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Vacancy Details

HR, Training, Recruitment

Operations Manager Job - Galway

Contract Type: Permanent
Location: Galway
Date: 15/02/2018
Job Reference: 87760

Job Description

Operations Manager Job (Galway / Cork)

Are you in search of an Operations Manager job with a progressive company? If so, we would love to speak with you. Our Operations Manager job opportunity is a new appointment in HERO Recruitment and has come about due to the expansion of our Recruitment and Contracting business. We look forward to speaking with you.

Our Company
HERO Recruitment is a multi-award winning agency whose most recent accolades include winning "Agency of the Year 2016" & "Best in Technical Engineering, Science and Pharmaceuticals" with the National Recruitment Federation of Ireland.
At HERO we're committed to 'finding the best in people'.
Our business style and culture is professional and friendly rewarding us with long-standing relationships with some of the world's leading companies.
We are a progressive agency with a down-to-earth approach. We truly believe in the importance of understanding our clients' needs and our candidates' abilities.
HERO offer excellent flexible working practices and fantastic benefits.

Operations Manager Job Description:
  • In the role of our Operations Manager job in HERO you will play the vital role of managing the end to end operations of the business ensuring excellence in the delivery of our service to both candidates and clients.
  • Our Operations Manager job is a new position that has arisen within the business due to the expansion of our operation. This is a great opportunity to join a small but thriving business with offices in Cork in Galway.
  • We are looking for a commercially savvy operations executive to take full responsibility for the P&L and operational activities. They will possess great qualities in leadership know how to give and get the best from a team.
  • You will be responsible for leading a team of 12 to deliver a premium service to our valued clients and candidates.
  • As our HERO Recruitment Operations Manager you will be responsible for achieving output, quality and service targets within agreed cost parameters.
  • An important part of the role will be creating a positive employee relations and an excellent working environment through great leadership, mentoring and employee engagement.
  • Our Operations Manager will provide leadership and direction to our team assisting in resolving problems or obstacles, process improvements, addressing difficulties, identifying training and provide resources to streamline the work process.
  • This role would require establishing and monitoring performance targets for our various divisions, auditing systems for continuous improvement, maintain learning and development of leading edge industry initiatives, tools and trends.
  • As Operations Manager you would be responsible for devising strategies in-line with company goals, planning and controlling change, managing quality assurances and setting, reviewing and maintaining cost.
  • This role will involve building close relationship with our key accounts to truly dig deep to understand their business and deliver creative and effective staffing solutions.

The person we're looking for in our Operations Manager Job
  • 10 years previous recruitment industry experience with a minimum of 3 years at Operations Manager level. We would also consider an exceptional person with a track record in Operations Manager within a similar organisation.
  • 5 years' experience in managing a team of people with a truly engaging and effective style
  • Exceptional written and communications skills
  • Previous experience in a fast paced business environment
  • Ideally Degree qualified

If you would like to discuss our Operations Manager, in complete confidence, please contact Michelle Kilcar on +35391730022 or 00353868347871 or email

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Our Clients

With a reputation across three decades in the making, HERO Recruitment continues to impress our clients and candidates with our passion and dedication to our craft.

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What people say

Our strong reputation for quality placements in key roles has earned us the status of agency of choice. HERO Recruitment’s commitment to superior service is what sets us apart from our competitors and has rewarded us with many exclusive and semi-exclusive client and candidate relationships.  Here is what our clients and candidates say about us…

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“I have worked with HERO recruitment (formerly HERO recruitment) for a number of years both within my current and previous position. I have always found HERO recruitment excellent to partner with, the consultants know our industry and cultural fit and can therefore successfully source high calibre candidates to match our open vacancies. I find HERO recruitment very professional to deal with and any candidates I interview who are sourced by HERO always have a positive recruitment experience”.

Moira Faherty,
Human Resources Manager
Chanelle Group

“My very first impression was that I was dealing with a recruitment company who were extremely professional, supportive and knowledgeable of the role for which I was applying. Not only were the responsibilities of the role explained to me in great detail, but they also went to great lengths to really understand the depth of my technical, managerial and leadership experience and capabilities. What impressed me the most was their personal touch in building a strong relationship with me as a candidate and in maintaining regular contact with me on the status of the role throughout the application process”.

Adrian Rice,
Engineering Manager 
Boston Scientific

“HERO have been a key strategic recruiting partner to Hollister ULC over many years. During our continued growth and expansion at our facility in Ballina, Hero have worked closely with us to really understand our recruiting needs, the calibre of talent we are looking for, and the fit for our Hollister culture. HERO have successfully sourced and placed candidates for us into Research and Development, Project / Process Engineering, Supply Chain and key Management roles.  They have a very experienced and professional team, and bring an excellent regional, national and international perspective”. 

Tom Horkan,
Asst. HR Manger
Hollister ULC, Ballina, Co. Mayo

“Merit Medical have partnered with Hero for the past 10 years. During this time we have grown our employee numbers to 630 employees. Our experience of working with HERO is that they have a personal client focused approach, they know the market and they can deliver on the candidates.  The medical device market is competitive and our company success is dependent on the quality of our people, we want the best there is in the market so we can grow and in turn offer development opportunities to our people. 

Mary Collins,
Senior Director, Human Resources Europe
Merit Medical

“HERO Recruitment continues to be a valued partner in supplying high calibre candidates to all three Boston Scientific sites in Ireland. In particular they have been successful in delivering on specific roles for key project scale-ups. HERO has also provided on-site recruitment presence during increased activity when required and consistently operate in a highly professional and competent manner”.   

Lorraine McDonnell,
Senior Talent Acquisition Specialist
Boston Scientific 

“HERO Recruitment were instrumental in sourcing and delivering key talent to the organisation and enabled us to meet our key deliverables within our start-up phase. They thoroughly understood our culture and constantly over delivered on our expectations. Our partnership with HERO Recruitment has without a doubt been  a professional and collaborative one. HERO exceed themselves in all aspects of recruitment and are an absolute pleasure to work with”.

Christine Power,
VP of Human Resources

“HERO recruitment is an extension to our talent acquisition team. From hiring strategy meeting to the induction of the right talent, the HERO recruitment team provide an exemplary service. They are knowledgeable about our business needs, responsive and thorough. A true talent acquisition partner”. 

Orla Keady-Giblin,
Human Resources Manager
Ingersoll Rand – Thermo King