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Order Management Associate

Job Title: Order Management Associate
Location: Cork
Industry:
REF: 83781
Job Published: over 1 year ago

Job Description

Contact: Jenny Dore
Email: jenny@hero.ie
Telephone: 0212066287 / 0860449371


Title: Order Management Associate


Who are the client?



A leading blue-chip multinational in Cork are currently undergoing expansion and have a number of opportunities for ambitious, motivated team players. Large on-site canteen with a very active sports and social committee ? new employees are made to feel extremely welcome. Multiple language speakers from all over Europe add to the local culture of the site.


What?s opportunities are available to me?


The client provides excellent training programmes and with very strong career progression opportunities. Many internal employees frequently move to new opportunities. It truly is an organisation where you have control over your career.


What will I be doing?


? Managing orders and resolving any Tier 1 issues with orders.
? Entering orders on SAP
? Prioritising urgent orders.
? Escalating Tier 2 disputes to Analyst where necessary.
? Liaising with internal departments and external contacts including local affiliates, distribution and Local Service Providers.
? Implementing and proposing standardisation for customer service processes.
? Supporting the Analysts with reporting where required.
? Adhering to SOX and Business control guidelines.
? Supporting new process and SAP updates testing
? Creating, promoting and maintaining operational excellence within the organisation.
? Supporting organisational change.
? Understanding and adhering to all compliance, policies, laws and regulations.
? Ensuring all operational controls are completed to the correct level and within the specified time-frame.


What do I need?


? Graduate or 2 years? relevant experience.
? Supply Chain and/orCustomer Service experience is an advantage.
? Ability to respond to customer needs and manage their expectations effectively.
? Organised with excellent accuracy and attention to detail.
? Ability to prioritise and manage time efficiently.
? Ability to work well independently and under pressure.
? Proactive, analytical approach to problem solving.
? Experience with SAP.
? Working knowledge of Microsoft Office Suite.


For further information on this Order Management Associate role in Cork please contact Jenny on 021 2066287 / 0860449371 jenny@hero.ie


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