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Vacancy Details

IT/Software

IS Support Administrator - Galway

Contract Type: Permanent
Sector:
Location: Galway
Date: 12/09/2018
Job Reference: 95900

Job Description

Contact: Karl Lippett
Email: recruit@hero.ie
Telephone: 086 1070950

IS Support Administrator

Our client, a leading company in Galway is currently looking to recruit an IS Support Administrator for their site.

Job Responsibilities:
  • Provide IT support to end users (1st line support and second-line support in conjunction with the Global Service Desk).
  • Setup and maintain PC Clients (Desktop/Laptop/Thin Client).
  • Client application software support (e.g. MS Office).
  • Maintain and support printers, phones and other hardware.
  • Documentation of processes and procedures.
  • Develop and maintain an inventory of all computer related components and equipment.
  • Provide support for PC and related equipment & software (PC, Printers, Shop-floor terminals, Thin Clients, Phones…) installation, maintenance, configuration, and removal.
  • Troubleshoot common IS issues using Knowledge base and experiences.
  • Provide services to the customers that meet the service level agreements (SLA) by monitoring all support ticket queues for SLA’s “Time to Close” and “Time to React” on incidents and changes as well as monitoring all relevant KPI’s associated to the company IS Support Service.
  • Evaluate Service Desk Requests to determine the priority and route/escalate to the correct IS Team to ensure resolution in a timely manner.
  • Propose the installation procedures for the local client hardware and software, and follow the global guidelines.
  • Respond to Service Desk Tickets in a timely manner and provide end-user Service Desk support as needed (ownership of the ticket until closure).
  • Contribute support and knowledge on cross-functional technical projects as required.
  • Document procedures and troubleshooting information in our Knowledge Base / Service Catalog.
  • Adhere to system procedures and documentation.
  • Coordinate and provide communication to the End Users about their Incidents or Service Requests.
  • Proactive Monitoring of all dashboards (e.g. Orion, vCOPS).
  • Perform preventative physical maintenance (e.g. replace projector bulbs, UPS batteries, etc).
  • Any other duties as required.

Key Requirements:
  • Bachelor’s Degree or equivalent in Computer Science or related discipline (or an equivalent combination of education and experience).
  • Minimum 3 years’ experience in related field.
  • Excellent oral and written communication skills
  • Strong multi-tasking skills
  • A strong sense of urgency and commitment to results along with strong interpersonal skills
  • Demonstrated ability to drive & solve technical issues through to completion.
  • Experience supporting ERP systems (preferably SAP).
  • Well skilled in Windows Client and Server operating systems.
  • Good knowledge of Printers, Thin Clients.
  • Build \ repair workstations (A+ Certification \ Dell Certified)
  • Basic knowledge in Network Protocol : TCP/IP, DNS, WINS, DHCP
  • Support printers, scanners, scan guns, wireless, physical infrastructure and software (Mobi Control)

For further information on this IS Support Administrator role in Galway please contact Karl Lippett on 086 1070950 / recruit@hero.ie

Check out all our open jobs on our HERO Recruitment website – www.hero.ie
Please Note: Under its obligation under the Data Protection legislation, HERO Recruitment will not forward your details to any company without your prior approval.

Clients we are proud to work with

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“I have worked with HERO recruitment (formerly HERO recruitment) for a number of years both within my current and previous position. I have always found HERO recruitment excellent to partner with, the consultants know our industry and cultural fit and can therefore successfully source high calibre candidates to match our open vacancies. I find HERO recruitment very professional to deal with and any candidates I interview who are sourced by HERO always have a positive recruitment experience”.

Moira Faherty,
Human Resources Manager
Chanelle Group

“My very first impression was that I was dealing with a recruitment company who were extremely professional, supportive and knowledgeable of the role for which I was applying. Not only were the responsibilities of the role explained to me in great detail, but they also went to great lengths to really understand the depth of my technical, managerial and leadership experience and capabilities. What impressed me the most was their personal touch in building a strong relationship with me as a candidate and in maintaining regular contact with me on the status of the role throughout the application process”.

Adrian Rice,
Engineering Manager 
Boston Scientific

“HERO have been a key strategic recruiting partner to Hollister ULC over many years. During our continued growth and expansion at our facility in Ballina, Hero have worked closely with us to really understand our recruiting needs, the calibre of talent we are looking for, and the fit for our Hollister culture. HERO have successfully sourced and placed candidates for us into Research and Development, Project / Process Engineering, Supply Chain and key Management roles.  They have a very experienced and professional team, and bring an excellent regional, national and international perspective”. 

Tom Horkan,
Asst. HR Manger
Hollister ULC, Ballina, Co. Mayo

"From the first prompt call-back to the ultimate congratulatory call to inform me of a job offer, Karl was an absolute professional; sound advice, solid research and knowledge of companies, unwavering persistence and friendly encouragement. West is best, so for anyone looking for a technical role, talk to Karl"

Fiachra Collins
Computer Vision Algorithm Team Manager
Valeo

“HERO Recruitment continues to be a valued partner in supplying high calibre candidates to all three Boston Scientific sites in Ireland. In particular they have been successful in delivering on specific roles for key project scale-ups. HERO has also provided on-site recruitment presence during increased activity when required and consistently operate in a highly professional and competent manner”.   

Lorraine McDonnell,
Senior Talent Acquisition Specialist
Boston Scientific 

“HERO Recruitment were instrumental in sourcing and delivering key talent to the organisation and enabled us to meet our key deliverables within our start-up phase. They thoroughly understood our culture and constantly over delivered on our expectations. Our partnership with HERO Recruitment has without a doubt been  a professional and collaborative one. HERO exceed themselves in all aspects of recruitment and are an absolute pleasure to work with”.

Christine Power,
VP of Human Resources
Pivot

“HERO recruitment is an extension to our talent acquisition team. From hiring strategy meeting to the induction of the right talent, the HERO recruitment team provide an exemplary service. They are knowledgeable about our business needs, responsive and thorough. A true talent acquisition partner”. 


Orla Keady-Giblin,
Human Resources Manager
Ingersoll Rand – Thermo King
More

“I have worked with HERO recruitment (formerly HERO recruitment) for a number of years both within my current and previous position. I have always found HERO recruitment excellent to partner with, the consultants know our industry and cultural fit and can therefore successfully source high calibre candidates to match our open vacancies. I find HERO recruitment very professional to deal with and any candidates I interview who are sourced by HERO always have a positive recruitment experience”.

Moira Faherty,
Human Resources Manager
Chanelle Group

“My very first impression was that I was dealing with a recruitment company who were extremely professional, supportive and knowledgeable of the role for which I was applying. Not only were the responsibilities of the role explained to me in great detail, but they also went to great lengths to really understand the depth of my technical, managerial and leadership experience and capabilities. What impressed me the most was their personal touch in building a strong relationship with me as a candidate and in maintaining regular contact with me on the status of the role throughout the application process”.

Adrian Rice,
Engineering Manager 
Boston Scientific

“HERO have been a key strategic recruiting partner to Hollister ULC over many years. During our continued growth and expansion at our facility in Ballina, Hero have worked closely with us to really understand our recruiting needs, the calibre of talent we are looking for, and the fit for our Hollister culture. HERO have successfully sourced and placed candidates for us into Research and Development, Project / Process Engineering, Supply Chain and key Management roles.  They have a very experienced and professional team, and bring an excellent regional, national and international perspective”. 

Tom Horkan,
Asst. HR Manger
Hollister ULC, Ballina, Co. Mayo

"From the first prompt call-back to the ultimate congratulatory call to inform me of a job offer, Karl was an absolute professional; sound advice, solid research and knowledge of companies, unwavering persistence and friendly encouragement. West is best, so for anyone looking for a technical role, talk to Karl"

Fiachra Collins
Computer Vision Algorithm Team Manager
Valeo

“HERO Recruitment continues to be a valued partner in supplying high calibre candidates to all three Boston Scientific sites in Ireland. In particular they have been successful in delivering on specific roles for key project scale-ups. HERO has also provided on-site recruitment presence during increased activity when required and consistently operate in a highly professional and competent manner”.   

Lorraine McDonnell,
Senior Talent Acquisition Specialist
Boston Scientific 

“HERO Recruitment were instrumental in sourcing and delivering key talent to the organisation and enabled us to meet our key deliverables within our start-up phase. They thoroughly understood our culture and constantly over delivered on our expectations. Our partnership with HERO Recruitment has without a doubt been  a professional and collaborative one. HERO exceed themselves in all aspects of recruitment and are an absolute pleasure to work with”.

Christine Power,
VP of Human Resources
Pivot

“HERO recruitment is an extension to our talent acquisition team. From hiring strategy meeting to the induction of the right talent, the HERO recruitment team provide an exemplary service. They are knowledgeable about our business needs, responsive and thorough. A true talent acquisition partner”. 


Orla Keady-Giblin,
Human Resources Manager
Ingersoll Rand – Thermo King
More

Clients we are proud to work with

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