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Vacancy Details


Quality Technician - Post Market Complaints Investigation - Galway - 102800

Contract Type: Permanent
Location: Galway
Date: 14/02/2019
Job Reference: 102800
Contact Name: Clara Burke
Contact Email:

Job Description

Quality Technician - Post Market Complaints Investigation (Permanent)

Our client, a medical device company in Galway are currently looking to recruit a Quality Technician for their site.

Completion of investigations of reported complaint events and associated product evidence returned to our client and provision of excellent service to customers both internal and external customer of patients and user of the product.

  • Completes analysis on returned product samples using available methods/equipment and applying problem solving and investigation skills.
  • Summarises investigation detail into complaint records within the Global Complaints System Management system (GCMS). Generate and update QA Documentation as directed.
  • Maintenance of laboratory equipment to our clients requirements and ensure compliance to procedures
  • Usage of the laboratory area in accordance with GLP/GMP procedures. Completion of assign area audits and as applicable support internal audits.
  • Completion of decontamination of return product, as required
  • Participates in continuous improvement projects to the investigation methodology and associated processes.
  • Support Quality Engineering team as required and share output of investigation work as appropriate
  • Communicates any concerns about work process regarding environmental impact, health or safety issues to their Manager.
  • Work collaboratively within the Galway CIS team and with other CIS centres and Complaint Management centres (CMCs) across the Post Market Quality Assurance function
  • Development and maintenance partnerships with Quality Operations, Design Assurance and R&D for the execution of insightful investigations and to support product performance improvements.
Job Scope and Levelling Guidelines
  • Knowledge: Solid knowledge of the job. Applies broad knowledge of business concepts, procedures and practices and a general understanding of department fundamentals.
  • Cognitive Skills: Performs routine and some non-routine assignments using standard methods and sequences. Makes adjustments, modifications, and replacements to set processes as directed. Assignments require limited judgment in troubleshooting proven processes.
  • Supervision Received: Close to moderate supervision. Receives general instructions on routine work and detailed instructions on new assignments.
  • Consequence of Errors: Errors may be detected and corrected but may cause moderate loss of time or customer/user dissatisfaction.
  • Contacts: Contacts are typically with individuals within own department and occasionally with contacts outside own organization. Contacts involve obtaining or providing information or data requiring some explanation or interpretation.
Qualifications/ Experience
  • HETAC Level 7 or above in Science or Engineering Discipline. Minimum of 2-3 years in a similar role.
  • Knowledge of product design, manufacture, functionality and/or clinical use environment an advantage.
  • Hepatitis B Vaccinations course required to work with returned decontaminated product.
  • Decision making ability coupled with the ability to work on one’s own initiative and with minimum supervision is required.
  • Good interpersonal skills and organizational skills with excellent attention to detail

For further information on this in please contact Clara Burke on 086-8168273/

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“I have worked with HERO recruitment (formerly HERO recruitment) for a number of years both within my current and previous position. I have always found HERO recruitment excellent to partner with, the consultants know our industry and cultural fit and can therefore successfully source high calibre candidates to match our open vacancies. I find HERO recruitment very professional to deal with and any candidates I interview who are sourced by HERO always have a positive recruitment experience”.

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Chanelle Group

“My very first impression was that I was dealing with a recruitment company who were extremely professional, supportive and knowledgeable of the role for which I was applying. Not only were the responsibilities of the role explained to me in great detail, but they also went to great lengths to really understand the depth of my technical, managerial and leadership experience and capabilities. What impressed me the most was their personal touch in building a strong relationship with me as a candidate and in maintaining regular contact with me on the status of the role throughout the application process”.

Adrian Rice,
Engineering Manager 
Boston Scientific

“HERO have been a key strategic recruiting partner to Hollister ULC over many years. During our continued growth and expansion at our facility in Ballina, Hero have worked closely with us to really understand our recruiting needs, the calibre of talent we are looking for, and the fit for our Hollister culture. HERO have successfully sourced and placed candidates for us into Research and Development, Project / Process Engineering, Supply Chain and key Management roles.  They have a very experienced and professional team, and bring an excellent regional, national and international perspective”. 

Tom Horkan,
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Hollister ULC, Ballina, Co. Mayo

"From the first prompt call-back to the ultimate congratulatory call to inform me of a job offer, Karl was an absolute professional; sound advice, solid research and knowledge of companies, unwavering persistence and friendly encouragement. West is best, so for anyone looking for a technical role, talk to Karl"

Fiachra Collins
Computer Vision Algorithm Team Manager

“HERO Recruitment continues to be a valued partner in supplying high calibre candidates to all three Boston Scientific sites in Ireland. In particular they have been successful in delivering on specific roles for key project scale-ups. HERO has also provided on-site recruitment presence during increased activity when required and consistently operate in a highly professional and competent manner”.   

Lorraine McDonnell,
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Boston Scientific 

“HERO Recruitment were instrumental in sourcing and delivering key talent to the organisation and enabled us to meet our key deliverables within our start-up phase. They thoroughly understood our culture and constantly over delivered on our expectations. Our partnership with HERO Recruitment has without a doubt been  a professional and collaborative one. HERO exceed themselves in all aspects of recruitment and are an absolute pleasure to work with”.

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VP of Human Resources

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Orla Keady-Giblin,
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Ingersoll Rand – Thermo King

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