Job Detail

Location Galway
Salary Negotiable
Posted
Role Type Permanent
Contact Dee Curley
email dee@hero.ie

IT Operations Analyst

Job ID: JOB-11824

IT Operations Analyst

Our medical device client based in Galway, are currently looking to recruit an IT Analyst

The IT Operations Analyst II is a member of the IT Operations team. S/he will provide 2nd line technical support to end users within the organisation.

 Key Responsibilities:

  • Support hardware configuration and deployment. This includes, but not limited to, laptops, desktops, mobiles, switches, servers, VMs, WAPs and other hardware.
  • Monitor and troubleshoot hardware.
  • Proactively root cause incidents and define requirements for process improvements.
  • Provide timely resolution of issues.
  • Proactive technical input to deliver business goals, for example, Digital Factory and Analytics.
  • Lead projects when required.
  • Develop and implement standard operating procedures. Adhere to corporate IS & security policies
  • Develop relationships and work with Global IS teams as required.
  • Mentor team members and provide backup as required.
  • Periodically provide 1st level support to users for issues raised by phone, email, self-service or face to face
  • Any other duties as required.

Key Competencies (Education/Skills/Experience):

  • Associate Degree or equivalent work experience. Minimum 3 years experience in a related field.
  • Microsoft Desktop Support certification desirable.
  • Experienced knowledge of Networks and IT infrastructure.
  • Network certification desirable, CCNA or similar.
  • Proficiency in Windows desktop, server & VM environment.
  • Working knowledge O365 & collaboration tools essential
  • Working knowledge of using and supporting ITIL processes.
  • Knowledge of commonly-used concepts, practices and procedures within particular field.
  • Demonstrated ability to drive & solve technical issues through to completion. 
  • Excellent team player with strong communication and customer-facing skills.
  • Resourceful, self-educating and self-motivating.
  • You must have strong organisation and time management skills and require minimal supervision.
  • Motivated self starter with a “can-do” attitude who works well to tight and varied deadline.
  • You may be required to travel to and / or support other sites


For further information on this Technical Support role please contact Dee on 086 7902191/ dee@hero.ie

Check out all our open jobs on our HERO Recruitment website – https://www.hero.ie/

Please Note: HERO Recruitment will not forward your details to any company without your prior approval

Dee Curley

JOB-11824

IT Operations Analyst

Dee Curley

Role Type Permanent
Contact Dee Curley
email dee@hero.ie
mobile +353 86 790 21 91
linkedIn profile click here

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