Our client, a pharmaceutical company in Cork is currently looking to recruit a O2C Associate with German – Cork for their site.
The primary role of the O2C Order Management Associate is to support the accurate, efficient and compliant customer order processing for customers across the business.
- Effectively process all manual orders received through phone, fax & email, ensuring priority for urgent orders, ensuring a positive customer experience
- Effectively manage all customer disputes to resolve any issues with orders, including completing outbound calls to established customers, coordinating with O2C Accounts Receivable or Supply Chain teams and escalating Tier 2 disputes to Analyst / Local team where applicable.
- Review key metrics & communicate to stakeholders to ensure KPIs are being met
- Support global/regional O2C projects with influence on accurate, efficient & compliant order processing
- Support the overall O2C Order Management team by demonstrating flexibility in providing cover for team members and training of new team members
- Be seen as a “go-to” information resource for O2C Order Management processing and related queries
- 2-3 years’ experience in O2C function with knowledge of order management processing and customer service experience
- Bachelors Degree (or equivalent work experience)
- Fluency in English & German language
- Demonstrate a strong compliance oriented mindset & help to build a strong compliance culture
- Familiarise with all applicable process documentation & training materials to ensure you operate in a fully compliant manner
- Operational awareness of all applicable Sox & Operational controls for your area
- Actively work with the core team members, internal customers/business partners, and LSP team members to build effective working relationships
- Demonstrate excellence in all interactions with our GBS internal customers & business partners
- Focus on measuring & improving our customer’s experience with the GBS
- Build and maintain a strong knowledge of companies product lines within the market
- Demonstrate a strong Continuous Improvement oriented approach & help to build a strong Continuous Improvement culture
- Actively work with the core team members & Global O2C team to drive improvements for processes
For further information on this O2C Associate with German role in Cork please contact Vanessa Lynch on 086 0462367 / firstname.lastname@example.org
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