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O2C OM Associate with GERMAN

Job Title: O2C OM Associate with GERMAN
Contract Type: Permanent
Location: Unknown
Industry:
REF: 87920
Job Published: 2 months ago

Job Description

Contact: Jenny Dore
Email: jenny@hero.ie
Telephone: 021 2066287

O2C OM Associate (German)

Our client, a pharmaceutical company in Cork are currently looking to recruit an O2C OM Associate (German) for their site.

What will I be doing
  • Manage manual orders received through phone, fax & email.
  • Enter orders in SAP.
  • Prioritise urgent orders.
  • Manage and resolve any issues with orders
  • Complete outbound calls to established customers in order to resolve open queries.
  • Escalate Tier 2 disputes to Analyst / Local team where applicable.
  • Liaise with external contacts including local affiliate, distribution and Local Service Providers.
  • Liaise with internal departments to ensure timely processing of orders and dispute resolution.
  • Propose and implement standardisation for customer service processes.
  • Support Business Improvement Projects / initiatives.
  • Adhere to Sox and Business control guidelines.
  • Support SAP testing
  • May participate in a local project


What do I need
  • 2 years relevant experience
  • Min 1 year of Customer Service/Order Management experience.
  • Fluency in German and English is essential.
  • Able to respond flexibly and empathetically to customer needs, managing their expectations effectively.
  • Demonstrate strong interpersonal skills, written and oral communication skills
  • Accuracy and attention to detail
  • High learning agility
  • Proactive, analytical and pragmatic approach to problem solving.
  • Able to work under pressure, juggling short deadlines, multiple priorities and concern for maintaining standards.
  • Good time management skills.
  • Effective prioritization showing ability to be flexible whilst meeting customer needs and managing their expectations.
  • Proficient with Microsoft Office software
  • Responds to and anticipates customer needs



For further information on this O2C OM Associate role in Cork please contact Jenny Dore on 021 2066287 / jenny@hero.ie

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