IT Support Engineer

Our client, a technology company based in the North West of Ireland are currently looking to recruit a technical support engineer for their site. This position will have some flexibility on working remote

Responsibilities

The company is seeking to hire a Support Engineer who will report directly to the Head of Customer Support who will provide guidance and support to internal and external customers. This position requires self-motivation to achieve whatever needs to be done in the best interest of the customer, while adhering to our company values. The support engineer will be a generalist i.e. cover a broad range of support areas without necessarily specialising in any one discipline. 

The client operates primarily in a Windows based environment running MS SQL Server and the support engineer will be expected to have the ability to deploy, diagnose and support this environment.

This is a key role with the following responsibilities and tasks, but this list is not exhaustive

• Investigating and Responding to Helpdesk tickets within SLA’s
• Escalation of issues where necessary
• nput to technical investigations
• Input to hardware investigations
• Performance of customer upgrades and installs
• Diagnostics
• Liaising with customers
• Attendance at customer handover meeting
• Internal IT support
• IT Environment Support – External and internal backups, support documentation, hardware & software support for laptops, application licensing, business applications support, access controls
• IT Security – Firewalls. McAfee EPO Orchestrator, support documentation, cyber security principles
• SSO configuration
• 3^rd party vendor management
• Microsoft Office 365 Admin Centres, including Exchange, Sharepoint, Teams, Azure Active Directory, Security and Compliance
• Internal server monitoring & support
•  

The ideal candidate

We have a strong company culture of openness and transparency. We aim for a fun working environment where our people enjoy their work and strive to do their very best for our clients and the business.

The ideal candidate for this role will be a strong self-starter with the following attributes:

• Excellent communication (oral and written) skills
• Professional phone manner
• Well-developed people skills, capable of building strong working relationships
• Attention to detail combined with an ability to see the bigger picture
• A positive outlook and constructive way of working with others
• Professional personality with a “getting things done” attitude
• 3-5 Years’ experience operating within a multi-disciplined support team
• Familiar with Project Management concepts
• A working knowledge of SQL and/or SQL.DBA would be a distinct advantage
• A degree in an IT discipline is essential

For further information on this support role in Leitrim please contact Dee on 086 7902191/ dee@hero.ie

Check out all our open jobs on our HERO Recruitment website – https://www.hero.ie/

Please Note: HERO Recruitment will not forward your details to any company without your prior approval

Dee Curley

JOB-11339