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Vacancy Details

Customer Service, Call Centers & Languages

105145 - International Customer Service Specialist - Galway

Contract Type: Permanent
Sector:
Location: Galway
Date: 19/08/2019
Job Reference: 105145
Contact Name: Vanessa Lynch
Contact Email: team@hero.ie

Job Description

International Customer Service Specialist - Galway - 105145
International Customer Service Specialist - Galway
Our client, a medical device company in Galway is currently looking to recruit an International Customer Service Specialist for their site.

Reports To: International/Distribution Customer Service Manager

Description:
International Customer Service Specialist is responsible for arranging domestic and international shipments, preparing commercial invoices, order confirmations and confirming order approval, handling customs clearance, monitor inventory levels at warehouses. Responsible for liaising with sales team, warehouse personnel and customers to ensure an excellent customer experience.

Responsibilities and Duties:
  • Responsible for arranging domestic and international shipments as per terms, handling customs clearance, preparing and confirming order approval and to ensure smooth transaction for the customers
  • Coordinate shipments to and from factory, supplier, site, port and international locations.
  • Process complaints
  • Prepare and send documentation that coincides with shipments and exportation and are responsible for export regulatory compliance
  • They arrange transportation and customs clearance for shipments
  • Adherence and awareness of compliance and regulatory guidelines in customer set up and support
  • Manage and respond to customer requests for quotations and tenders
  • Process fax, telephone, e-mail inquiries and orders to the committed customer timelines
  • Resolve e-mail, fax and telephone issues with customers regarding pricing, inventory availability, terms, delivery or any other question or situation a customer may inquire about
  • Communicate proactively with internal and (external customers regarding order status and other topics in a professional, positive and courteous manner
  • Work with others to ensure that accurate customer information is maintained in SAP
  • Stay current with inventory levels and requirements, in particular products on allocation
  • Responsible for making sure any customer account changes are communicated to relevant owner
  • Keep up-to-date on products, inventory, promotions, etc. that are necessary to provide customers with impeccable customer service
  • Review and maintain customers open orders on a daily basis
  • Keep CS and sales manager informed of all changes, issues and potential concerns of all customer accounts
  • Work with warehouse or supply chain personnel as needed to ensure customer requirements are met
  • Complete all customer or staff requested reporting
  • Investigate and resolve service issues reported by customers or as requested by employees
  • Develop and maintain customer and employee relationships
  • Responsible for executing applicable Quality Management System (QMS) processes, monitoring the success of service provided, and delivering an excellent customer experience.
  • Creating process documents in line with our Quality Management System
  • Adhering to the process defined in QMS
  • Other duties as assigned

EME & OEM Accounts – Specific Duties and Responsibilities:
  • Handle all communication related to, and prepares all required documentation for, Distribution Business orders to meet respective country shipping customs requirements
  • Investigate and process credits and Return Goods Authorizations for Distribution Business customers
  • Coordinate/communicate with respective brokers to ensure shipments for Private label (made to order) reach final destination.
  • Maintain consignee profile sheet

Requirements:
  • Minimum of 3 years’ experience of shipping, domestic and export traffic terms, documentation and procedures or proven track record in same.
  • Thorough understanding of Customs regulations
  • Thorough understanding of Export controls
  • Knowledge and understanding of compliance and regulatory guidelines for setting up export customers
  • Experience handling tasks where attention to detail is critical to success
  • Proficiency with Excel and ERP Systems (preferably SAP)
  • Experience auditing documents and project requirements.
  • Knowledge and comprehension of basic contract terms and conditions
  • Previous customer service experience in the healthcare industry preferred but not essential

For further information on this International Customer Service Specialist role in Galway please contact Vanessa Lynch on 086 0462367 / recruit@hero.ie
Check out all our open jobs on our HERO Recruitment website – www.hero.ie
Please Note: Under its obligation under the Data Protection legislation, HERO Recruitment will not forward your details to any company without your prior approval.

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“I have worked with HERO recruitment (formerly HERO recruitment) for a number of years both within my current and previous position. I have always found HERO recruitment excellent to partner with, the consultants know our industry and cultural fit and can therefore successfully source high calibre candidates to match our open vacancies. I find HERO recruitment very professional to deal with and any candidates I interview who are sourced by HERO always have a positive recruitment experience”.

Moira Faherty,
Human Resources Manager
Chanelle Group

“My very first impression was that I was dealing with a recruitment company who were extremely professional, supportive and knowledgeable of the role for which I was applying. Not only were the responsibilities of the role explained to me in great detail, but they also went to great lengths to really understand the depth of my technical, managerial and leadership experience and capabilities. What impressed me the most was their personal touch in building a strong relationship with me as a candidate and in maintaining regular contact with me on the status of the role throughout the application process”.

Adrian Rice,
Engineering Manager 
Boston Scientific

“HERO have been a key strategic recruiting partner to Hollister ULC over many years. During our continued growth and expansion at our facility in Ballina, Hero have worked closely with us to really understand our recruiting needs, the calibre of talent we are looking for, and the fit for our Hollister culture. HERO have successfully sourced and placed candidates for us into Research and Development, Project / Process Engineering, Supply Chain and key Management roles.  They have a very experienced and professional team, and bring an excellent regional, national and international perspective”. 

Tom Horkan,
Asst. HR Manger
Hollister ULC, Ballina, Co. Mayo

"From the first prompt call-back to the ultimate congratulatory call to inform me of a job offer, Karl was an absolute professional; sound advice, solid research and knowledge of companies, unwavering persistence and friendly encouragement. West is best, so for anyone looking for a technical role, talk to Karl"

Fiachra Collins
Computer Vision Algorithm Team Manager
Valeo

“HERO Recruitment continues to be a valued partner in supplying high calibre candidates to all three Boston Scientific sites in Ireland. In particular they have been successful in delivering on specific roles for key project scale-ups. HERO has also provided on-site recruitment presence during increased activity when required and consistently operate in a highly professional and competent manner”.   

Lorraine McDonnell,
Senior Talent Acquisition Specialist
Boston Scientific 

“HERO Recruitment were instrumental in sourcing and delivering key talent to the organisation and enabled us to meet our key deliverables within our start-up phase. They thoroughly understood our culture and constantly over delivered on our expectations. Our partnership with HERO Recruitment has without a doubt been  a professional and collaborative one. HERO exceed themselves in all aspects of recruitment and are an absolute pleasure to work with”.

Christine Power,
VP of Human Resources
Pivot

“HERO recruitment is an extension to our talent acquisition team. From hiring strategy meeting to the induction of the right talent, the HERO recruitment team provide an exemplary service. They are knowledgeable about our business needs, responsive and thorough. A true talent acquisition partner”. 


Orla Keady-Giblin,
Human Resources Manager
Ingersoll Rand – Thermo King
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