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Vacancy Details

Engineering & Technical

Soft Services Manager - Dublin

Contract Type: Permanent
Sector:
Location: Dublin
Date: 2/06/2017
Job Reference: 88361

Job Description

Contact: Anne Gough
Email: anne@hero.ie
Telephone: 021 2066287

Soft Services Manager

Our client, a leading global internet service provider in Dublin are currently looking to recruit a Soft Services Manager for their site.

Job Description

The Soft Services Manager role is primarily intended to ensure the high quality and consistent delivery of soft services across the Regional area. The Soft Services Manager will have specific responsibility for the management of certain vendor relationships services across the area, and responsibility for ensuring that the IFM team is consistent in quality and delivery, solutions and all arrangements around soft services provision. To achieve this, the Soft Services Manager will work very closely with the onsite delivery teams. The Soft Services Manager is expected to seek and identify best practice from across the wider JLL and the FM industry, in order to grow and develop service delivery with the areas of responsibility.

Essential Duties and Responsibilities
  • Overall responsibility for 3 key vendor relationships:
  • Management of the vendor relationship for Business Services. Service provision includes:
  • Mail and courier operations
  • Reprographics
  • Ownership of copy areas
  • First line support for printers
  • Management of the vendor relationship for Cleaning, Waste & Recycling. Service provision includes:
  • Cleaning & housekeeping operations
  • Periodical cleaning
  • Waste disposal and recycling services
  • Various ancillary services under the scope of the contracts, including for example laundry, pest control, which may change from time to time
  • Management of the vendor relationship for Stationery & Office Supplies. Service provision includes:
  • Core and non-core stationery
  • Non-standard requests for office equipment, inclusive of ergonomic solutions


The Soft Services Manager is responsible for ensuring that the vendor is managed in line with the IFM vendor management process, and in accordance with contracts, measurable KPIs and SLAs.
In all instances, the Soft Services manager is responsible for working closely with the onsite delivery teams to ensure that:
  • Full compliance to EHS regulations is continuously achieved
  • Services are managed and delivered consistently across the portfolio of sites
  • New sites are seamlessly mobilised, working closely with the Sourcing Manager
  • Vendor is managed in line with the IFM vendor management process
  • Vendor is managed strictly in line with both IFM and client contract, and associated agreed SLAs and KPIs
  • Reporting flows through from the vendors to the IFM team in accordance with IFM and client requirements
  • Budgets and all financial requirements flow through from the vendors to the IFM team in accordance with IFM and client requirements
  • Key relationships are built with Facility Managers and Office Service Coordinators across the IFM team in order to ensure delivery goals are met

The Soft Services Manager will also be expected to lead in ensuring the consistency and quality of all other GREF (Global Real Estate & Facilities) mandated soft services offered within the Regional area. For example:
  • Services/products offered in tea points
  • Services/products offered in copy areas
  • Provision of standard products in meeting rooms
  • Key Performance Indicators
  • As outlined in IPMP goals and objectives
  • SLA & KPI tracking systems (PPM and Critical PPM compliance measurement)
  • Response time to Service Requests within the Client's severity requirements
  • Compliance with local Health and Safety regulations
  • Customer Satisfaction
  • Pursue continuous improvement

Skills
  • Ability to work in collaborative team environment
  • Vendor/contract management
  • Decision making / complex problem solving
  • Excellent verbal & written communication
  • High level of IT literacy
  • Strong communication skills
  • Competencies
  • Assertiveness
  • Practical experience in Soft Services contract delivery
  • Demonstrates a good working knowledge of soft services

Experience
  • Ideally 6 years + exposure in Facilities Management role within a large commercial organization.
  • Experience of owning facilities contracts and supplier/ contractor management.
  • Experience of working with quality, environmental and EHS management systems essential
Qualifications
  • Quality, EHS and environmental related accreditations desirable
  • Facilities Management industry recognised related qualifications desirable
  • Educated to degree level or equivalent



For further information on this role in Dublin please contact Anne Gough on 086 0449473 / anne@hero.ie
Check out all our open jobs on our HERO Recruitment website - www.hero.ie

Please Note: HERO Recruitment will not forward your details to any company without your prior approval


Clients we are proud to work with

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“I have worked with HERO recruitment (formerly HERO recruitment) for a number of years both within my current and previous position. I have always found HERO recruitment excellent to partner with, the consultants know our industry and cultural fit and can therefore successfully source high calibre candidates to match our open vacancies. I find HERO recruitment very professional to deal with and any candidates I interview who are sourced by HERO always have a positive recruitment experience”.

Moira Faherty,
Human Resources Manager
Chanelle Group

“My very first impression was that I was dealing with a recruitment company who were extremely professional, supportive and knowledgeable of the role for which I was applying. Not only were the responsibilities of the role explained to me in great detail, but they also went to great lengths to really understand the depth of my technical, managerial and leadership experience and capabilities. What impressed me the most was their personal touch in building a strong relationship with me as a candidate and in maintaining regular contact with me on the status of the role throughout the application process”.

Adrian Rice,
Engineering Manager 
Boston Scientific

“HERO have been a key strategic recruiting partner to Hollister ULC over many years. During our continued growth and expansion at our facility in Ballina, Hero have worked closely with us to really understand our recruiting needs, the calibre of talent we are looking for, and the fit for our Hollister culture. HERO have successfully sourced and placed candidates for us into Research and Development, Project / Process Engineering, Supply Chain and key Management roles.  They have a very experienced and professional team, and bring an excellent regional, national and international perspective”. 

Tom Horkan,
Asst. HR Manger
Hollister ULC, Ballina, Co. Mayo

“HERO Recruitment continues to be a valued partner in supplying high calibre candidates to all three Boston Scientific sites in Ireland. In particular they have been successful in delivering on specific roles for key project scale-ups. HERO has also provided on-site recruitment presence during increased activity when required and consistently operate in a highly professional and competent manner”.   

Lorraine McDonnell,
Senior Talent Acquisition Specialist
Boston Scientific 

“HERO Recruitment were instrumental in sourcing and delivering key talent to the organisation and enabled us to meet our key deliverables within our start-up phase. They thoroughly understood our culture and constantly over delivered on our expectations. Our partnership with HERO Recruitment has without a doubt been  a professional and collaborative one. HERO exceed themselves in all aspects of recruitment and are an absolute pleasure to work with”.

Christine Power,
VP of Human Resources
Pivot

“HERO recruitment is an extension to our talent acquisition team. From hiring strategy meeting to the induction of the right talent, the HERO recruitment team provide an exemplary service. They are knowledgeable about our business needs, responsive and thorough. A true talent acquisition partner”. 


Orla Keady-Giblin,
Human Resources Manager
Ingersoll Rand – Thermo King
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“I have worked with HERO recruitment (formerly HERO recruitment) for a number of years both within my current and previous position. I have always found HERO recruitment excellent to partner with, the consultants know our industry and cultural fit and can therefore successfully source high calibre candidates to match our open vacancies. I find HERO recruitment very professional to deal with and any candidates I interview who are sourced by HERO always have a positive recruitment experience”.

Moira Faherty,
Human Resources Manager
Chanelle Group

“My very first impression was that I was dealing with a recruitment company who were extremely professional, supportive and knowledgeable of the role for which I was applying. Not only were the responsibilities of the role explained to me in great detail, but they also went to great lengths to really understand the depth of my technical, managerial and leadership experience and capabilities. What impressed me the most was their personal touch in building a strong relationship with me as a candidate and in maintaining regular contact with me on the status of the role throughout the application process”.

Adrian Rice,
Engineering Manager 
Boston Scientific

“HERO have been a key strategic recruiting partner to Hollister ULC over many years. During our continued growth and expansion at our facility in Ballina, Hero have worked closely with us to really understand our recruiting needs, the calibre of talent we are looking for, and the fit for our Hollister culture. HERO have successfully sourced and placed candidates for us into Research and Development, Project / Process Engineering, Supply Chain and key Management roles.  They have a very experienced and professional team, and bring an excellent regional, national and international perspective”. 

Tom Horkan,
Asst. HR Manger
Hollister ULC, Ballina, Co. Mayo

“HERO Recruitment continues to be a valued partner in supplying high calibre candidates to all three Boston Scientific sites in Ireland. In particular they have been successful in delivering on specific roles for key project scale-ups. HERO has also provided on-site recruitment presence during increased activity when required and consistently operate in a highly professional and competent manner”.   

Lorraine McDonnell,
Senior Talent Acquisition Specialist
Boston Scientific 

“HERO Recruitment were instrumental in sourcing and delivering key talent to the organisation and enabled us to meet our key deliverables within our start-up phase. They thoroughly understood our culture and constantly over delivered on our expectations. Our partnership with HERO Recruitment has without a doubt been  a professional and collaborative one. HERO exceed themselves in all aspects of recruitment and are an absolute pleasure to work with”.

Christine Power,
VP of Human Resources
Pivot

“HERO recruitment is an extension to our talent acquisition team. From hiring strategy meeting to the induction of the right talent, the HERO recruitment team provide an exemplary service. They are knowledgeable about our business needs, responsive and thorough. A true talent acquisition partner”. 


Orla Keady-Giblin,
Human Resources Manager
Ingersoll Rand – Thermo King
More

Clients we are proud to work with

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