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Order Management Associate

Job Title: Order Management Associate
Contract Type: Permanent
Location: Cork
REF: 87919
Job Published: 10 months ago

Job Description

Contact: Maureen Ferguson
Telephone: 0860462367

Order Management Associate

Our client, a pharmaceutical company in Cork are currently looking to recruit an Order Management Associate for their site.

  • Manage manual orders received through phone, fax & email.
  • Enter orders in SAP.
  • Prioritise urgent orders.
  • Manage and resolve any issues with orders
  • Complete outbound calls to established customers in order to resolve open queries.
  • Escalate Tier 2 disputes to Analyst / Local team where applicable.
  • Liaise with external contacts including local affiliate, distribution and Local Service Providers.
  • Liaise with internal departments to ensure timely processing of orders and dispute resolution.
  • Propose and implement standardisation for customer service processes.
  • Support Business Improvement Projects / initiatives.
  • Adhere to SOX and Business control guidelines.
  • Support SAP testing

Education / Requirements
  • 2 years relevant experience
  • Min 1 year of Customer Service/Order Management experience.
  • Fluency in German and English is essential.
  • Able to respond flexibly and empathetically to customer needs, managing their expectations effectively.
  • Demonstrate strong interpersonal skills, written and oral communication skills
  • Accuracy and attention to detail
  • Responds to and anticipates customer needs, and handle standard and non-standard requests within Guidelines and Policies

For further information on this Order Management Associate role in Cork please contact Maureen Ferguson on 0860462367 /

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