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Service & Support Technician

Job Title: Service & Support Technician
Contract Type: Permanent
Location: Galway
Industry:
REF: 91498
Job Published: 7 months ago

Job Description

Contact: Caroline Kingston
Email: caroline@hero.ie
Telephone: 086 8395531


Service & Support Technician
Our client, a manufacturing company in Galway are currently looking to recruit a Service & Support Technician for their site.

Job Functions
  • Providing pre-sales technical assistance and product education to new and existing customers;
  • Working on after-sales support services and providing technical back-up as required;
  • Traveling to Customer-sites to performing machine installation and training.
  • Arranging and carrying out product training;
  • Preparing reports for the company business office and keeping customer records;
  • Making technical presentations and demonstrating how a product meets client needs;
  • Liaising with other members of the sales team and other technical experts;

Key Skills & Abilities
  • Knowledge of assembly and production processes, manufacturing capabilities and data needed for defining delivery configurations.
  • Knowledge of parts, materials and processes related to electrical, electronic, electro-mechanical and electro-optical components.
  • Knowledge of electrical safety practices (e.g., lockout-tag out, personal protective equipment, grounding).
  • Ability to read, understand and interpret engineering drawings and specifications (e.g., blueprint/schematic reading, specification, change, design). Complete knowledge of technical processes to include safety, and calibration requirements.
  • Knowledge of product maintenance processes, tools, troubleshooting techniques and standards.
  • Knowledge of repair concepts including component repair concepts, composites, procedures, and warranty processes and contractual agreements.
  • Ability to use various hand, power driven and specialty tools.
  • Candidate must have ability to travel domestically and internationally to customer sites for installations and on-site training. 
  • Good people and communication  skills
  • Ability to work on own initiative
  • Good problem and fault finding skills

Requirements
  • 2-5 Years in Technician or Applications Role
  • Familiarity with Medical Device industry, Preferred
  • 3rd Level Qualification in Technical Discipline – Electrical, Mechanical, Design, Preferred

For further information on this Service & Support Technician role in Galway please contact Caroline Kingston on 086 8395531 / caroline@hero.ie

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