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IT Systems Support Analyst

Job Title: IT Systems Support Analyst
Contract Type: Permanent
Location: Galway
Industry:
REF: 90101
Job Published: 6 months ago

Job Description

Contact: Bimi Felix
Email: bimi@hero.ie
Telephone: 0868395533

IT Systems Support Analyst
Our client, a manufacturing company in Galway are currently looking to recruit an IT Systems Support Analyst for their site.


Key Responsibilities
Report Writing
  • Developing and maintaining reports, using Business Objects
  • Timely production and distribution of reports extracted from all systems, with close attention to detail and a high level of accuracy
  • Contribute to new business reporting requirements, report transformation and system integration projects as they arise
  • To support and administrate designated applications as required by IT and Site Management
Implementation & Support
  • Provide full implementation support across complex projects and issues through testing, training, go live planning on-going support & issue resolution
  • Manage resolution and feedback during priority incidents
  • Provide documentation to support implementations
  • Provide customer support services across multiple environments
  • Provide support services to other business teams when required
Problem Solving
  • Root Cause Analysis. Establish common system/data issues and root cause. Own corrective action plan to ensure root causes are eliminated
  • Gather relevant information about issues
  • Analyse issues, replicate within test environment
  • Seek expert input where appropriate to resolve
  • Consider short term workarounds where appropriate
  • Raise and manage development tasks as needed
  • Test & deliver software fixes
  • Share, promote knowledge between colleagues and other teams
Key Competencies and Experience
  • IT Graduate
  • Minimum of 5 years' experience in a progressive IT environment
  • Be a self-starter with excellent communication skills and a flexibility of approach to deal with a dynamic business environment.
  • Excellent communication skills, both written and oral
  • Experience of working across a multi-disciplinary team
  • Recognise & resolve priority issues effectively
  • Understands core business processes in relation to software modules
  • Achieves delivery deadlines
  • Ability to manage problems through to conclusion
  • Seeks to improve internal processes
  • Commercially alert
  • Quick learner
  • Effective decision maker
  • Organised and results orientated
  • Experience with Microsoft technologies such as Business Objects/Windows OS and desktops.
  • Creative and effective problem solving skills
  • Flexibility in working hours
For further information on this IT Systems Support Analyst role in Galway please contact Bimi Felix on 0868395533 / bimi@hero.ie
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