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Vacancy Details

IT/Software

IT Field Service Technician - Galway

Contract Type: Contract
Sector:
Location: Galway
Date: 2/08/2017
Job Reference: 89218

Job Description

Contact: Catriona Coogan
Email: catriona@hero.ie
Telephone: 0872197421

IT Field Service Technician
Our client, a manufacturing company in Galway are currently looking to recruit an IT Field Service Technician for their site on a contract basis.

Responsibilities:
  • On-site IT technician at the assigned company location/s
  • Provide 2nd level on-site and remote IT support to the service desk.
  • Respond to, troubleshoot and resolve end-user computer hardware and software issues.
  • Provide hands-on support for SME teams for local Infrastructure (Server, Network, and Security)
  • Support SME team initiatives and deployments.
  • Manage local computer assets and refresh process
  • Participate in local, regional and global IT projects and initiatives as directed.
  • Maintain stable and operational local IT Infrastructure environment
  • Identify and highlight continuous improvement actions
  • Log tickets in remedy system for all support work
  • Maintain global IT standards and processes
  • Provide emergency out of hour's emergency support on-site when required
  • Maintain local server backup Infrastructure and off-site tape rotation
  • Engage in collaboration with the wider Ireland, regional and global technical teams.
  • Other responsibilities as directed

Qualifications & Key Competencies:
  • Bachelor Degree or Equivalent Work Experience
  • 1-5 Years' experience in a similar role
  • Microsoft, Cisco and/or ITIL Certifications desirable
  • Team player but also have the ability to work alone and on own initiative
  • High level of customer focus essential
  • Good verbal and written English communication skills
  • Good problem solving skills
  • High level of PC based hardware and software technical knowledge and troubleshooting skills
  • Experience or exposure to as many of the following as possible:
  • Windows 7, Printers, Office 2013 portfolio, Lync/Skype for Business, Outlook, Server 2008/2012, Cisco Switches, Routers, CUCM, WLAN, LAN/WAN CAT5/6 Cabling, Fibre technologies, McAfee, SCCM, TCP/IP, Java etc.

For further information on this role in Galway please contact Catriona Coogan on 0872197421 / deirdre@hero.ie
Check out all our open jobs on our HERO Recruitment website - www.hero.ie

Please Note: HERO Recruitment will not forward your details to any company without your prior approval




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“I have worked with HERO recruitment (formerly HERO recruitment) for a number of years both within my current and previous position. I have always found HERO recruitment excellent to partner with, the consultants know our industry and cultural fit and can therefore successfully source high calibre candidates to match our open vacancies. I find HERO recruitment very professional to deal with and any candidates I interview who are sourced by HERO always have a positive recruitment experience”.

Moira Faherty,
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“HERO have been a key strategic recruiting partner to Hollister ULC over many years. During our continued growth and expansion at our facility in Ballina, Hero have worked closely with us to really understand our recruiting needs, the calibre of talent we are looking for, and the fit for our Hollister culture. HERO have successfully sourced and placed candidates for us into Research and Development, Project / Process Engineering, Supply Chain and key Management roles.  They have a very experienced and professional team, and bring an excellent regional, national and international perspective”. 

Tom Horkan,
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Mary Collins,
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Lorraine McDonnell,
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Christine Power,
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