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IT – Service Desk Support

Job Title: IT – Service Desk Support
Contract Type: Temporary
Location: Galway
REF: 85736
Job Published: almost 2 years ago

Job Description

IT ? Service Desk Support

Job Description
To provide a prompt, superior and professional service to all customers of IT Services.
The Service Desk handler, working with the existing team, will provide first level support for Incidents and execute Service Requests as per company procedures.

Key Responsibilities
? Provide 1st level support to users for all issues raised by phone, email, self-service or face to face.
? Ensure that all calls are accurately logged on the Service Desk and followed up to closure.
? Escalate Incidents to the appropriate 2nd level as needed.
? Strive for first time fix.
? Execute Service Requests as per procedure.
? Communicate with users to ensure that they are appraised of problem progress and to confirm ticket closure.

Key Competencies (Education/Skills/Experience)
? Associate Degree or equivalent work experience desirable.
? 3 months? experience in related field.
? Working knowledge of supporting and maintaining hardware or software applications.
? ITIL foundation training or equivalent desirable.
? Strong customer focus with a passion for excellence.
? Excellent communication skills, both written and verbal.
? Able to work effectively at all levels in the organisation.
? You must have strong organisation and time management skills and require minimal supervision.
? Motivated self-starter with a ?can-do? attitude who works well under pressure to tight and varied deadlines.
? You will be required to work flexible start/finish times.