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Vacancy Details

Finance Banking Insurance

Insurance Claims Handler - Galway

Contract Type: Permanent
Sector:
Location: Galway
Date: 29/08/2018
Job Reference: 94798

Job Description

Contact: Jenny Dore
Email: jenny@hero.ie
Telephone: 086 0449371



Insurance Claims Handler


Who are the client
Our client, a company in Galway are currently looking to recruit an Insurance Claims Handler for their site.


What will I be doing
  • Provide claims handling services, assistance services and speciality risk products.
  • The Claims Handler role is at the forefront of the claims business and requires an individual to be able to demonstrate considerable flexibility and commitment.
  • Promote and ensure top quality technical claims handling to ensure Company targets are consistently met, thus ensuring our customers are provided with a first class service.
  • Achieve full APA accreditation through the III
  • Handle customer enquiries politely, meeting standards of customer service excellence in accordance with the KPI's set by the Team Leader and Claims Team Manager
  • Register new claims, provide advice on the claim processes involved; collecting all relevant information to proceed with a claim
  • Assess and decision claims including payments and declines ensuring Consumer Protection Code is adhered to at all times
  • Ensure fair settlement of valid claims
  • Give advice on policy coverage
  • Handle any complaints associated with a claim
  • Investigate potentially fraudulent claims
  • Identify and follow up on all recovery avenues
  • Complete all administrative and filing duties
  • Register and authorise Outpatient Medical Claims
  • Pull together the work necessary to allow more complex cases to be decided upon and actioned, after technical or specialist input
  • Liaise with various internal departments
  • Make a positive input to the team's effectiveness, so that work systems and processes are altered and improved.
  • Adhere to the Company's procedures in accordance with the Consumer Protection Code and all relevant Data Protection regulations
  • Provide back-up and support to other Operations functions as required


What do I need
  • The successful candidate must have achieved or be working towards APA qualification
  • Minimum of 1 years' claims experience required
  • Ability to increase productivity and continuously improve methods, approaches, and departmental contribution. Commitment to continuous learning.
  • Technical knowledge of typical travel insurance products a distinct advantage.
  • A good knowledge and understanding of the insurance market, the basic insurance principles and the ability to apply them.
  • Excellent written and verbal communication skills.
  • Good planning and organisation skills in order to meet timescales.
  • Good numerical skills and literacy skills including Microsoft Office suite

Whby this role
  • A competitive & progressive salary
  • Several annual and monthly monetary recognition rewards
  • Service recognition rewards
  • Genuine opportunity to develop & advance within the company via paid further educational opportunities and becoming a member of a recognised professional body
  • Structured roster for shift work notified weeks in advance
  • A fun working environment & culture that promotes collaboration and initiative-taking
  • Social outings and social clubs
  • City centre location working for a large global company
  • Other benefits that become realised with service

For further information on this Insurance Claims Handler role in Galway please contact Jenny Dore on 086 0449371 / jenny@hero.ie
Check out all our open jobs on our HERO Recruitment website - www.hero.ie
Please Note: HERO Recruitment will not forward your details to any company without your prior approval


Clients we are proud to work with

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“I have worked with HERO recruitment (formerly HERO recruitment) for a number of years both within my current and previous position. I have always found HERO recruitment excellent to partner with, the consultants know our industry and cultural fit and can therefore successfully source high calibre candidates to match our open vacancies. I find HERO recruitment very professional to deal with and any candidates I interview who are sourced by HERO always have a positive recruitment experience”.

Moira Faherty,
Human Resources Manager
Chanelle Group

“My very first impression was that I was dealing with a recruitment company who were extremely professional, supportive and knowledgeable of the role for which I was applying. Not only were the responsibilities of the role explained to me in great detail, but they also went to great lengths to really understand the depth of my technical, managerial and leadership experience and capabilities. What impressed me the most was their personal touch in building a strong relationship with me as a candidate and in maintaining regular contact with me on the status of the role throughout the application process”.

Adrian Rice,
Engineering Manager 
Boston Scientific

“HERO have been a key strategic recruiting partner to Hollister ULC over many years. During our continued growth and expansion at our facility in Ballina, Hero have worked closely with us to really understand our recruiting needs, the calibre of talent we are looking for, and the fit for our Hollister culture. HERO have successfully sourced and placed candidates for us into Research and Development, Project / Process Engineering, Supply Chain and key Management roles.  They have a very experienced and professional team, and bring an excellent regional, national and international perspective”. 

Tom Horkan,
Asst. HR Manger
Hollister ULC, Ballina, Co. Mayo

"From the first prompt call-back to the ultimate congratulatory call to inform me of a job offer, Karl was an absolute professional; sound advice, solid research and knowledge of companies, unwavering persistence and friendly encouragement. West is best, so for anyone looking for a technical role, talk to Karl"

Fiachra Collins
Computer Vision Algorithm Team Manager
Valeo

“HERO Recruitment continues to be a valued partner in supplying high calibre candidates to all three Boston Scientific sites in Ireland. In particular they have been successful in delivering on specific roles for key project scale-ups. HERO has also provided on-site recruitment presence during increased activity when required and consistently operate in a highly professional and competent manner”.   

Lorraine McDonnell,
Senior Talent Acquisition Specialist
Boston Scientific 

“HERO Recruitment were instrumental in sourcing and delivering key talent to the organisation and enabled us to meet our key deliverables within our start-up phase. They thoroughly understood our culture and constantly over delivered on our expectations. Our partnership with HERO Recruitment has without a doubt been  a professional and collaborative one. HERO exceed themselves in all aspects of recruitment and are an absolute pleasure to work with”.

Christine Power,
VP of Human Resources
Pivot

“HERO recruitment is an extension to our talent acquisition team. From hiring strategy meeting to the induction of the right talent, the HERO recruitment team provide an exemplary service. They are knowledgeable about our business needs, responsive and thorough. A true talent acquisition partner”. 


Orla Keady-Giblin,
Human Resources Manager
Ingersoll Rand – Thermo King
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“I have worked with HERO recruitment (formerly HERO recruitment) for a number of years both within my current and previous position. I have always found HERO recruitment excellent to partner with, the consultants know our industry and cultural fit and can therefore successfully source high calibre candidates to match our open vacancies. I find HERO recruitment very professional to deal with and any candidates I interview who are sourced by HERO always have a positive recruitment experience”.

Moira Faherty,
Human Resources Manager
Chanelle Group

“My very first impression was that I was dealing with a recruitment company who were extremely professional, supportive and knowledgeable of the role for which I was applying. Not only were the responsibilities of the role explained to me in great detail, but they also went to great lengths to really understand the depth of my technical, managerial and leadership experience and capabilities. What impressed me the most was their personal touch in building a strong relationship with me as a candidate and in maintaining regular contact with me on the status of the role throughout the application process”.

Adrian Rice,
Engineering Manager 
Boston Scientific

“HERO have been a key strategic recruiting partner to Hollister ULC over many years. During our continued growth and expansion at our facility in Ballina, Hero have worked closely with us to really understand our recruiting needs, the calibre of talent we are looking for, and the fit for our Hollister culture. HERO have successfully sourced and placed candidates for us into Research and Development, Project / Process Engineering, Supply Chain and key Management roles.  They have a very experienced and professional team, and bring an excellent regional, national and international perspective”. 

Tom Horkan,
Asst. HR Manger
Hollister ULC, Ballina, Co. Mayo

"From the first prompt call-back to the ultimate congratulatory call to inform me of a job offer, Karl was an absolute professional; sound advice, solid research and knowledge of companies, unwavering persistence and friendly encouragement. West is best, so for anyone looking for a technical role, talk to Karl"

Fiachra Collins
Computer Vision Algorithm Team Manager
Valeo

“HERO Recruitment continues to be a valued partner in supplying high calibre candidates to all three Boston Scientific sites in Ireland. In particular they have been successful in delivering on specific roles for key project scale-ups. HERO has also provided on-site recruitment presence during increased activity when required and consistently operate in a highly professional and competent manner”.   

Lorraine McDonnell,
Senior Talent Acquisition Specialist
Boston Scientific 

“HERO Recruitment were instrumental in sourcing and delivering key talent to the organisation and enabled us to meet our key deliverables within our start-up phase. They thoroughly understood our culture and constantly over delivered on our expectations. Our partnership with HERO Recruitment has without a doubt been  a professional and collaborative one. HERO exceed themselves in all aspects of recruitment and are an absolute pleasure to work with”.

Christine Power,
VP of Human Resources
Pivot

“HERO recruitment is an extension to our talent acquisition team. From hiring strategy meeting to the induction of the right talent, the HERO recruitment team provide an exemplary service. They are knowledgeable about our business needs, responsive and thorough. A true talent acquisition partner”. 


Orla Keady-Giblin,
Human Resources Manager
Ingersoll Rand – Thermo King
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Clients we are proud to work with

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