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Insurance Claims Handler

Job Title: Insurance Claims Handler
Contract Type: Permanent
Location: Galway
REF: 94798
Job Published: about 2 months ago

Job Description

Contact: Jenny Dore
Telephone: 086 0449371

Insurance Claims Handler

Who are the client
Our client, a company in Galway are currently looking to recruit an Insurance Claims Handler for their site.

What will I be doing
  • Provide claims handling services, assistance services and speciality risk products.
  • The Claims Handler role is at the forefront of the claims business and requires an individual to be able to demonstrate considerable flexibility and commitment.
  • Promote and ensure top quality technical claims handling to ensure Company targets are consistently met, thus ensuring our customers are provided with a first class service.
  • Achieve full APA accreditation through the III
  • Handle customer enquiries politely, meeting standards of customer service excellence in accordance with the KPI's set by the Team Leader and Claims Team Manager
  • Register new claims, provide advice on the claim processes involved; collecting all relevant information to proceed with a claim
  • Assess and decision claims including payments and declines ensuring Consumer Protection Code is adhered to at all times
  • Ensure fair settlement of valid claims
  • Give advice on policy coverage
  • Handle any complaints associated with a claim
  • Investigate potentially fraudulent claims
  • Identify and follow up on all recovery avenues
  • Complete all administrative and filing duties
  • Register and authorise Outpatient Medical Claims
  • Pull together the work necessary to allow more complex cases to be decided upon and actioned, after technical or specialist input
  • Liaise with various internal departments
  • Make a positive input to the team's effectiveness, so that work systems and processes are altered and improved.
  • Adhere to the Company's procedures in accordance with the Consumer Protection Code and all relevant Data Protection regulations
  • Provide back-up and support to other Operations functions as required

What do I need
  • The successful candidate must have achieved or be working towards APA qualification
  • Minimum of 1 years' claims experience required
  • Ability to increase productivity and continuously improve methods, approaches, and departmental contribution. Commitment to continuous learning.
  • Technical knowledge of typical travel insurance products a distinct advantage.
  • A good knowledge and understanding of the insurance market, the basic insurance principles and the ability to apply them.
  • Excellent written and verbal communication skills.
  • Good planning and organisation skills in order to meet timescales.
  • Good numerical skills and literacy skills including Microsoft Office suite

Whby this role
  • A competitive & progressive salary
  • Several annual and monthly monetary recognition rewards
  • Service recognition rewards
  • Genuine opportunity to develop & advance within the company via paid further educational opportunities and becoming a member of a recognised professional body
  • Structured roster for shift work notified weeks in advance
  • A fun working environment & culture that promotes collaboration and initiative-taking
  • Social outings and social clubs
  • City centre location working for a large global company
  • Other benefits that become realised with service

For further information on this Insurance Claims Handler role in Galway please contact Jenny Dore on 086 0449371 /
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