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Vacancy Details

Customer Service, Call Centers & Languages

Senior Customer Meeting Service Manager - Unknown

Contract Type: Permanent
Location: Unknown
Date: 23/02/2018
Job Reference: 93218

Job Description

Contact: Maureen Ferguson
Telephone: 0860462367

Senior Customer Meeting Service Manager
Our client, a pharmaceutical company in Cork are currently looking to recruit a Senior Manager CMS for their site.
Key Objectives / Deliverables:
  • Develop strong relationships with your direct reporting managers to coach and mentor them to deliver individually as well as through their teams
  • Develop top talent by leading regular succession planning and having robust performance /coaching conversations and ensuring the organization is always fit for purpose.
  • Lead for results and ensure best practices are in place to achieve the highest standards within daily operations, both in the GBS CMS org and the broader GBS organisation.
  • Understand how external trends can contribute to CMS continuing to serve the business effectively.
  • Lead organizational change within CMS to ensure that the CMS team is always fit for purpose
  • Actively work in partnership with various cross-functional stakeholders (internally & externally) to maintain effective relationships and ensuring efficient and compliant processes.
  • Analyze and translate data into key strategic inputs and insights to drive decision making
  • Lead a culture of compliance ensuring this is reinforced continuously within the team.
  • Drive for results and ensure best practices are in place to achieve highest standards within daily operations.
  • Ability to communicate effectively & influence across all levels and disciplines of the organisation
  • Deliver productivity agenda
Basic Qualifications
  • Bachelor's degree or higher in Business/Accounting or equivalent, Sales/Marketing or equivalent
  • 10+ years in management roles with demonstrated knowledge of multinational GBS or equivalent environment
  • Strong people management/leadership skills with a strategic focus
  • Experience working in a high productive, fast paced environment
  • Any European Language an advantage

For further information on this Senior Customer Meeting Service Manager role in Cork please contact Maureen Ferguson on 0860462367/

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