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MIS Support Technician

Job Title: MIS Support Technician
Contract Type: Permanent
Location: Galway
Industry:
REF: 96839
Job Published: 3 months ago

Job Description

Contact: Karl Lippett
Email: recruit@hero.ie
Telephone: 086 1070950

MIS Support Technician

Our client, a medical device company in Galway is currently looking to recruit an MIS Support Technician for their site.

Duties/Responsibilities:
  • This position performs various installation and maintenance tasks with regards to the Network and Telecommunications systems.
  • This position answers incoming calls from employees and solves day-to-day, routine inquiries and routes complex calls to appropriate IT technicians, network administrators and developers.
  • Maintain and ensure software patches and updates meet the latest company standards for all computers, laptops, printers, iPads, iPhones and wireless devices.
  • Install, configure and maintain telephones, computers, laptops, printers, iPads, wireless devices and cell/mobiles.
  • Create and manage voice mail accounts and phone extensions.
  • Assists MIS support staff in all hardware and software roll outs.
  • Adheres to all IT related policies and procedures.
  • Manages Endpoints via AV Management Console
  • Maintains helpdesk ticketing system for EMEA ticket queue
  • Provides Audio-visual support
  • Performs other related duties and tasks as required

Qualifications/Experience:
  • Certificate or Diploma in a related discipline is desirable.
  • One to three years’ work related experience.
  • Excellent PC skills including standard offices packages as well as ability to understand and learn customised computer software programmes.

For further information on this MIS Support Technician role in Galway please contact Karl Lippett on 086 1070950 / recruit@hero.ie

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