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Vacancy Details


Snr Quality Engineer Post Market Complaint Investigations - Galway - 104364

Contract Type: Permanent
Location: Galway
Date: 11/06/2019
Job Reference: 104364
Contact Name: Orla Crowley - Healy
Contact Email:

Job Description

Snr Quality Engineer Post Market Complaint Investigations - Galway - 104364
Quality Engineer - Post Market Complaints Investigation (Permanent)

Our client, Boston Scientific in Galway are currently looking to recruit a Quality Engineer.

Key Responsibilities:
  • Demonstrates commitment to the Quality Policy (patient safety and product quality) through their daily execution of sound quality practices and the maintenance of an effective quality system. Understands and complies with all the regulations governing the quality systems.
  • Ownership for the execution of investigations applicable to product complaints and completion of investigation records within the Global Complaints System Management system.
  • Completes or ensure execution of applicable analysis on returned product samples using available methods/equipment and applying problem solving and investigation skills.
  • Seeks and drive continuous improvement initiatives to investigation methodology and associated processes and lead applicable projects of improvement.
  • Make decisions and determine escalation pathways, as well as demonstrating ability to work on one’s own initiative and with minimum supervision is required.
  • Preparation and provision of complaint trend data to internal customers and sharing of complaint data and trend analysis at applicable review forums.
  • Development and maintenance of collaboratively relationships within the Galway CIS team and with other CIS centres and Complaint Management Centre (CMCs) across the Post Market Quality Assurance function.
  • Development and maintenance of partnerships with Quality Operations, Design Assurance and R&D for the execution of insightful investigations and to support product performance improvements.

Qualifications and Experience:
  • HETAC Level 8 qualification in a STEM subject with a min. of 2-3 years relevant work experience.
  • Knowledge on product design, manufacture, functionality and/or clinical use environment. Experience of Structural Heart product design or manufacturing would be an advantage.
  • Demonstration of problem solving and/or project management skillsets and application.
  • Experience of Angiographic image review experience would be an advantage.
  • Good technical capabilities, communication skills and organisation skills
  • Demonstration of taking initiative to drive improvement and change.
  • Proven ability to work well with teams but also with minimum supervision.
  • Hepatitis B Vaccinations course required to work with returned decontaminated product

For further information on this Quality Engineer in Galway please contact Orla Crowley Healy on 086 0449473 /

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“I have worked with HERO recruitment (formerly HERO recruitment) for a number of years both within my current and previous position. I have always found HERO recruitment excellent to partner with, the consultants know our industry and cultural fit and can therefore successfully source high calibre candidates to match our open vacancies. I find HERO recruitment very professional to deal with and any candidates I interview who are sourced by HERO always have a positive recruitment experience”.

Moira Faherty,
Human Resources Manager
Chanelle Group

“My very first impression was that I was dealing with a recruitment company who were extremely professional, supportive and knowledgeable of the role for which I was applying. Not only were the responsibilities of the role explained to me in great detail, but they also went to great lengths to really understand the depth of my technical, managerial and leadership experience and capabilities. What impressed me the most was their personal touch in building a strong relationship with me as a candidate and in maintaining regular contact with me on the status of the role throughout the application process”.

Adrian Rice,
Engineering Manager 
Boston Scientific

“HERO have been a key strategic recruiting partner to Hollister ULC over many years. During our continued growth and expansion at our facility in Ballina, Hero have worked closely with us to really understand our recruiting needs, the calibre of talent we are looking for, and the fit for our Hollister culture. HERO have successfully sourced and placed candidates for us into Research and Development, Project / Process Engineering, Supply Chain and key Management roles.  They have a very experienced and professional team, and bring an excellent regional, national and international perspective”. 

Tom Horkan,
Asst. HR Manger
Hollister ULC, Ballina, Co. Mayo

"From the first prompt call-back to the ultimate congratulatory call to inform me of a job offer, Karl was an absolute professional; sound advice, solid research and knowledge of companies, unwavering persistence and friendly encouragement. West is best, so for anyone looking for a technical role, talk to Karl"

Fiachra Collins
Computer Vision Algorithm Team Manager

“HERO Recruitment continues to be a valued partner in supplying high calibre candidates to all three Boston Scientific sites in Ireland. In particular they have been successful in delivering on specific roles for key project scale-ups. HERO has also provided on-site recruitment presence during increased activity when required and consistently operate in a highly professional and competent manner”.   

Lorraine McDonnell,
Senior Talent Acquisition Specialist
Boston Scientific 

“HERO Recruitment were instrumental in sourcing and delivering key talent to the organisation and enabled us to meet our key deliverables within our start-up phase. They thoroughly understood our culture and constantly over delivered on our expectations. Our partnership with HERO Recruitment has without a doubt been  a professional and collaborative one. HERO exceed themselves in all aspects of recruitment and are an absolute pleasure to work with”.

Christine Power,
VP of Human Resources

“HERO recruitment is an extension to our talent acquisition team. From hiring strategy meeting to the induction of the right talent, the HERO recruitment team provide an exemplary service. They are knowledgeable about our business needs, responsive and thorough. A true talent acquisition partner”. 

Orla Keady-Giblin,
Human Resources Manager
Ingersoll Rand – Thermo King

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