Senior Systems Analyst


Job Detail

Location Kilkenny
Salary Negotiable
Role Type Permanent
Contact Dee Curley

Senior Systems Analyst

Apply Now

Job ID: JOB-12052

Senior Systems Analyst


My client a healthcare delivery enterprise are looking for a Senior Systems Analyst to join the team in their state of the art Global Technology Centre in Kilkenny



Under the general direction of the management team and senior staff, the Systems Analyst – Senior requires a proficient level of experienced analytical services, defining requirements, developing and/or maintaining computer applications/systems, and providing services to meet client IT and business needs.


Key Responsibilities:

  • Application upgrades and implementation: Identify new functionality and/or hardware requirements related to application upgrades and implementations. Creates test plans.  Responsible for review and validation of functionality.  Report back any problems.  Create and/or manage cutover plans including downtime, etc.  Responsible for evaluating impact and coordinating efforts across multiple platforms as necessary.
  • Communication: Responsible for demonstrating appropriate, clear, concise, and effective written and oral communications in all interactions to build relationships and accomplish day to day work and projects.
  • Data confidentiality/security: Maintain confidentiality of sensitive information at all times. The implementation and support for information security directives as mandated by policy and EU GDPR (General Data Protection Regulation).
  • Data quality: Maintain data quality at all times.
  • Documentation: Complete detail-oriented documentation for new and moderately complex processes. Responsible for the quality and validity of produced documents. Extract and document customer/business requirements and needs for use by enterprise architecture and engineering teams (network, system, and software).
  • End user training: Ability to create training content. Facilitate more detailed user training sessions.  Ability to train peers.
  • Interactions with others: Successfully completes projects, tasks, and initiatives by embracing a team-first approach. Works in collaboration with team and offers feedback, where appropriate, to complete individual and group efforts. Shows the ability to adjust and be flexible to change by adapting approach when necessary. Mentors less experienced staff.
  • Process improvement: Ability to manage process improvement efforts. Create and update processes, as necessary.  Ability to independently recognize opportunity for process improvements.
  • Project management: Take ownership of a project and have the ability to distribute tasks to team members and meet milestone completion. Update all project management and time tracking tools accordingly.
  • Report writing/analysis: Write and analyse complex reports. Make modifications to complex reports.  Mentor less experienced team members.  Communicate with the business/act as business analyst.
  • SDLC (System Development Life Cycle): Have a proficient understanding of multiple system/application development life cycles.
  • Second and Third Level Support (Including Maintenance Activities): Independently triage and resolve Level 2 and Level 3 support issues. Act as a mentor to less experienced staff in resolution of Level 2 and Level 3 issues.  Ability to handle problem management as appropriate.
  • Self-development: Responsible for continuous self-study, trainings, partnering with more senior members of team, and/or seeking out opportunities to broaden scope to stay up to date with industry and organizational trends. Seeks feedback from senior team members for development and effectively incorporates feedback into work and behaviours.
  • System integration: May be responsible for coordination of tasks and resources related to system integration, validation of testing and implementation.
  • Vendor relationships: Interact with vendors (technical issues, project initiatives) independently, as necessary. Ability to act as the point person for issue escalation.


Essential Skills

  • Highly driven and self-motivated to exceed expectations.
  • Ability to work independently and in a team-based environment.
  • SDLC required
  • Demonstrates thorough understanding of information technology fundamental tools and concepts (SDLC) of one of the information technology professional disciplines and applies that understanding to make independent practical contributions to IT work within a department or function.
  • Completes on-going training on-the-job, through courses, self-study, certifications and/or advanced degrees to maintain and enhance technical and business capabilities.
  • Candidates who are multi-lingual are preferred. The ability to speak and understand Italian is a plus.
  • Preferred Licensure: ACBT – Avaya CBTCXADMIN – AVST Cert CX AdminITIL – IT Infrastructure Library


Person Specification

  • Bachelor’s Degree
  • Typically has 5+ years’ experience with modern technology and application support through education or practical experience.
  • Effective communication skills
  • Organisation and time management skills
  • Effective analytical, problem solving and decision-making skills
  • Commitment to provide a quality service
  • Ability to work efficiently with he various IT applications used within the organization


For further information on this Business Intelligence Developer role in Kilkenny please contact Dee Curley on 086 7902191 /


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Please Note: Under its obligation under the Data Protection legislation, HERO Recruitment will not forward your details to any company without your prior approval.


Data can only be transferred outside of the EEA on the basis of standards contractual clauses, to a country for whom an adequacy decision has been given by the European Commission or where the express permission of the data subject has been given.  You have supplied us with your personal data in the process of applying for a position.  Our client company may have personnel outside of the EEA who will review you data.  We will apply the appropriate criteria in respect of the data transfer depending on the location of those personnel.

Dee Curley


Apply Now

Senior Systems Analyst

Dee Curley

Role Type Permanent
Contact Dee Curley
mobile +353 86 790 21 91
linkedIn profile click here

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