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Vacancy Details

Customer Service, Call Centers & Languages

O2C OM Analyst with German - Cork

Contract Type: Permanent
Location: Cork
Date: 19/07/2017
Job Reference: 87702

Job Description

Contact: Jenny Dore
Telephone: 021 2066287

O2C OM Analyst with German

Why this role
  • Fun place to work and social club
  • Competitve slaary and benefits
  • Top employer in Cork
  • Fast career progression
  • Work life balance

Who are the client
Our client, a medical device company in Cork are currently looking to recruit an O2C OM Analyst with German for their site.

What will I be doing
  • Responsible for Market oversight & coordination of all aspects of the Order to Bill Process.
  • Ensuring all orders follow the order to bill process without failure.
  • Manage Orders and Prioritisation
  • Root Cause Analysis and resolution of Tier 2 Disputes
  • Liaise and build relationships with internal contacts
  • Act as a SME for O2C Customer Service and Order Management processes
  • Propose and implement Standardization for Customer Service and Order Management processes
  • Daily / Weekly / Monthly Order Management Reporting
  • Review of Daily / Weekly / Monthly Business & Sox Controls
  • New hire training
  • Coaching of Associates (Call Quality, SAP Process Knowledge
  • Support Business Improvement Projects / initiatives
  • Ensure Process Knowledge Documentation is relevant and up to date
  • May lead small to medium Projects

What do I need
  • Third Level Degree
  • Strong interpersonal skills with ability to influence and negotiate
  • 2 years of Customer Service or Order Management experience.
  • Experience with Reporting or Analysis
  • Native level in German and fluency in English
  • Demonstrate strong interpersonal skills
  • Accuracy and attention to detail
  • Proactive, analytical and pragmatic approach to problem solving.
  • Able to work under pressure and good time management skills.
  • Proficient with Microsoft Office software

For further information on this O2C OM Analyst German role in Cork please contact Jenny Dore on 021 2066287 / 0860449371

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