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IT Technician

Job Title: IT Technician
Contract Type: Permanent
Location: Clare
Industry:
REF: 92539
Job Published: 5 months ago

Job Description

Contact: Karl Lippett
Email: it@hero.ie
Telephone: 086 1070950

IT Technician
Our client, a medical device company in Clare are currently looking to recruit an IT Technician for their site.

General Functions
  • In-depth knowledge of PC hardware and software in particular the Installation, configuration and troubleshooting of Windows 7 and above.
  • Experience in hardware installation and maintenance of laptops and desktops, processes and methodologies
  • Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, computer conferencing systems, printers, application servers and administrative systems.
  • The candidate should have a good understanding of network fundamentals relevant to desktop\clients administration and troubleshooting (DNS, DHCP, TCP/IP routing).
  • This position will involve significant work with key business customers and ownership of the support relationship and the issues worked, so a high degree of initiative, good judgment, and excellent written/verbal communication skills are required.
  • Responding to help desk tickets, work with Service Desk ticketing system
  • Works with vendor support to resolve technical problems with desktop computing equipment and software.
  • Assist other departments with project support as required

Education / Experience
  • 2 -4 years' experience supporting Windows 7 and above desktop/laptop PCs
  • Good experience in installing software, patches, updates on Desktops, Laptops, Servers
  • Good experience in troubleshooting hardware issues and replacing hardware on both desktop and laptop PCs
  • Good experience in troubleshooting network, software, printing problems
  • Experience in troubleshooting mobile devices, smart phones, tablets
  • Excellent Troubleshooting Skills
  • Good Communication, Customer Service and Interpersonal Skills

For further information on this IT Technician role in Galway please contact Karl Lippett on 086 1070950 / it@hero.ie

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