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Vacancy Details


IT Field Service Technician - Galway

Contract Type: Contract
Location: Galway
Date: 2/08/2017
Job Reference: 89218

Job Description

Contact: Catriona Coogan
Telephone: 0872197421

IT Field Service Technician
Our client, a manufacturing company in Galway are currently looking to recruit an IT Field Service Technician for their site on a contract basis.

  • On-site IT technician at the assigned company location/s
  • Provide 2nd level on-site and remote IT support to the service desk.
  • Respond to, troubleshoot and resolve end-user computer hardware and software issues.
  • Provide hands-on support for SME teams for local Infrastructure (Server, Network, and Security)
  • Support SME team initiatives and deployments.
  • Manage local computer assets and refresh process
  • Participate in local, regional and global IT projects and initiatives as directed.
  • Maintain stable and operational local IT Infrastructure environment
  • Identify and highlight continuous improvement actions
  • Log tickets in remedy system for all support work
  • Maintain global IT standards and processes
  • Provide emergency out of hour's emergency support on-site when required
  • Maintain local server backup Infrastructure and off-site tape rotation
  • Engage in collaboration with the wider Ireland, regional and global technical teams.
  • Other responsibilities as directed

Qualifications & Key Competencies:
  • Bachelor Degree or Equivalent Work Experience
  • 1-5 Years' experience in a similar role
  • Microsoft, Cisco and/or ITIL Certifications desirable
  • Team player but also have the ability to work alone and on own initiative
  • High level of customer focus essential
  • Good verbal and written English communication skills
  • Good problem solving skills
  • High level of PC based hardware and software technical knowledge and troubleshooting skills
  • Experience or exposure to as many of the following as possible:
  • Windows 7, Printers, Office 2013 portfolio, Lync/Skype for Business, Outlook, Server 2008/2012, Cisco Switches, Routers, CUCM, WLAN, LAN/WAN CAT5/6 Cabling, Fibre technologies, McAfee, SCCM, TCP/IP, Java etc.

For further information on this role in Galway please contact Catriona Coogan on 0872197421 /
Check out all our open jobs on our HERO Recruitment website -

Please Note: HERO Recruitment will not forward your details to any company without your prior approval

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