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Medical Information Analyst

Job Title: Medical Information Analyst
Contract Type: Permanent
Location: Cork
Industry:
REF: 90021
Job Published: 8 months ago

Job Description

Contact: Jenny Dore
Email: jenny@hero.ie
Telephone: 0860449371



Medical Information Analyst
Our client, a pharmaceutical company in Cork are currently looking to recruit a Medical Information Analyst for their site.


What will I be doing
  • Provide excellent and efficient Tier 1 Medical Information support to Healthcare professionals, patients and other customers & to complete the relevant documentation for these queries.
  • The customer queries are received either by telephone, email or web chat. The majority of queries for most markets are via telephone, thus primary responsibilities encompass phone coverage
  • Manage customer queries regarding products/medical devices from healthcare professionals, patients and other customers in a courteous, professional manner with predefined answers that are balanced, accurate and non-promotional. Escalations to product specialist may be required when the predefined answers do not answer queries.
  • Accurate recording of all customer queries in the medical information database in a concise, thorough, and accurate manner in line with Good Documentation Practices.
  • Identification of customer queries containing either Adverse Events/Product Quality Complaints and handle those in accordance with appropriate operating procedures.
  • Maintain and enhance company product and organizational knowledge.
  • Support global and regional Medical Information projects with a key focus on excellence & knowledge, efficiency & customer experience
  • Support the overall Medical Information team by demonstrating flexibility in providing cover for team members and training of new team members
  • Ensure optimal Customer satisfaction

What do I need
  • Bachelor degree, diploma, medical or pharmaceutical technical assistant or equivalent in health care, natural sciences, pharmacy, nutritional specialists or a related discipline
  • Fluency in English
  • Excellent active listening skills with effective verbal skills to respond to customers with a rational and empathetic manner
  • Good time management skills
  • Excellent written skills to succinctly, accurately and objectively respond to customer queries

For further information on this Medical Information Analyst role in Cork please contact Jenny Dore on 0860449371 / jenny@hero.ie
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