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Vacancy Details

IT/Software

Support Associate Engineer - Galway

Contract Type: Contract
Sector:
Location: Galway
Date: 31/03/2017
Job Reference: 87559

Job Description



Our Client a leading multi- national software development company in Galway are looking to recruit a Graduate Support Associate Engineer for their site.

Graduate Support Associate Engineer

They are seeking a Support Associate Engineer for their Cloud Product Support team on their Galway site.
Please note, this is a 12 month Contract.

RESPONSIBILITIES
  • As part of the Cloud Product Support team, this role supports Success Factors solutions such as Business Execution (BizX) suite, Employee Central (EC), Learning Management System (LMS).
  • The Support Associate/Engineer is responsible for assisting our customers by troubleshooting issues, and providing solutions for reported incidents.
  • It combines post go?live customer support and/or system administration.

Main responsibilities include the following:
  • Analyse the incident, research solutions and provide solid answers easily understood by customers
  • Troubleshooting complex problems and provide the best available solution or workaround within the agreed service levels
  • Document solutions to known issues and consulting questions
  • Develop technical solutions to be posted to both internal and external knowledge base
  • Liaising with Development & Field Teams to identify bugs and missing product functionality for future releases
  • Liaising with product management to identify and report bugs.
  • Document issues in a CRM system and defects in our engineering tracking tool
  • Act as a liaison between our Product Management and Engineering teams
  • Collaborate with other employees by providing important customer feedback, process?improvement suggestions, new troubleshooting tips and other actions that involve improving our product
  • Adhering to SLA's and providing high Customer Satisfaction



EDUCATION AND QUALIFICATION / SKILLS AND COMPETENCIES
  • Bachelor's Degree in Computer Science, Information Technology, Business Information Systems or a related field
  • Fluency in English essential and 2nd European language preferred
  • Familiarity with general IT concepts
  • Solid understanding of Internet technologies
  • Familiarity with general business terms and processes
  • Preferred (but not explicitly required):
  • Knowledge of any one object oriented programming language (Java, C++, ABAP/4 etc).
  • Familiarity with HTTP/HTTPS protocols as well as XML
  • Familiarity with RDBMS database concepts
  • Familiarity with operating system, networking concepts
  • Awareness of security protocols
  • Knowledge of File Transfer protocols
  • Experience with HRIS systems
  • Passionate about learning new concepts and technologies
  • Excellent problem solving & analytical ability
  • Strong team player and comfortable working on own initiative
  • Excellent communication and presentation skills to effectively explain a solution to a customer's problems
  • Strong time management and multi-tasking capabilities
  • Flexibility with working hours




For further information on this Graduate Support Associate Engineer role in Galway please contact Ros Lomasney on 0212066287 / ros@hero.ie
Check out all our open jobs on our HERO Recruitment website - www.hero.ie

Please Note: HERO Recruitment will not forward your details to any company without your prior approval



Clients we are proud to work with

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“I have worked with HERO recruitment (formerly HERO recruitment) for a number of years both within my current and previous position. I have always found HERO recruitment excellent to partner with, the consultants know our industry and cultural fit and can therefore successfully source high calibre candidates to match our open vacancies. I find HERO recruitment very professional to deal with and any candidates I interview who are sourced by HERO always have a positive recruitment experience”.

Moira Faherty,
Human Resources Manager
Chanelle Group

“My very first impression was that I was dealing with a recruitment company who were extremely professional, supportive and knowledgeable of the role for which I was applying. Not only were the responsibilities of the role explained to me in great detail, but they also went to great lengths to really understand the depth of my technical, managerial and leadership experience and capabilities. What impressed me the most was their personal touch in building a strong relationship with me as a candidate and in maintaining regular contact with me on the status of the role throughout the application process”.

Adrian Rice,
Engineering Manager 
Boston Scientific

“HERO have been a key strategic recruiting partner to Hollister ULC over many years. During our continued growth and expansion at our facility in Ballina, Hero have worked closely with us to really understand our recruiting needs, the calibre of talent we are looking for, and the fit for our Hollister culture. HERO have successfully sourced and placed candidates for us into Research and Development, Project / Process Engineering, Supply Chain and key Management roles.  They have a very experienced and professional team, and bring an excellent regional, national and international perspective”. 

Tom Horkan,
Asst. HR Manger
Hollister ULC, Ballina, Co. Mayo

“HERO Recruitment continues to be a valued partner in supplying high calibre candidates to all three Boston Scientific sites in Ireland. In particular they have been successful in delivering on specific roles for key project scale-ups. HERO has also provided on-site recruitment presence during increased activity when required and consistently operate in a highly professional and competent manner”.   

Lorraine McDonnell,
Senior Talent Acquisition Specialist
Boston Scientific 

“HERO Recruitment were instrumental in sourcing and delivering key talent to the organisation and enabled us to meet our key deliverables within our start-up phase. They thoroughly understood our culture and constantly over delivered on our expectations. Our partnership with HERO Recruitment has without a doubt been  a professional and collaborative one. HERO exceed themselves in all aspects of recruitment and are an absolute pleasure to work with”.

Christine Power,
VP of Human Resources
Pivot

“HERO recruitment is an extension to our talent acquisition team. From hiring strategy meeting to the induction of the right talent, the HERO recruitment team provide an exemplary service. They are knowledgeable about our business needs, responsive and thorough. A true talent acquisition partner”. 


Orla Keady-Giblin,
Human Resources Manager
Ingersoll Rand – Thermo King
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“I have worked with HERO recruitment (formerly HERO recruitment) for a number of years both within my current and previous position. I have always found HERO recruitment excellent to partner with, the consultants know our industry and cultural fit and can therefore successfully source high calibre candidates to match our open vacancies. I find HERO recruitment very professional to deal with and any candidates I interview who are sourced by HERO always have a positive recruitment experience”.

Moira Faherty,
Human Resources Manager
Chanelle Group

“My very first impression was that I was dealing with a recruitment company who were extremely professional, supportive and knowledgeable of the role for which I was applying. Not only were the responsibilities of the role explained to me in great detail, but they also went to great lengths to really understand the depth of my technical, managerial and leadership experience and capabilities. What impressed me the most was their personal touch in building a strong relationship with me as a candidate and in maintaining regular contact with me on the status of the role throughout the application process”.

Adrian Rice,
Engineering Manager 
Boston Scientific

“HERO have been a key strategic recruiting partner to Hollister ULC over many years. During our continued growth and expansion at our facility in Ballina, Hero have worked closely with us to really understand our recruiting needs, the calibre of talent we are looking for, and the fit for our Hollister culture. HERO have successfully sourced and placed candidates for us into Research and Development, Project / Process Engineering, Supply Chain and key Management roles.  They have a very experienced and professional team, and bring an excellent regional, national and international perspective”. 

Tom Horkan,
Asst. HR Manger
Hollister ULC, Ballina, Co. Mayo

“HERO Recruitment continues to be a valued partner in supplying high calibre candidates to all three Boston Scientific sites in Ireland. In particular they have been successful in delivering on specific roles for key project scale-ups. HERO has also provided on-site recruitment presence during increased activity when required and consistently operate in a highly professional and competent manner”.   

Lorraine McDonnell,
Senior Talent Acquisition Specialist
Boston Scientific 

“HERO Recruitment were instrumental in sourcing and delivering key talent to the organisation and enabled us to meet our key deliverables within our start-up phase. They thoroughly understood our culture and constantly over delivered on our expectations. Our partnership with HERO Recruitment has without a doubt been  a professional and collaborative one. HERO exceed themselves in all aspects of recruitment and are an absolute pleasure to work with”.

Christine Power,
VP of Human Resources
Pivot

“HERO recruitment is an extension to our talent acquisition team. From hiring strategy meeting to the induction of the right talent, the HERO recruitment team provide an exemplary service. They are knowledgeable about our business needs, responsive and thorough. A true talent acquisition partner”. 


Orla Keady-Giblin,
Human Resources Manager
Ingersoll Rand – Thermo King
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Clients we are proud to work with

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