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Vacancy Details

Customer Service, Call Centers & Languages

Medical Information Analyst with Nordic Language - Cork

Contract Type: Permanent
Sector:
Location: Cork
Date: 22/09/2017
Job Reference: 86032

Job Description

Medical Information Analyst

Our client, a pharmaceutical company in Cork are currently looking to recruit a Medical Information Analyst for their site. As Medical Information Analyst you will be assisting general customers and HCPs in product support queries

What will I be doing as Medical Information Analyst?
  • Handling calls requesting product information from healthcare professionals and the general public in a courteous, professional manner
  • Providing balanced, accurate and non-promotional information.
  • Identification of queries containing either adverse events or product quality complaints and handling these in accordance with the appropriate standard operating procedures.
  • Accurately recording of all medical communication transactions into the medical information database in accordance with Good Documentation Practices.
  • Facilitates fulfilment of customers' requests.
  • Efficiently escalate all enquiries without predefined answers to correct specialized area
  • Utilize computer technology to handle high call volumes.
  • Ensures optimal customer satisfaction.
  • Any other assigned duties

What do I need?
  • Science related bachelor's degree or equivalent related business experience.
  • Excellent written skills to succinctly, accurately and objectively respond to customers' queries.
  • Excellent communication skills.
  • Proactive, analytical and pragmatic approach to problem solving.
  • Able to work under pressure, meeting deadlines and effectively prioritizing
  • Experience of software packages such as Word, Excel and Outlook.
  • Good knowledge and understanding of national health care systems and organizational hierarchies
  • Project management experience would be an advantage
  • Must be fluent in any of the nordic languages
  • Additional Euorpean language would be an advantage.


For further information on this Medical Information Analyst role in Cork please contact Jenny Dore on 0212066287 / jenny@hero.ie
Check out all our open jobs on our HERO Recruitment website - www.hero.ie

Please Note: HERO Recruitment will not forward your details to any company without your prior approval

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