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Vacancy Details

Customer Service, Call Centers & Languages

Medical Information Analyst - Cork

Contract Type: Permanent
Sector:
Location: Cork
Date: 13/10/2017
Job Reference: 90021

Job Description

Contact: Jenny Dore
Email: jenny@hero.ie
Telephone: 0860449371



Medical Information Analyst
Our client, a pharmaceutical company in Cork are currently looking to recruit a Medical Information Analyst for their site.


What will I be doing
  • Provide excellent and efficient Tier 1 Medical Information support to Healthcare professionals, patients and other customers & to complete the relevant documentation for these queries.
  • The customer queries are received either by telephone, email or web chat. The majority of queries for most markets are via telephone, thus primary responsibilities encompass phone coverage
  • Manage customer queries regarding products/medical devices from healthcare professionals, patients and other customers in a courteous, professional manner with predefined answers that are balanced, accurate and non-promotional. Escalations to product specialist may be required when the predefined answers do not answer queries.
  • Accurate recording of all customer queries in the medical information database in a concise, thorough, and accurate manner in line with Good Documentation Practices.
  • Identification of customer queries containing either Adverse Events/Product Quality Complaints and handle those in accordance with appropriate operating procedures.
  • Maintain and enhance company product and organizational knowledge.
  • Support global and regional Medical Information projects with a key focus on excellence & knowledge, efficiency & customer experience
  • Support the overall Medical Information team by demonstrating flexibility in providing cover for team members and training of new team members
  • Ensure optimal Customer satisfaction

What do I need
  • Bachelor degree, diploma, medical or pharmaceutical technical assistant or equivalent in health care, natural sciences, pharmacy, nutritional specialists or a related discipline
  • Fluency in English
  • Excellent active listening skills with effective verbal skills to respond to customers with a rational and empathetic manner
  • Good time management skills
  • Excellent written skills to succinctly, accurately and objectively respond to customer queries

For further information on this Medical Information Analyst role in Cork please contact Jenny Dore on 0860449371 / jenny@hero.ie
Check out all our open jobs on our HERO Recruitment website - www.hero.ie
Please Note: HERO Recruitment will not forward your details to any company without your prior approval

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Moira Faherty,
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Adrian Rice,
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Tom Horkan,
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Hollister ULC, Ballina, Co. Mayo

“Merit Medical have partnered with Hero for the past 10 years. During this time we have grown our employee numbers to 630 employees. Our experience of working with HERO is that they have a personal client focused approach, they know the market and they can deliver on the candidates.  The medical device market is competitive and our company success is dependent on the quality of our people, we want the best there is in the market so we can grow and in turn offer development opportunities to our people. 

Mary Collins,
Senior Director, Human Resources Europe
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Lorraine McDonnell,
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Christine Power,
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