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Medical Information Analyst with German Language

Job Title: Medical Information Analyst with German Language
Contract Type: Permanent
Location: Cork
Industry:
REF: 97061
Job Published: 4 months ago

Job Description

Contact: Jenny Dore
Email: recruit@hero.ie
Telephone: 086 0449371



Medical Information Analyst with German Language

Our client, a pharmaceutical company in Cork is currently looking to recruit a Medical Information Analyst for their site.



Responsibilities
  • Manage customer queries regarding products/medical devices from healthcare professionals, patients and other customers in a courteous, professional manner with predefined answers/resources that are balanced, accurate and non-promotional. Escalations to product specialist may be required when the predefined answers do not answer queries.
  • Accurate recording of all customer queries in the medical information database in a concise, thorough, and accurate manner in line with Good Documentation Practices.
  • Identification of customer queries containing either Adverse Events/Product Quality Complaints and handle those in accordance with appropriate operating procedures.
  • Maintain and enhance product and organizational knowledge.
  • Support global/regional Medical Information projects with a key focus on excellence & knowledge, efficiency & customer experience
  • Support the overall Medical Information team by demonstrating flexibility in providing cover for team members and training of new team members
  • Ensure optimal Customer satisfaction

Basic Qualifications
  • Bachelor degree, diploma, medical or pharmaceutical technical assistant or equivalent in health care, natural sciences, pharmacy, nutritional specialists or a related discipline, or relevant equivalent business experience. Business experience such as medical sales representative will also be considered.
  • Fluency in English. A second European language would be an advantage.
  • Excellent active listening skills with effective verbal skills to respond to customers with a rational and empathetic manner
  • Good time management skills
  • Excellent written skills to succinctly, accurately and objectively respond to customer queries

Additional Skills/Preferences
  • Ability to proactively, effectively analyse & resolve problems
  • Ability to effectively prioritize and complete key tasks and deliverables in a dynamic, evolving environment
  • Able to respond succinctly, objectively, accurately and empathetically to customer needs, managing their expectations effectively
  • Ability to work in regional/global team environment and communicate effectively with external customers and internal business partners of all levels & disciplines
  • Fluency in German

Systems
  • MS Office, Sales Force, Veeva
  • Interaction Client Phone system

For further information on this Medical Information Analyst role in Cork please contact Jenny Dore on 086 0449371 / recruit@hero.ie

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