager 
Boston Scientific

“HERO have been a key strategic recruiting partner to Hollister ULC over many years. During our continued growth and expansion at our facility in Ballina, Hero have worked closely with us to really understand our recruiting needs, the calibre of talent we are looking for, and the fit for our Hollister culture. HERO have successfully sourced and placed candidates for us into Research and Development, Project / Process Engineering, Supply Chain and key Management roles.  They have a very experienced and professional team, and bring an excellent regional, national and international perspective”. 

Tom Horkan,
Asst. HR Manger
Hollister ULC, Ballina, Co. Mayo

"From the first prompt call-back to the ultimate congratulatory call to inform me of a job offer, Karl was an absolute professional; sound advice, solid research and knowledge of companies, unwavering persistence and friendly encouragement. West is best, so for anyone looking for a technical role, talk to Karl"

Fiachra Collins
Computer Vision Algorithm Team Manager
Valeo

“HERO Recruitment continues to be a valued partner in supplying high calibre candidates to all three Boston Scientific sites in Ireland. In particular they have been successful in delivering on specific roles for key project scale-ups. HERO has also provided on-site recruitment presence during increased activity when required and consistently operate in a highly professional and competent manner”.   

Lorraine McDonnell,
Senior Talent Acquisition Specialist
Boston Scientific 

“HERO Recruitment were instrumental in sourcing and delivering key talent to the organisation and enabled us to meet our key deliverables within our start-up phase. They thoroughly understood our culture and constantly over delivered on our expectations. Our partnership with HERO Recruitment has without a doubt been  a professional and collaborative one. HERO exceed themselves in all aspects of recruitment and are an absolute pleasure to work with”.

Christine Power,
VP of Human Resources
Pivot

“HERO recruitment is an extension to our talent acquisition team. From hiring strategy meeting to the induction of the right talent, the HERO recruitment team provide an exemplary service. They are knowledgeable about our business needs, responsive and thorough. A true talent acquisition partner”. 


Orla Keady-Giblin,
Human Resources Manager
Ingersoll Rand – Thermo King
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Clients we are proud to work with

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