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Order Management Analyst with German

Job Title: Order Management Analyst with German
Contract Type: Permanent
Location: Cork
Industry:
REF: 95461
Job Published: 3 months ago

Job Description

Contact: Jenny Dore
Email: jenny@hero.ie
Telephone: 086 0449371



Order Management Analyst

Our client, a leading pharmacutical company in Cork is currently looking to recruit an Order Management Analyst for their site.



What will I be doing
  • Effectively monitor and resolve all sales orders & sales interface issues
  • Effectively manage, track and resolve all Tier 2 customer disputes, close any issues with orders, in co-operation with established customers and the company.
  • Work in partnership with the O2C Order Management Associate to ensure excellent order processing & positive customer experiences
  • Review key metrics & communicate to stakeholders to ensure KPIs are being met
  • Support global/regional O2C projects with influence on accurate, efficient & compliant order processing
  • Support the overall O2C Order Management team by demonstrating flexibility in providing cover for team members and training of new team members
  • Be seen as a "go-to" information resource for O2C Order Management processing and related queries

What do I need
  • 2-3 years' experience in O2C function with knowledge of order management processing and customer service experience and experience in identifying and delivering process change
  • Bachelors Degree is preferred
  • Fluency in English & German language

For further information on this Order Management Analyst role in Cork please contact Jenny Dore on 086 0449371 / jenny@hero.ie

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