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Vacancy Details

IT/Software

IT Service Analyst - Mayo - 103611

Contract Type: Permanent
Sector:
Location: Mayo
Date: 13/06/2019
Job Reference: 103611
Contact Name: Karl Lippett
Contact Email: it@hero.ie

Job Description

IT Service Analyst - Mayo - 103611

DESCRIPTION

Degree or Diploma in Computing (Smart Technologies, Computer Networks, Software Development) or a related discipline within the IT field is preferable.

Reporting to the CPS (Commercial Product Supply) Client Services Manager, the Technology Service Analyst is responsible for maintaining the on premises IT systems and server platforms together with providing support for cloud hosted enterprise applications. IT security and governance of the IT environment will form a key part of responsibility also. The role will also require project design and implementation work to support the deployment of new technologies to the business. The successful candidate will have a keen interest and knowledge in emerging IT technologies to support the business transformation roadmap to a digitised environment. This role will be located in Ballina, Co. Mayo and will require shift support therefore flexibility is required.

KEY DUTIES/RESPONSIBILITIES

  • Responsibility for day-to-day delivery of IT system and platform administration, security and risk management, timely remediation of Server and Infrastructure CCSN incident and Services requests.
  • Provide highly available, responsive and resilient access to in house IT systems and services coupled with external cloud services, to maintain high levels of customer satisfaction.
  • Ability to interpret and translate the business IT technical requirements into innovative smart solutions that are business aligned and mapped to drive and support the overall success of the business.
  • Professional project delivery must be structured, well communicated and clearly understood by the stake holders, delivered on time and in budget and handed over in an organised fashion that meets the customer expectation.
  • Projects must be based on IT standards and best practices with strong emphasis on LEAN and continuous improvement. An agile approach to project delivery should also be adopted when appropriate.
  • Quality and safety standards must be adhered to at all times.
  • Ability to build strong customer relations with both internal and external business support partners together with third party vendors, to ensure quick and timely execution of escalated issue and service requests, together with efficient project delivery.
  • Collaborate and work closely with other members of the IT team, together with the production and warehouse automation teams to resolved cross functional technical issues, timely and efficiently.
  • Develop and build proactive IT monitoring and data collection capability to capture and generate automated system reports together with the creation of visual dashboard to share key metrics with the business.
  • Develop and maintain IT process and standards that catalogues IT services, information risk management, disaster recovery procedures, IT Business Continuity Planning, together with hardware and software asset and licensing management in line with IT Audit compliance.

TECHNICAL SKILLS - THE FOLLOWING IS A LIST OF THE TOP TECHNICAL SKILLS NEEDED FOR THE JOB

  • A Degree or Diploma in Computing (Smart Technologies, Computer Networks, Software Development) or a related discipline within the IT field is preferable.
  • Technical Accreditation or experience in one or more of the following areas: Microsoft Windows Server 2012/2016, MS SQL, VMware, Storage - EMC preferred, o365, Microsoft Win10.
  • Technical accreditation in project management desirable.
  • Knowledge of Networking, IoT or Edge computing and Web design would be beneficial.
  • Ability to translate technology to meet business requirements
  • Technical relationship building with customers and business partners.
  • Strong communication skills both written and oral.

PREVIOUS WORK EXPERIENCE

  • 3 to 5 years' experience in IT operations and services delivery preferable.

EDUCATIONAL REQUIREMENTS

  • Degree or Diploma in Computing (Smart Technologies, Computer Networks, Software Development) or a related discipline within the IT field is preferable

PREFERRED QUALIFICATIONS

  • Post graduate degree in IT or an MBA degree would be an advantage.
  • ITIL qualifications are desirable

CULTURAL DIVERSITY

  • Ability to operate in virtual / matrix team environment. Fluent written and spoken English with strong communication skills required.

TRAVEL REQUIREMENTS

  • Less than 10%

Job Requirements:

Years of Experience:

3-5 Years Experience

Growth Behaviors:

  • GROWTH MINDSET: Demonstrates curiosity. Welcomes failure as a learning opportunity.
  • SMART RISK: Makes bold decisions/recommendations.
  • EXTERNALLY FOCUSED: Understands the upstream and downstream implications of his/her work. Tracks and shares external trends, best practices or ideas.
  • PERFORMANCE DRIVEN AND ACCOUNTABLE: Has high performance standards. Outperforms her/his peers.
  • FAST/AGILE: Removes barriers to move faster. Experiments and adapts. Thrives under pressure and fast pace.
  • EMPOWERED: Brings solutions instead of problems. Challenges the status quo. Has the courage to take an unpopular stance.

Share this Job

“I have worked with HERO recruitment (formerly HERO recruitment) for a number of years both within my current and previous position. I have always found HERO recruitment excellent to partner with, the consultants know our industry and cultural fit and can therefore successfully source high calibre candidates to match our open vacancies. I find HERO recruitment very professional to deal with and any candidates I interview who are sourced by HERO always have a positive recruitment experience”.

Moira Faherty,
Human Resources Manager
Chanelle Group

“My very first impression was that I was dealing with a recruitment company who were extremely professional, supportive and knowledgeable of the role for which I was applying. Not only were the responsibilities of the role explained to me in great detail, but they also went to great lengths to really understand the depth of my technical, managerial and leadership experience and capabilities. What impressed me the most was their personal touch in building a strong relationship with me as a candidate and in maintaining regular contact with me on the status of the role throughout the application process”.

Adrian Rice,
Engineering Manager 
Boston Scientific

“HERO have been a key strategic recruiting partner to Hollister ULC over many years. During our continued growth and expansion at our facility in Ballina, Hero have worked closely with us to really understand our recruiting needs, the calibre of talent we are looking for, and the fit for our Hollister culture. HERO have successfully sourced and placed candidates for us into Research and Development, Project / Process Engineering, Supply Chain and key Management roles.  They have a very experienced and professional team, and bring an excellent regional, national and international perspective”. 

Tom Horkan,
Asst. HR Manger
Hollister ULC, Ballina, Co. Mayo

"From the first prompt call-back to the ultimate congratulatory call to inform me of a job offer, Karl was an absolute professional; sound advice, solid research and knowledge of companies, unwavering persistence and friendly encouragement. West is best, so for anyone looking for a technical role, talk to Karl"

Fiachra Collins
Computer Vision Algorithm Team Manager
Valeo

“HERO Recruitment continues to be a valued partner in supplying high calibre candidates to all three Boston Scientific sites in Ireland. In particular they have been successful in delivering on specific roles for key project scale-ups. HERO has also provided on-site recruitment presence during increased activity when required and consistently operate in a highly professional and competent manner”.   

Lorraine McDonnell,
Senior Talent Acquisition Specialist
Boston Scientific 

“HERO Recruitment were instrumental in sourcing and delivering key talent to the organisation and enabled us to meet our key deliverables within our start-up phase. They thoroughly understood our culture and constantly over delivered on our expectations. Our partnership with HERO Recruitment has without a doubt been  a professional and collaborative one. HERO exceed themselves in all aspects of recruitment and are an absolute pleasure to work with”.

Christine Power,
VP of Human Resources
Pivot

“HERO recruitment is an extension to our talent acquisition team. From hiring strategy meeting to the induction of the right talent, the HERO recruitment team provide an exemplary service. They are knowledgeable about our business needs, responsive and thorough. A true talent acquisition partner”. 


Orla Keady-Giblin,
Human Resources Manager
Ingersoll Rand – Thermo King
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