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Medical Information Customer Service Agent with German

Job Title: Medical Information Customer Service Agent with German
Contract Type: Contract
Location: Cork
REF: 83783
Job Published: over 2 years ago

Job Description

Contact: Carmel Holmes
Telephone: 0212066287

Title: Medical information Customer Service Agent with German

Who are the client?

A leading blue-chip multinational in Cork are currently undergoing expansion and have a number of opportunities for ambitious, motivated team players. Large on-site canteen with a very active sports and social committee ? new employees are made to feel extremely welcome. Multiple language speakers from all over Europe add to the local culture of the site.

What?s opportunities are available to me?

The client provides excellent training programmes and with very strong career progression opportunities. Many internal employees frequently move to new opportunities. It truly is an organisation where you have control over your career.

What will I be doing?

? Handling enquiries in a professional manner with predefined answers/resources.
? Supporting the Medical Information Analysts.
? Ensuring optimal customer satisfaction.
? Handling high call volumes efficiently.
? Accurately recording of all medical communication transactions into the medical information database.
? Escalating certain enquiries to more specialised areas.
? Other duties and special projects as assigned by management.
? Sharing the most effective customer service methods/practices with colleagues and providing input/feedback to improve processes.
? Supporting organisational change.
? Understanding and following all compliance policies, laws and regulations.
? Cooperating with investigations, monitoring and audits and complying with any corrective action.

What do I need?

? Bachelor?s degree, diploma, medical or pharmaceutical technical assistant or equivalent in health care, natural sciences, pharmacy, nutritional specialists or a related discipline.
? Fluent German.
? Ability to respond to customer needs and manage their expectations effectively.
? Organised with excellent accuracy and attention to detail.
? Ability to prioritise and manage time efficiently.
? Ability to work well independently and under pressure.
? Proactive, analytical approach to problem solving.
? Experience with SAP.
? Working knowledge of Microsoft Office Suite.
? Educational/work background in a health care, medical affairs, clinical development, scientific or medical communications field is an advantage.
? Knowledge of contact centre or medical information operational experience is preferred.
? Project Management experience is an advantage.

For further information on this Medical Information Agent with German role in Cork please contact Carmel on 021 2066287

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