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O2C Order Management Analyst

Job Title: O2C Order Management Analyst
Contract Type: Permanent
Location: Cork
Industry:
REF: 94438
Job Published: 3 months ago

Job Description

Contact: Maureen Ferguson
Email: careers@hero.ie
Telephone: 0860462367

O2C Order Management Analyst

Our client, a pharmaceutical company in Cork are currently looking to recruit an O2C Order Management Analyst for their site.
Key responsibilities for O2C Order Management Analyst
  • The primary role of the O2C Order Management Analyst is to support the accurate, efficient and compliant customer order processing for customers across the business.
  • Effectively monitor and resolve all sales orders & sales interface issues
  • Effectively manage, track and resolve all Tier 2 customer disputes, close any issues with orders, in co-operation with established customers and Local team.
  • Work in partnership with the O2C Order Management Associate to ensure excellent order processing & positive customer experiences
  • Review key metrics & communicate to stakeholders to ensure KPIs are being met
  • Support global/regional O2C projects with influence on accurate, efficient & compliant order processing
  • Support the overall O2C Order Management team by demonstrating flexibility in providing cover for team members and training of new team members
  • Be seen as a “go-to” information resource for O2C Order Management processing and related queries
Basic Qualifications
  • 2-3 years’ experience in O2C function with knowledge of order management processing and customer service experience and experience in identifying and delivering process change
  • Bachelor’s Degree (or equivalent work experience)
  • Fluency in English & German language
Additional Skills/Preferences
  • Ability to handle complexity and utilize analytical skills, with attention to detail
  • Ability to proactively & effectively analyse & resolve problems
  • Ability to effectively prioritize and complete key tasks and deliverables
  • Able to respond flexibly and empathetically to customer needs, managing their expectations effectively
  • Ability to work in global team environment and communicate effectively with both internal business partners of all levels & disciplines as well as external BPO team members
For further information on this O2C Order Management Analyst role in Cork please contact Maureen Ferguson on 0860462367/ careers@hero.ie
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