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O2C Order Management Associate

Job Title: O2C Order Management Associate
Contract Type: Permanent
Location: Cork
Industry:
REF: 89318
Job Published: 21 days ago

Job Description

Contact: Jenny Dore
Email: jenny@hero.ie
Telephone: 021 2066287

O2C Order Management Associate

Our client, a pharmaceutical company in Cork are currently looking to recruit an O2C Order Management Associate for their site.


What will I be doing
  • Support the accurate, efficient and compliant customer order processing for customers
  • Be seen as a "go-to" information resource for all processing and related queries
  • Process all manual orders received through phone, fax & email, ensuring priority for urgent orders
  • Manage all customer disputes to resolve any issues with orders, including completing outbound calls, coordinating with O2C Accounts Receivable or Supply Chain teams and escalating Tier 2 disputes
  • Review key metrics & communicate to stakeholders to ensure KPIs are being met
  • Support global/regional O2C projects with influence on accurate, efficient & compliant order processing


What do I need
  • 2 years + experience in a similar O2C function with knowledge of order management processing and customer service experience
  • Associates Degree and fluency in English and German
  • Ability to handle complexity and utilize analytical skills, with attention to detail
  • Ability to proactively & effectively analyse & resolve problems
  • Ability to effectively prioritize and complete key tasks and deliverables
  • Able to respond flexibly and empathetically to customer needs
  • Ability to work in global team environment and communicate with both internal business partners


For further information on this Order Management Associate role in Cork please contact Jenny Dore on 021 2066287 / jenny@hero.ie

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