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Vacancy Details

HR, Training, Recruitment

98498 - Operations Director - Cork

Contract Type: Permanent
Location: Cork
Date: 21/01/2020
Job Reference: 98498
Contact Name: Michelle
Contact Email:

Job Description

Operations Director - Cork - 98498
Operations Director

Our Company

HERO Recruitment is a multi-award winning agency with most recent accolades include winning "Agency of the Year 2019" & “Best in Technical Engineering, Science and Pharmaceuticals” for four consecutive years with the NRF. Our business is about 'finding the best in people' by delivering exceptional talent to our valued clients. We truly believe in the importance of understanding our clients’ needs and our candidates’ abilities. This is an exciting new position that has arisen within the business due to the expansion of our operation.

Operations Director Job Description:

Our Operations Director will head up our Talent Solutions Division as the spearhead of this value stream and be responsible for the full delivery from operations, P&L, sales and marketing, data and market analysis along with delivering the talent solutions to our clients.
We are looking for a commercially savvy operations executive to get involved in the expansive growth the business is about to undertake. They will be responsible for the financials and operational activities within this division, possess great qualities in leadership and know how to give and get the best from a team and a strong business acumen and know how to develop a business from the ground up with an astute talent for growing companies to their full potential.

In the role of Operations Director in HERO you will play the vital role of managing the end to end operations of the business ensuring excellence in the marketing, dynamic and innovative talent sourcing strategies and implementation to attract untapped talent to the business. You will be responsible for implementing the big picture vision of the business.

You will be responsible for leading a team of 20 to deliver a premium service to our valued clients and candidates. You will develop problem solving talent solutions for our clients through carefully designed candidate attraction campaigns using the extensive market knowledge gained (internally and externally), data mining and data analytics, strategic networking, client engagement delivering the full Talent Solutions service.

As our HERO Recruitment Operations Director you will be responsible for achieving output, quality and service targets within agreed cost parameters. You will develop and cement extraordinary relationship with our existing accounts and develop new client relations for the Talent Solutions business unit.
An important part of the role will be creating positive employee relations and an excellent working environment through great leadership, mentoring and employee engagement.
Our Operations Director will be responsible for problem solving obstacles, process improvements, addressing difficulties, identifying training and work towards a seamless work process.
This role would require establishing and monitoring performance targets for the value stream, auditing systems for continuous improvement, maintain learning and development of leading edge industry initiatives, tools and trends.

As Operations Director you would be responsible for devising strategies in-line with company goals, planning and controlling change, managing quality assurances and setting, reviewing and maintaining cost.
This role will involve building close relationship with our key accounts to truly dig deep to understand their business and deliver creative and effective staffing solutions through their team.
The person we’re looking for in our Operations Director
  • 10 years’ previous experience ideally within the Recruitment Industry or similar service based industry as Head of Operations. Experience in growing a start-up to a profitable and successful business is an advantage.
  • Experience in Project Management, seeing things through to closure.
  • A minimum of 5 years at operating at a Senior Manager/ Operations Manager/ Director level with experience in budget management along with full P&L responsibilities would be essential for this role.
  • Excellent business acumen and extensive understanding of business and business operations from end to end.
  • Ability to create business plans and strategy for business growth and client delivery.
  • Full understanding of Business Development and Growth strategy, Accounting and Finance, Customer delivery, with an in-depth knowledge of cost structures with in an SME.
  • We are open to considering exceptional people with a proven track record in running a successful business and who possess a natural and demonstrated flair for business. A true entrepreneur.
  • Minimum 5 years’ experience in managing a team of people with a truly engaging and effective style
  • Exceptional written and communications skills and big picture vision.
  • Previous experience in a fast paced business environment ideally within an SME.

If you would like to discuss our Recruitment Operations Director in complete confidence, please contact Michelle Kilcar on 091730022 or 0868347871 or email

Check out all our open jobs on our HERO Recruitment website –

Please Note: Under its obligation under the Data Protection legislation, HERO Recruitment will not forward your details to any company without your prior approval.

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Your Consultant:

Consultant: Michelle Kilcar
Mobile: 0868347871

“I have worked with HERO recruitment (formerly HERO recruitment) for a number of years both within my current and previous position. I have always found HERO recruitment excellent to partner with, the consultants know our industry and cultural fit and can therefore successfully source high calibre candidates to match our open vacancies. I find HERO recruitment very professional to deal with and any candidates I interview who are sourced by HERO always have a positive recruitment experience”.

Moira Faherty,
Human Resources Manager
Chanelle Group

“My very first impression was that I was dealing with a recruitment company who were extremely professional, supportive and knowledgeable of the role for which I was applying. Not only were the responsibilities of the role explained to me in great detail, but they also went to great lengths to really understand the depth of my technical, managerial and leadership experience and capabilities. What impressed me the most was their personal touch in building a strong relationship with me as a candidate and in maintaining regular contact with me on the status of the role throughout the application process”.

Adrian Rice,
Engineering Manager 
Boston Scientific

“HERO have been a key strategic recruiting partner to Hollister ULC over many years. During our continued growth and expansion at our facility in Ballina, Hero have worked closely with us to really understand our recruiting needs, the calibre of talent we are looking for, and the fit for our Hollister culture. HERO have successfully sourced and placed candidates for us into Research and Development, Project / Process Engineering, Supply Chain and key Management roles.  They have a very experienced and professional team, and bring an excellent regional, national and international perspective”. 

Tom Horkan,
Asst. HR Manger
Hollister ULC, Ballina, Co. Mayo

"From the first prompt call-back to the ultimate congratulatory call to inform me of a job offer, Karl was an absolute professional; sound advice, solid research and knowledge of companies, unwavering persistence and friendly encouragement. West is best, so for anyone looking for a technical role, talk to Karl"

Fiachra Collins
Computer Vision Algorithm Team Manager

“HERO Recruitment continues to be a valued partner in supplying high calibre candidates to all three Boston Scientific sites in Ireland. In particular they have been successful in delivering on specific roles for key project scale-ups. HERO has also provided on-site recruitment presence during increased activity when required and consistently operate in a highly professional and competent manner”.   

Lorraine McDonnell,
Senior Talent Acquisition Specialist
Boston Scientific 

“HERO Recruitment were instrumental in sourcing and delivering key talent to the organisation and enabled us to meet our key deliverables within our start-up phase. They thoroughly understood our culture and constantly over delivered on our expectations. Our partnership with HERO Recruitment has without a doubt been  a professional and collaborative one. HERO exceed themselves in all aspects of recruitment and are an absolute pleasure to work with”.

Christine Power,
VP of Human Resources

“HERO recruitment is an extension to our talent acquisition team. From hiring strategy meeting to the induction of the right talent, the HERO recruitment team provide an exemplary service. They are knowledgeable about our business needs, responsive and thorough. A true talent acquisition partner”. 

Orla Keady-Giblin,
Human Resources Manager
Ingersoll Rand – Thermo King

I am extremely grateful to Anne-Marie at HERO Recruitment for helping me land an opportunity in Ireland. She had a great deal of information regarding the job profile, was extremely prompt in arranging an interview and followed it up brilliantly. She was an excellent point of contact between the employer and me during the whole process. She has good knowledge about the process and was well aware of the timelines. I would recommend Anne-Marie, HERO Recruitment to anyone who is looking for opportunities in the country

Nikhil Pradeepkumar
Optical Engineer
Valeo Vision Systems

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