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Medical Information Analyst with Dutch

Job Title: Medical Information Analyst with Dutch
Contract Type: Permanent
Location: Cork
REF: 85352
Job Published: over 1 year ago

Job Description

Medical Information Analyst - Dutch

Our client, a pharmaceutical company in Cork are currently looking to recruit a Medical Information Analyst for their site. As Medical Information Analyst you will support general customers and HCPs in product queries.

What will I be doing?
  • Handling calls requesting product information from healthcare professionals and the general public in a courteous, professional manner
  • Providing balanced, accurate and non-promotional information.
  • Identification of queries containing either adverse events or product quality complaints and handling these in accordance with the appropriate standard operating procedures.
  • Accurately recording of all medical communication transactions into the medical information database in accordance with Good Documentation Practices.
  • Facilitates fulfilment of customers' requests.
  • Efficiently escalate all enquiries without predefined answers to correct specialized area
  • Utilize computer technology to handle high call volumes.
  • Ensures optimal customer satisfaction.
  • Any other assigned duties

What do I need?
  • Science related bachelor's degree or equivalent related business experience.
  • Excellent written skills to succinctly, accurately and objectively respond to customers' queries.
  • Excellent communication skills.
  • Proactive, analytical and pragmatic approach to problem solving.
  • Able to work under pressure, meeting deadlines and effectively prioritizing
  • Experience of software packages such as Word, Excel and Outlook.
  • Good knowledge and understanding of national health care systems and organizational hierarchies
  • Project management experience would be an advantage
  • Must be fluent in Dutch or Norwegian.

For further information on this Medical Information Analyst role in Cork please contact Jenny Dore on 0212066287 /
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