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O2C Analyst- French

Job Title: O2C Analyst- French
Contract Type: Permanent
Location: Cork
Industry:
REF: 88019
Job Published: 19 days ago

Job Description

Contact: Jenny Dore
Email: jenny@hero.ie
Telephone: 021 2066287

O2C Analyst French

A leading multinational organisation in the pharmaceutical sector are recruiting O2C Analyst for their site in Cork

What will I be doing
  • Monitor and resolve order and sales interface issues
  • Liaise between customers and affiliate to resolve dispute cases.
  • Processing Orders
  • Manage Orders and Prioritization
  • Manage, track and resolve Tier 1 Disputes and route to local affiliates when required
  • Liaise with internal contacts
  • Act as a power user for O2C Customer Service and Order Management processes
  • Propose and implement Standardization for Customer Service and Order Management processes
  • Daily / Weekly / Monthly Order Management Reporting
  • Review of Daily / Weekly / Monthly Business & Sox Controls
  • New hire training and coaching of Associates
  • Support Business Improvement Projects
  • Ensure Process Knowledge Documentation is relevant and up to date
  • May lead small to medium Projects
  • Provide input and recommendations into current process and ways in which it can be improved
  • Continuously looks for ways to improve service levels for customers and stakeholders
  • Supports organizational changes.
  • Demonstrates flexibility in providing coverage and/or availability for scheduling adjustments for
  • Drive for results and ensure best practices are in place to achieve highest standards
  • Providing training to the business areas that support the processes.
  • Participates in internal and external educational opportunities
  • Understand and follow all compliance policies, laws, regulations and The Red Book.
  • Ensure adherence to all document retention requirements
  • Ensure adherence to Anti-Corruption requirements
  • Ensure all operational controls are completed to level required and within agreed timeframe.
  • Integrate compliance into daily activities.
  • Comply with any corrective actions.
  • Cooperate with investigations, monitoring and audits.

What do I need
  • University Degree in Business or equivalent.
  • Min 2 years of Customer Service/Order Management experience.
  • Experience with Reporting / Analysis
  • Fluency in French is essential.
  • Able to respond flexibly and empathetically to customer needs
  • Demonstrate strong interpersonal skills, written and oral communication skills
  • Accuracy and attention to detail
  • SAP Experience
  • Proactive, analytical and pragmatic approach to problem solving.
  • Able to work under pressure, juggling short deadlines and multiple priorities
  • Good time management skills.
  • Self-motivated professional with excellent customer service skills
  • Effective prioritization showing ability to be flexible whilst meeting customer needs
  • Proficient with Microsoft Office software
  • Responds to and anticipates customer needs, and handle standard and non-standard requests




For further information on this O2C Analyst role in Cork please contact Jenny Dore on 021 2066287 / jenny@hero.ie

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