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Vacancy Details


IT Support Technician - Mayo - 103821

Contract Type: Permanent
Location: Mayo
Date: 16/07/2019
Job Reference: 103821
Contact Name: Dee Curley
Contact Email: dee@hero.ie

Job Description

IT Support Technician - Mayo - 103821
IT Support Technician
Our client, a medical device company in Mayo are currently looking to recruit an IT Support Technician for their site.

A position has become available within our global manufacturing facility/plant in Mayo for an experienced IT Support Technician reporting to support our IT environment locally and globally

This role will involve Level 1 and Level 2 support of our IT Infrastructure. You will work as part of a local team and a larger global team in a fast paced environment. This is a good opportunity for someone with strong IT analytical skills, dynamic problem solving, multi-tasking and excellent customer communications to work in a global environment. Excellent opportunity to advance your IT skillset and career.

Functions of this Role:
  • Provide IT support to office and production floor Associates.
  • Work as part of a team to solve/escalate issues as they arise and meet defined metrics/benchmarks.
  • Excellent customer service skills i.e. Desk side and remote.
  • Utilization of ITIL based ticketing system.
  • Support PC deployments, printers, HHT’s, Cisco IPT phones, SfB, Polycom Video Conferencing.
  • Travel to our global sites if required.
  • Ability to understand and implement IT operating procedures.
  • Active Directory, Networking and Server Architecture fundamentals.

Qualifications & Experience Required:
  • 2+ years working in a similar role.
  • A degree in an IT related discipline.
  • Strong customer communication skills.
  • Microsoft or Cisco certification desirable.
  • Troubleshooting skills of IT hardware and software systems e.g. PC/Printers/Mobile Devices
  • Ability to troubleshoot multiple issues at one time
  • Understanding of Network Infrastructure e.g. LAN, WAN
  • Ability to conduct research into PC issues and products as required.

For further information on this IT Support Technician role in Mayo please contact Dee Curley on 086 790 2191 / dee@hero.ie

Check out all our open jobs on our HERO Recruitment website – www.hero.ie
Please Note: HERO Recruitment will not forward your details to any company without your prior approval

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“I have worked with HERO recruitment (formerly HERO recruitment) for a number of years both within my current and previous position. I have always found HERO recruitment excellent to partner with, the consultants know our industry and cultural fit and can therefore successfully source high calibre candidates to match our open vacancies. I find HERO recruitment very professional to deal with and any candidates I interview who are sourced by HERO always have a positive recruitment experience”.

Moira Faherty,
Human Resources Manager
Chanelle Group

“My very first impression was that I was dealing with a recruitment company who were extremely professional, supportive and knowledgeable of the role for which I was applying. Not only were the responsibilities of the role explained to me in great detail, but they also went to great lengths to really understand the depth of my technical, managerial and leadership experience and capabilities. What impressed me the most was their personal touch in building a strong relationship with me as a candidate and in maintaining regular contact with me on the status of the role throughout the application process”.

Adrian Rice,
Engineering Manager 
Boston Scientific

“HERO have been a key strategic recruiting partner to Hollister ULC over many years. During our continued growth and expansion at our facility in Ballina, Hero have worked closely with us to really understand our recruiting needs, the calibre of talent we are looking for, and the fit for our Hollister culture. HERO have successfully sourced and placed candidates for us into Research and Development, Project / Process Engineering, Supply Chain and key Management roles.  They have a very experienced and professional team, and bring an excellent regional, national and international perspective”. 

Tom Horkan,
Asst. HR Manger
Hollister ULC, Ballina, Co. Mayo

"From the first prompt call-back to the ultimate congratulatory call to inform me of a job offer, Karl was an absolute professional; sound advice, solid research and knowledge of companies, unwavering persistence and friendly encouragement. West is best, so for anyone looking for a technical role, talk to Karl"

Fiachra Collins
Computer Vision Algorithm Team Manager

“HERO Recruitment continues to be a valued partner in supplying high calibre candidates to all three Boston Scientific sites in Ireland. In particular they have been successful in delivering on specific roles for key project scale-ups. HERO has also provided on-site recruitment presence during increased activity when required and consistently operate in a highly professional and competent manner”.   

Lorraine McDonnell,
Senior Talent Acquisition Specialist
Boston Scientific 

“HERO Recruitment were instrumental in sourcing and delivering key talent to the organisation and enabled us to meet our key deliverables within our start-up phase. They thoroughly understood our culture and constantly over delivered on our expectations. Our partnership with HERO Recruitment has without a doubt been  a professional and collaborative one. HERO exceed themselves in all aspects of recruitment and are an absolute pleasure to work with”.

Christine Power,
VP of Human Resources

“HERO recruitment is an extension to our talent acquisition team. From hiring strategy meeting to the induction of the right talent, the HERO recruitment team provide an exemplary service. They are knowledgeable about our business needs, responsive and thorough. A true talent acquisition partner”. 

Orla Keady-Giblin,
Human Resources Manager
Ingersoll Rand – Thermo King

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