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O2C OM Analyst with German

Job Title: O2C OM Analyst with German
Contract Type: Permanent
Location: Cork
REF: 87702
Job Published: over 1 year ago

Job Description

Contact: Jenny Dore
Telephone: 021 2066287

O2C OM Analyst with German

Why this role
  • Fun place to work and social club
  • Competitve slaary and benefits
  • Top employer in Cork
  • Fast career progression
  • Work life balance

Who are the client
Our client, a medical device company in Cork are currently looking to recruit an O2C OM Analyst with German for their site.

What will I be doing
  • Manage manual orders received through phone, fax & email.
  • Enter orders in SAP.
  • Prioritise urgent orders.
  • Manage and resolve any issues with orders
  • Complete outbound calls to established customers in order to resolve open queries.
  • Escalate Tier 2 disputes to Analyst / Local Lilly team where applicable.
  • Liaise with external contacts including local affiliate, distribution and Local Service Providers.
  • Liaise with internal departments (Supply Chain, Accounts Receivable) to ensure timely processing of orders and dispute resolution.
  • Propose and implement standardisation for customer service processes.
  • Support Business Improvement Projects / initiatives.
  • Adhere to Sox and Business control guidelines.
  • Support SAP testing
  • May participate in a local project
What do I need
  • Third Level Degree
  • Strong interpersonal skills with ability to influence and negotiate
  • 2 years of Customer Service or Order Management experience.
  • Experience with Reporting or Analysis
  • Native level in German and fluency in English
  • Demonstrate strong interpersonal skills
  • Accuracy and attention to detail
  • Proactive, analytical and pragmatic approach to problem solving.
  • Able to work under pressure and good time management skills.
  • Proficient with Microsoft Office software

For further information on this O2C OM Analyst German role in Cork please contact Jenny Dore on 021 2066287 / 0860449371

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