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French Speaking Order Management Associate

Job Title: French Speaking Order Management Associate
Contract Type: Permanent
Location: Cork
Industry:
REF: 89758
Job Published: 8 months ago

Job Description

Contact: Jenny Dore
Email: jenny@hero.ie
Telephone: 0860449371

French Speaking Order Management Associate
Our client, a pharmaceutical company in Cork are currently looking to recruit an Order Management Associate for their site.


What will I be doing
  • Support the accurate, efficient and compliant customer order processing for customers across the business.
  • Be seen as a "go-to" information resource for O2C Order Management processing and related queries
  • Effectively process all manual orders received through phone, fax & email, ensuring priority for urgent orders, ensuring a positive customer experience
  • Effective manage all customer disputes to resolve any issues with orders, including completing outbound calls to established customers, coordinating with O2C Accounts Receivable or Supply Chain teams and escalating Tier 2 disputes to Analyst and Local company team
  • Review key metrics & communicate to stakeholders to ensure KPIs are being met
  • Support global O2C projects with influence on accurate, efficient & compliant order processing
  • Support the overall O2C Order Management team by demonstrating flexibility in providing cover for team members and training of new team members
  • Experience with SAP O2C Module
  • Interaction Client Phone system
  • Experience in Business Warehouse or Business Objects, MS Excel, Word and PowerPoint

What do I need
  • 2-3 years' experience in O2C function with knowledge of order management processing and customer service experience
  • Associates Degree
  • Fluency in English & French language
  • Ability to handle complexity and utilize analytical skills, with attention to detail
  • Ability to proactively & effectively analyse & resolve problems
  • Ability to effectively prioritize and complete key tasks and deliverables
  • Able to respond flexibly and empathetically to customer needs, managing their expectations effectively
  • Ability to work in global team environment and communicate effectively with both internal business partners of all levels & disciplines as well as external BPO team members

For further information on this French Speaking Order Management Associate role in Cork please contact Jenny Dore on 0860449371 / jenny@hero.ie
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