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Vacancy Details

IT/Software

IT Service Delivery Manager - Galway

Contract Type: Permanent
Sector:
Location: Galway
Date: 15/05/2017
Job Reference: 88078

Job Description

IT Service Delivery Manager
Our Client a Fintech company in Galway are looking to recruit an IT Service Delivery Manager for their site.

Job Purpose
To provide local IT support for the company offices. Agree and deliver Service Level agreements.
This is an exciting new opportunity for someone to join a fast growing organisation.

Key Result Areas

Service Delivery
  • Ensure all local office IT services are fit for purpose - PCs, Printers, Video-Conferencing, WiFi, LAN access, WAN access
  • Ensure all local office people get the best value from Microsoft products - Office, Outlook, Skype, SharePoint
  • Ensure all local office request & incidents are managed effectively - clear expectations, spare-parts, proactive monitoring, in line with ITIL best practices

Service Improvement
  • Provide recommendations to local management for efficiency & productivity improvements via IT
  • Assist local business solutions manager on project tasks, supporting rollouts of products to market
  • Manage external vendors as and when necessary

Proactive Management
  • Monitor local system resource utilization, trending, capacity planning
  • Provide Level 2 support for Service incidents, assist in diagnosis & test
  • Participate in System/application testing and set up/configure EDC terminals.
  • Provide procedural documentation and relevant reports as is required for the tasks undertaken/assigned to.

Technology Administration
  • Manage user accounts, permissions, email, anti-virus, anti-spam
  • Manage Active Directory, troubleshoot any domain issues.
  • Administer system security to meet compliance & audit requirements
  • Implement security tools, policies, and procedures in conjunction with the company's security team
Technology Deployment
  • Setup and maintain office equipment - printers, office IT infrastructure, video-conferencing equipment
  • Configure and install network devices and services - routers, switches, firewalls, load balancers, VPN, QoS)
  • Manage local network hardware and software including routers, local office servers and troubleshoot issues when needed.
  • IT desktop support - including all laptops & workstations.

Knowledge and Experience
  • 5+ years of experience in full-time technical support roles (1st or 2nd level support)
  • Systems: Windows OS, Active Directory, Cisco Systems
  • Networking :Working experience with Switches, Routers, Servers, Firewalls, LAN, WAN, TCP/IP, DNS, QoS
  • Good knowledge of Microsoft Office - Word, Excel, PowerPoint, OneNote, Access, Skype
  • Basic knowledge on SQL queries & on any reporting tool is desirable
  • Knowledge on building & using macros in Excel (e.g. pivot tables & charts) is desirable

Skills
  • Third level degree (or equivalent), preferably in Computer technology/Engineering or similar.
  • Candidates with certification preferred : MCSE/ CCNA/CCNP
  • Excellent written and oral communication skills in English.

Key Competencies
  • Outstanding technical problem analysis and troubleshooting skills
  • Work in a high-pressured environment, responsible for systems which host core company services provided to major global clients
  • Work with people at all levels, including non-technical staff.
  • Good verbal communicator both face to face and over the telephone.
  • Operate in a dynamic, fast moving Company with moving tight deadlines.
  • Proven problem solving skills.
  • Team player who enjoys working in a fast growing. International company
  • Work independently and develops technical knowledge/skills on a continual basis
  • Occasional Travel required, Drivers licence needed.



For further information on this IT Service Delivery Manager role in Galway please contact Catriona Coogan on 091 730022 / catriona@hero.ie
Check out all our open jobs on our HERO Recruitment website - www.hero.ie

Please Note: HERO Recruitment will not forward your details to any company without your prior approval



Clients we are proud to work with

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“I have worked with HERO recruitment (formerly HERO recruitment) for a number of years both within my current and previous position. I have always found HERO recruitment excellent to partner with, the consultants know our industry and cultural fit and can therefore successfully source high calibre candidates to match our open vacancies. I find HERO recruitment very professional to deal with and any candidates I interview who are sourced by HERO always have a positive recruitment experience”.

Moira Faherty,
Human Resources Manager
Chanelle Group

“My very first impression was that I was dealing with a recruitment company who were extremely professional, supportive and knowledgeable of the role for which I was applying. Not only were the responsibilities of the role explained to me in great detail, but they also went to great lengths to really understand the depth of my technical, managerial and leadership experience and capabilities. What impressed me the most was their personal touch in building a strong relationship with me as a candidate and in maintaining regular contact with me on the status of the role throughout the application process”.

Adrian Rice,
Engineering Manager 
Boston Scientific

“HERO have been a key strategic recruiting partner to Hollister ULC over many years. During our continued growth and expansion at our facility in Ballina, Hero have worked closely with us to really understand our recruiting needs, the calibre of talent we are looking for, and the fit for our Hollister culture. HERO have successfully sourced and placed candidates for us into Research and Development, Project / Process Engineering, Supply Chain and key Management roles.  They have a very experienced and professional team, and bring an excellent regional, national and international perspective”. 

Tom Horkan,
Asst. HR Manger
Hollister ULC, Ballina, Co. Mayo

"From the first prompt call-back to the ultimate congratulatory call to inform me of a job offer, Karl was an absolute professional; sound advice, solid research and knowledge of companies, unwavering persistence and friendly encouragement. West is best, so for anyone looking for a technical role, talk to Karl"

Fiachra Collins
Computer Vision Algorithm Team Manager
Valeo

“HERO Recruitment continues to be a valued partner in supplying high calibre candidates to all three Boston Scientific sites in Ireland. In particular they have been successful in delivering on specific roles for key project scale-ups. HERO has also provided on-site recruitment presence during increased activity when required and consistently operate in a highly professional and competent manner”.   

Lorraine McDonnell,
Senior Talent Acquisition Specialist
Boston Scientific 

“HERO Recruitment were instrumental in sourcing and delivering key talent to the organisation and enabled us to meet our key deliverables within our start-up phase. They thoroughly understood our culture and constantly over delivered on our expectations. Our partnership with HERO Recruitment has without a doubt been  a professional and collaborative one. HERO exceed themselves in all aspects of recruitment and are an absolute pleasure to work with”.

Christine Power,
VP of Human Resources
Pivot

“HERO recruitment is an extension to our talent acquisition team. From hiring strategy meeting to the induction of the right talent, the HERO recruitment team provide an exemplary service. They are knowledgeable about our business needs, responsive and thorough. A true talent acquisition partner”. 


Orla Keady-Giblin,
Human Resources Manager
Ingersoll Rand – Thermo King
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“I have worked with HERO recruitment (formerly HERO recruitment) for a number of years both within my current and previous position. I have always found HERO recruitment excellent to partner with, the consultants know our industry and cultural fit and can therefore successfully source high calibre candidates to match our open vacancies. I find HERO recruitment very professional to deal with and any candidates I interview who are sourced by HERO always have a positive recruitment experience”.

Moira Faherty,
Human Resources Manager
Chanelle Group

“My very first impression was that I was dealing with a recruitment company who were extremely professional, supportive and knowledgeable of the role for which I was applying. Not only were the responsibilities of the role explained to me in great detail, but they also went to great lengths to really understand the depth of my technical, managerial and leadership experience and capabilities. What impressed me the most was their personal touch in building a strong relationship with me as a candidate and in maintaining regular contact with me on the status of the role throughout the application process”.

Adrian Rice,
Engineering Manager 
Boston Scientific

“HERO have been a key strategic recruiting partner to Hollister ULC over many years. During our continued growth and expansion at our facility in Ballina, Hero have worked closely with us to really understand our recruiting needs, the calibre of talent we are looking for, and the fit for our Hollister culture. HERO have successfully sourced and placed candidates for us into Research and Development, Project / Process Engineering, Supply Chain and key Management roles.  They have a very experienced and professional team, and bring an excellent regional, national and international perspective”. 

Tom Horkan,
Asst. HR Manger
Hollister ULC, Ballina, Co. Mayo

"From the first prompt call-back to the ultimate congratulatory call to inform me of a job offer, Karl was an absolute professional; sound advice, solid research and knowledge of companies, unwavering persistence and friendly encouragement. West is best, so for anyone looking for a technical role, talk to Karl"

Fiachra Collins
Computer Vision Algorithm Team Manager
Valeo

“HERO Recruitment continues to be a valued partner in supplying high calibre candidates to all three Boston Scientific sites in Ireland. In particular they have been successful in delivering on specific roles for key project scale-ups. HERO has also provided on-site recruitment presence during increased activity when required and consistently operate in a highly professional and competent manner”.   

Lorraine McDonnell,
Senior Talent Acquisition Specialist
Boston Scientific 

“HERO Recruitment were instrumental in sourcing and delivering key talent to the organisation and enabled us to meet our key deliverables within our start-up phase. They thoroughly understood our culture and constantly over delivered on our expectations. Our partnership with HERO Recruitment has without a doubt been  a professional and collaborative one. HERO exceed themselves in all aspects of recruitment and are an absolute pleasure to work with”.

Christine Power,
VP of Human Resources
Pivot

“HERO recruitment is an extension to our talent acquisition team. From hiring strategy meeting to the induction of the right talent, the HERO recruitment team provide an exemplary service. They are knowledgeable about our business needs, responsive and thorough. A true talent acquisition partner”. 


Orla Keady-Giblin,
Human Resources Manager
Ingersoll Rand – Thermo King
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Clients we are proud to work with

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